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Customer Service Financial Aid

Location:
Jupiter, FL, 33458
Posted:
January 10, 2024

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Resume:

Shalida Jackson

Success is determined by one’s ability to take chances and cross the finish line when there is no visibility of a successful ending...

**** ****** ***** *******, ** 32811 407-***-**** ad2nnf@r.postjobfree.com

EXPERIENCE

Florida Agricultural and Mechanical University (FAMU), Tallahassee, Florida — Clerical Assistant

January 2009 - February 2015

Process travel authorization requests (TAR) using Peoplesoft, Submit financial aid documents (student scholarship awards, financial aid award letters), responsible for the hbgt upkeep of the department's section of college website as well as the scholarship application. Preparation and processing of grant requests, detailed involvement with scholarship application documents for the program (proofing, upkeep, and preparation), budgeting of scholarship and grants funds, preparation of employment packages and forms. Managed and prepared and or setup for Biological & Agricultural Systems Engineering (BASE) Advisory Board Meetings. Duties included taking minutes, making travel arrangements (not to be redundant-the processing of Travel Authorization documents and or forms for members of the board), and development and creation of advisory board programs. Office duties included emailing, faxing, and placing faculty orders through Peoplesoft, typing, filing, faxing and answering a multi phone line system.

SAM’S Club, Orlando, Florida —Membership Associate

December 2003 - August 2008

Preparing new membership applications, processing credit card applications, answering multi phone line system, handling of sensitive information, stocking and distribution, semi heavy lifting, heavy customer service skills which entailed resolving customer complaints and issues, light filing, and sales associate duties (which included cashiering, processing returns and refunds, and handling cash.

EDUCATION

Florida Agricultural & Mechanical University (FAMU), Tallahassee, Florida—Bachelors of Science (BS) in Interdisciplinary Studies

June 2011 - Fall 2019

Tallahassee Community College (TCC), Tallahassee, Florida— Associate of Arts (AA)

May 2008 - December 2010

Evans High School Orlando, Florida — High School Diploma

May 1995 - May 1999

SKILLS

proficient in excel, word, adobe and powerpoint. Familiar with Peoplesoft, Outlook, and Google Docs. Esteemed customer service skills. Managed and operated a small business for 5 years



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