SAUL M. VEGA

*** ******* ** ******* ** ***** 716-***-****

ad2nlt@r.postjobfree.com

Customer Service

I have a reputation for effective team work, strong organizational techniques; pay critical attention to detail, and excellent written/oral communication skills in a fast paced environment. Outstanding analytical skills with demonstrated ability to interpret and summarize data into meaningful information. Exceptional multi-tasking capabilities with effective time management techniques. Impressive customer service skills. Bi-lingual in Spanish: Oral, Written, and Reading.

PROFESSIONAL EXPERIENCE

Team Lead Walmart

February 2021 to Present

Provides customer service by acknowledging the customer; identifying customer needs; assisting with purchasing decisions; locating merchandise; assisting with site to store merchandise pick up; resolving customer issues and concerns; promoting products and services; maintaining a safe shopping environment; and appropriately representing and supporting the company's mission. Receives, stocks, and organizes merchandise and supplies from distribution centers and suppliers throughout the facility by managing inventory flow; following company policy and procedures for utilizing equipment appropriately; merchandising; working inventory exceptions; correcting shelf capacities; and completing and retaining required paperwork, logs, and other documentation. Maintains area of responsibility in accordance with company policies and procedures by stocking and rotating merchandise; culling produce to ensure quality; zoning the area; securing merchandise; removing damaged or out-of-date goods; setting up, cleaning, and organizing product displays; signing and pricing merchandise appropriately; maintaining modular integrity; processing defective merchandise; and monitoring the area of shrink, security risks, and safety. Supports store operations by executing daily workload and processes; following One Best Way

(OBW) standards and procedures; participating in team meetings to learn daily and weekly objectives; communicating with team leads to understand daily priorities; training with academy trainers to enhance and develop skills; and escalating business area issues or needs to facility leadership.

Follows company policies and procedures for preparing, handling, packaging, labeling, and storing food, operating and sanitizing food-related equipment, stocking and displaying/merchandising food products, and maintaining and cleaning assigned departments Manager Sales Parts Customer Service February 2020 to February 2021 Auto Zone Buffalo NY 14209

Open and closing store; cycle count; planograms; attending customer issues and resolving them. Sales Parts Customer Service November 2019 to February 2020 Auto Zone Buffalo NY 14209

Attending customers regarding questions about their vehicle; rotate stock; drive to local merchants to deliver auto parts.

Online Application Team July 2018 to July 2019

HSBC Depew NY 14043

Making sure that the information that the customer submitted Online for Credit Cards is correct; make outbound calls to the customer if we need more information to complete the applications. Take inbound calls and assist customers regarding the status on their applications. Customer Service Representative April 2017 to April 2018 Fidelis Care Getzville NY 14068

Answer inbound and make outbound calls; help people with their health insurance. Also help people enroll in a medical plan thru the NYS Marketplace. Customer Service Representative February 2017 to April 2017 Bank Of America

Answer inbound calls for clients regarding their credit card or statement. Employee Service Representative July 2016 to December 2016 Liazon Buffalo NY 14204

Answer inbound calls for employees regarding benefits; enrollment and insurance issues both in English and Spanish. Also assist with the development for Spanish procedures. Lien Release Document Representative February 2016 to July 2016 PHH Mortgage Williamsville NY

Prepare and Process Lien Release documents to be filed with County Recorder’s offices and ensure the timely resolution of escalated issues for the customer (internal and external). Customer Service Representative Febraury 2014-January 2016 CDI E Amherst NY

Answer inbound calls and make outbound calls for patients regarding balance; insurance issues or billing both in English and Spanish.

Customer Service Representative Febraury 2012-Febraury 2014 Dell Services E Amherst NY

Answer inbound calls and make outbound calls for patients regarding balance; insurance issues or billing both in English and Spanish.

Collections Specialist February 2011-Febraury 2012 Capital One Management-Buffalo NY

Make inbound and outbound calls to debtors to collect on money owed on account that are delinquent.

Customer Service Representative August 2007-February 2011 Capital One Management-Buffalo NY

Activate credit cards and answer customer questions regarding the status of their account and also doing third party collections.

Shipping Tech, April 2007 – July 2007

CuraScript – Orlando, Florida

Packing and shipping medications, checked and confirmed that all the information, including address, product ordered was correct prior to shipping the orders. Shipping Tech, November 2006 – April 2007

CuraScript – Orlando, Florida

Through Accounting Principals, Temporary Agency.

Inventory Control Supervisor, January 2000 – October 2006 Super Vision International, Inc. – Orlando, Florida

(Super Vision International, Inc. was renamed Nexxus Lighting, Inc as of April 2007.) Developed and managed processes, including cycle counts, stock rotation, material scrap, and inventory replenishment. Maintained communication with the Purchasing Department and with management to ensure product availability aligned with the business products demand. Provided leadership and direction to inventory and shipping clerks to guide the creation of inventory and shipping processes to ensure and improve product delivery and inventory turns.

Selected Contributions:

1 Successfully maintained and increased inventory turns from .9 to 1.9. 2 Successfully managed the Production Planning area of the company maintaining and improving the standard product delivery times from 5-7 working days to 2-4 working days. Manufacturing Expert Technician, October 1996 – January 2000 Super Vision International Inc. – Orlando, Florida Fiber optic light source assembly line lead, quality control inspections, aid to the Engineering Department Beta testing the newly developed units, and implementing product engineering changes. Assembler, January 1996 – October 1996

Transpo Electronics – Orlando, Florida

Assembled automotive products, performed incoming and outgoing quality control inspections. EDUCATION & CREDENTIALS

Education

Bryant and Stratton, Micro-Computer System - 1994-1995 Certifications

Inventory Process Management – Skill Path

Forklift Operator Trainer – Ring Lift

Forklift Training – Ring Lift

Fiber Optic and LED Lighting Fundamentals – Super Vision International, Inc. DMX 512 Programming – Super Vision International, Inc. Fiber Optic, LED and DMX 512 Trainer and Presenter – Super Vision International, Inc. Skills

Fluent in English and Spanish

Proficient with MS Office, including Excel, Access, Word, and Power Point. MAS90 Accounting Software, MACOLA Accounting Software, E-synergy CRM Software, and Crystal Reports. REFERENCES:

Charles Colon-Ramos Broker for Goya 716-***-****

Angel Vizcarrondo Supervisor at HSBC 716-***-****

Wendi Supervisor at Bank of America 716-***-****

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