Kimberly J. Noto

Charlotte Metro Area 585-***-**** ad2nkg@r.postjobfree.com

www.linkedin.com/in/kim-noto-15181412/

SUMMARY

A resolute Program and Project Manager leader, demonstrating project expertise, leadership, critical thinking, and collaboration with various internal and external stakeholders to drive on-time achievement of customer-centric goals. My objective is to utilize my experience in leading cross-functional teams and projects including new product launches, automation enhancements, process improvements, and assigned enterprise-wide projects that capitalize on exceptional sales growth and customer satisfaction within a growing organization.

CORE COMPETENCIES

Project Management, Cross Functional Leadership, Executive Escalations, Change Management, Relationship Management, Analytical Person, Critical Thinker, Training, Sales & Operations Leadership Presentations

EXPERIENCE

CGI

Senior Consultant, Charlotte Metro Area 2023-Present

Managed the implementation, tracking, and migration of legacy services in geographical wire centers.

Utilized QuickBase, CAPS and various tracking tools to assure prioritization and timely efforts of impacted teams.

AT&T

Principal Project Program Manager, Charlotte Metro Area 2016 – 2023

Supported the development, management and implementation of enterprise-wide initiatives as directed by Leadership and the Senior VP.

Communicated timelines to stakeholders, including executive management, and recommended risk mitigation that led to consistent on-time and on-budget project delivery.

Facilitated with Offer Management, Operations, Sales and Legal to assure new & existing product launch, timelines, marketing material and Sales/Operation processes were compliant, while accelerating revenue generation by 30%.

Oversaw and prioritized the planning of scheduled system technology requirements & timelines, closed internal gaps, mitigated issues, and collaborated with stakeholders.

Achieved project automation goals resulting in cost savings of $66K with a reduction of 58 hours in manual work resulting in improved communications for the Sales and Technical Distributor teams.

As an initiative-taker, I recommended and pursued a redesign with the systems vendor to improve the sales portal, website, and order activities, including application-to-quote, contract, and order tracking that led to Agent satisfaction.

Created & trained a customized onboarding training plan for Technical Distributors and back offices.

Created three instructional videos for the Technical Distributor training related to the website, status portal and quoting portal.

ACHIEVEMENTS

Key Contributor Performance Award — 6 consecutive years - 2016 – 2022

Customer Connection Award - 2021, 2022

Area Manager, Technical Project Management, Rochester, NY 2001 – 2016

Led 15 Project Managers, 5 Escalation Managers and the department Supervisor responsible for on-time implementation and installation of all basic and complex telecommunication products (ADI, AVPN, IP Flex, ASE, ABF, AIA and MPLS)

Main point of contact leading and resolving all executive-level Service Delivery escalations.

Facilitated meetings with Directors, Service Delivery, Engineers, Technicians, Construction, Engineering, Sales, and Clients.

Represented ACC Business Operations for fifteen consecutive years at Channel Partner Trade Shows.

Enhanced operational performance by designing efficient cross-functional business development strategies, roadmaps, and processes.

Demonstrated to Senior Leadership, through monthly meetings and reports, performance metrics aligned with company objectives.

Managed administrative functions including interviewing, hiring, terminating, onboarding, and training permanent and contract work force.

ACHIEVEMENTS

Key Contributor Performance Award — 2 consecutive years - 2014 – 2016

Better Together Award (cross collaboration and best practices) - 2019

Service Excellence Award - 2013

AT&T Business Sales Success Award - 2005

Provisioning, Network Planning, Customer Project Manager, Rochester, NY 1998 – 2001

Served as the single point-of-contact for Sales and Clients during installation of complex services.

Interfaced with Service Delivery, Escalation teams, local exchange carriers, and management to improve critical dates and timelines.

Collaborated with Engineering teams to assure network availability and mitigated issues.

Consulted routinely with management to review projects, timelines and advise on mitigation activities.

PRIOR EXPERIENCE

Provisioner Frontier Communications, Rochester, NY 1993 - 1998

EDUCATION AND PROFESSIONAL DEVELOPMENT

Monroe Community College, Rochester, NY Associates, Business Administration

PMTI, Charlotte, NC PMP certification in progress 2023

VOLUNTEER EXPERIENCE

Junior Achievement & Aspire Mentor

Nations Ford High School Marine JROTC Board, Vice President

Springfield Homeowner Association Social Committee, Chairperson

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