Customer Service Project Coordinator
Resume:
Roy Shelton
Chicago, IL *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Sr. Quality Technician
Atkore - Harvey, IL
• Lead test planning and defect mitigation process for back office functionality using JIRA and HPQC as issue tracking and testing tools. Conduct daily GMP audits and ensure proper GMP's are follow. Conduct GMP training as needed for new employees and refresher training.Inspect quality of finish products from packaging to assembly, to ensure conformity to FDA standards Ensure critical control points, FDA rules and regulations, and general quality guidelines are maintained throughout production. Project Coordinator, Human Resource Manager
Lowe's Home Improvement - Remote
March 2022 to Present
As a project coordinator I manage a team of customer service employees and ensures that the team complies with the policies and procedures of the organization. I maintain the positive image, brand, and reputation of the company. I handle client inquiries and complaints about the company's products and services. I take calls or respond to emails from clients, answering questions, checking on order processing, or resolving complaints or disputes.
Area supervisor /Material Handler/ Batching manager/ Quality Technician Aristo Industries - Hobart, IN
November 2018 to April 2022
• Operate specialty machinery to fabricate, manufacture, assemble, or move products. Maintain and monitor machine to make sure it functions properly. Understanding of how operated machine works. Developing and maintaining company inspection reports. Inspecting goods or products according to quality and safety standards. Ensuring goods and products comply with company standards as well as Federal and State law. Ensuring test equipment is calibrated and working correctly.. Verify adequate materials and supplies are available to complete operations as needed. Analyse machine operations and output if applicable. Adjust machine as needed for changeovers, different functions, or other varying needs of production
AT&T Customer Service Representative
AT&T - Chicago, IL
June 2018 to August 2018
responsible for assisting customers with any inquiries while ensuring the highest standards of customer service are met. Depending on the industry and company, duties vary from helping customers resolve purchasing problems to assisting customers with relevant products and services. Sr. Supervisor
Americall group inc - Merrillville, IN
June 2007 to June 2018
Responsible for leading a team consisting of 25-40 representatives in inbound and outbound sale calls. Ensured calls exemplified excellent customer service skills and accurate information giving. Had the duty of conferencing with clients and reporting daily/weekly accumulative numbers, responsible for drawing up and executing daily plans that would help team meet daily sales quota. Customer service coordinator
Capital one
November 2014 to 2016
Responsibilities
Resolve customer complaints via phone or email. Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling. Cancel or upgrade accounts.
Assist with placement of orders, refunds, or exchanges. Advise on company information.
Take payment information and other pertinent information such as addresses and phone numbers. Place or cancel orders.
Answer questions about warranties or terms of sale. Act as the company gatekeeper.
Suggest solutions when a product malfunctions.
Handle product recalls.
Attempt to persuade customer to reconsider cancellation. Inform customer of deals and promotions.
Sell products and services.
Utilize computer technology to handle high call volumes. Work with customer service manager to ensure proper customer service is being delivered. Close out or open call records.
Compile reports on overall customer satisfaction.
Read from scripts.
Handle changes in policies or renewals.
Education
High school or equivalent in General Studies
Diploma - Gary, IN
Skills
• Forklift Operator (3 years)
• Forklift Driver
• Warehouse Associate
• CSR
• Call Center
• Customer Care
• Customer Service
• Customer Support
• Retail Management
• Load & Unload
• Order Picker
• Mechanical Knowledge
• Shipping & Receiving
• Manufacturing
• Machining
• Assembly
• Management
• QA/QC
• Microsoft Excel
• Data entry
• Microsoft Office
• Microsoft Outlook
• Forklift
• Crane
• Materials Handling
• Quality Control
Certifications and Licenses
Forklift Certified
Present
Certified Forklift Operator
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