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Customer Service Project Management

Location:
Jacksonville, FL, 32216
Posted:
January 10, 2024

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Resume:

Professional Profile

Seeking to apply the diversified skills and training gained through previous education and work experiences. Quick learner with strong aptitude in both Customer Service and Problem Solving. Self-motivated and hardworking with strong leadership, team and organization skills.

Skills & Accomplishment Highlights

Commercial Sales Experience

Microsoft Office: Word, Excel, PowerPoint

Customer Service Experience

Maintained 105.1% budget average and 15.6% growth in sales

Time and Team Project Management/Leadership

Food and Safety Champion for 2019

Recipient Outstanding Performance – Sales and Safety 2019

Additional Skills

Industrial Safety Training Certification (Lock-Out/Tag-Out, OSHA, CPR/First Aid, Hazmat, SDS, Confined Spaces, P.P.E. usage)

Process Improvements ( LEAN 101, L.E.E., GREEN 101, Six Sigma Yellow Belt )

Professional Experience

Aramark – Sales Executive 09/2021 – Current

Top Sales performer Q2 and Q3 of 2022

Joined 2K Club – 2022

Regional Winner for Thanksgiving and Christmas Sales Contest 2021

Hertz - Manager 05/2021 - 09/2021

Determine customer needs based on the most cost effective and sellable solutions, thereby increasing and sustaining customer loyalty while managing high level of customer satisfaction

Sales growth over 8% over the last 2 months resulting to Top 10 performer in Central Florida

Prepare and review operational reports and schedules to ensure accuracy and efficiency on a daily basis

Ecolab - Sales Manager/Sales and Service Route Manager – 02/2018-05/2021

Use mechanical aptitude to install and repair machines and dispensing systems as well as demonstrate safe equipment use and ensure the machines are fully operational.

Grow sales within an existing territory of food service, hospitality, and long-term care accounts by providing installation, service, and maintenance of ware washing, laundry, and housekeeping dispensing systems.

Provide emergency services. Complete and merchandize required reports and upload data daily. Manage parts inventory, use, and cost.

Demonstrate safe equipment use. Perform work in a safe manner with use of appropriate personal protective equipment.

Strong proficiency with computer hardware and software like; Salesforce, ROI and CRM

Healthcare Service Group – Account Manager – 01/2015 - 2/2018

Oversee 3 Avamere short and long term care facilities

Manage Housekeeping and Laundry Departments including; payroll, budget, hiring and training

Education

Winford High School: 2004

Aquatic Training Institute (CPT Course): Sustainable Training Management 2019



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