• Cross Functional Team Leadership • Client Relationship Management • Communications

• Project Management • Building Market Share • Resource Optimization

• Strategic Planning & Implementation • CRM/Salesforce.com • Vendor Negotiations

• Marketing Strategy • Presentation Skills • Business Development

• Cost and Budget Management • Persuasion and Negotiations • Collaborative and Self-Directed PROFESSIONAL PROFILE

A tenured business-to-business solutions sales executive with over 30 years of technology sales experience. Highly knowledgeable, motivated and successful with extensive experience in relationship management and business development skills. Demonstrated ability to build and lead peak-performing teams to achieve and exceed business objectives through a collaborative approach identifying and delivering ‘true’ client need to secure long-term relationships and brokering equitable transactions with clients and strategic alliance partners. Effective B2B solutions professional with a proven track record of creating strategies and implementing plans generating maximum returns and enhancing the organization's bottom line. Achieved significant revenue and profit gains as well as developed programs that resulted in recurring revenue streams. Exceptional communication and time-management skills with proven ability to motivate and guide a diverse technology staff. Brings a seasoned, broad-based perspective to sales, strategic planning, and project management. Areas of expertise include: PROFESSIONAL EXPERIENCE

RAYMOND F. OLIVEIRA

919-***-**** ad2nki@r.postjobfree.com RALEIGH, NC www.linkedin.com/in/rayoliveira VP SALES MANAGER MANAGING DIRECTOR

Over 30 Years of Hospitality Technology Sales Account Management Experience A Record of Success Developing and Managing Results-Driven Sales Teams

POS TECHNOLOGY - TRUIST FINANCIAL CORPORATION – Raleigh, NC June 2016 – Present Managing Director April 2023 – Present

Vice President - POS Sales Manager June 2016 – April 2023

• Designed and implemented successful internal referral program process to automate and track referrals to LOB from bank merchant services group.

• Created process improvements that resulted in reduction of total implementation time by 1/3. Lead overall line of business (including sales, service and support) - finance, strategy and operations. Built and managed sales team and developed successful programs that aided in implementation flow from sales through to ongoing support of client solutions.

• Instrumental in negotiations and acquisition of a local reseller and staffing.

• By changing business model to heavily SaaS based was able to increase line of business revenue and profitability by over 100%.

• Sourced and managed strategic vendor (channel) relationships that enhanced company’s product and service offering to clients.

• Represented and promoted company at all trade shows and industry events. Inc. was acquired by BB&T Corporation in June 2016). Created various SaaS revenue-generating programs. experience and increase market share.

• Create and execute forward-thinking strategy initiatives to increase and develop revenue streams.

• Implement processes for teams within LOB to increase efficiency and profit while reducing expenses.

• Represent LOB with all vendors, at various industry events and host industry/client Lunch & Learn sessions.

• Transitioned business model from an independent company to a division of a considerably larger, publicly-traded financial institution (POS Technology,

• At onset of pandemic worked with finance and operations teams to pivot business model to efficiently handle changes in the market.

• Coordinated efforts of sales, service and support groups along with bank's merchant services organization to enhance overall client and merchant Development Officers.

• Established, led and motivated sales team to exceed revenue and quota expectations. Grew sales team 300% by hiring and training new Business sales, recurring (SaaS) revenue and market share growth.

• Handled all research, evaluations and vendor negotiations to add and launch new solution to LOB system offerings that resulted in immediate solution Raymond F. Oliveira Page 2

POS TECHNOLOGY, INC. – Morrisville, NC January 2004 – June 2016 Vice President July 2012 – June 2016

Sales Manager May 2005 – July 2012

POS TECHNOLOGY, INC., Morrisville, NC – Lead Account Manager ERC PARTS, INC., Kennesaw, GA – Sales Manager - North Carolina Operations SYSTECH RETAIL SYSTEMS, INC., Mississauga, Ontario and Raleigh, NC – Senior Client Executive CENTURY DATA SYSTEMS, INC., Raleigh, NC – Senior Account Manager, Systems Support Representative Executive level sales management and new business development position.

• Expanded POS Technology’s presence throughout the market and within the hospitality technology industry.

• Developed and executed marketing plans to increase brand awareness and drive new business.

• Represented and promoted company at all trade shows and industry events. ADDITIONAL RELEVANT EXPERIENCE

• Involvement in new product evaluations, negotiations and solution portfolio additions.

• Built, led and motivated sales team to exceed revenue and quota expectations.

• Coordinated efforts of sales, service and support groups to enhance overall client experience and maximize company profitability.

• Sourced and managed strategic vendor (channel) relationships that enhanced company’s product and service offering to clients. Led all sales aspects of company, as well as individual contribution.

• Continued to build and lead all sales and marketing efforts. EAST CAROLINA UNIVERSITY – Greenville, NC

Bachelor of Science in Business Administration – Marketing Management

• North Carolina Restaurant Association – Revenue Development / Programs and Services Committee

• East Carolina University School of Business Alumni Association

• The Greater Raleigh Chamber of Commerce

• East Carolina University Educational Foundation – Pirate Club

• Hayes Barton United Methodist Church – Finance Committee

• Carolina Country Club – Building and Grounds Committee

• Retail Solutions Providers Association (R.S.P.A.) – Member and Speaker INTERPERSONAL SKILLS

Ability to develop strong business relationships and utilize innovative techniques and approaches; notable leadership and persuasive sales and marketing skills. Self motivated, highly-organized and detail-oriented, with exceptional analytical reasoning skills. MEMBERSHIPS and ASSOCIATIONS

EDUCATION

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