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Customer Service Sales Coordinator

Location:
Chicago, IL
Posted:
January 10, 2024

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Resume:

Syed Zeeshan Ali

Lombard, IL

Mob: +1-773-***-****

Email: ad2nkf@r.postjobfree.com

SALES, LOGISTICS AND OPERATIONS

Ensuring the smooth flow of products from production to the hands of customers revolving from managing sales processes, coordinating logistics and manpower and transportation, and overseeing various operational aspects to optimize efficiency and customer satisfaction. With strong organizational skills, attention to detail and the ability to work collaboratively with different teams to achieve overall business objectives. CORE E XPERTISE & IT ( SKILLS)

SAP SD Sales & Purchase orders Operations, Manpower & Vehicle arrangements

MS Office Sales daily & Month-end reports Customer Service PROFESSIONAL EXPERIENCE

Emirates National Food Co LLC Al Rawdah

Dubai, UAE

Sales Coordinator February 2022 – November 2023

• Receive client orders and strategize for next day dispatch and delivery.

• Communicate with production and sales teams about the availability of chicken sizes and available quantities.

• Using SAP to create sales invoices and assign items to sales drivers in various routes and proximity.

• Ensure smooth flow of delivery process from stat till end.

• Using SAP to assess stock levels and generate invoices based on weight variance.

• Overseeing the fleet staff, ensuring that vehicles are in good condition along with proper documentation.

• Follow up on sales leads supplied by managers and ensuring customers receive the products on time.

• Provide sales and distribution report, analyze reports, weigh the fleet team’s weekly performance. Synchrony International Services,

Hyderabad, India

Senior Specialist Fraud September 2021 – December2021

• Responsible for tracking and monitoring illegal transactions on customer’s financial accounts.

• Aid victims of identify thefts using Machine Learning and AI along with Fraud detection algorithms.

• Detecting any crime or fraud against the customer’s credit cards.

• Assisting the account owners in claiming the amount for the loss of fraud or theft related to their credit cards.

• Reporting to upper-level management by looking after the metrics and completing the targets.

• Assisting juniors in meeting the target and to overcome any issue. Cognizant Technology Solutions, Hyderabad, India

Assistant Accountant September2019– August 2021

• Reconciliation of banks, Accounts payable/receivable, invoicing, billing, and profit and loss statements

• Three-way matching of Purchase invoices, PO’s & GRN and entering the purchase invoices

• Scheduling payments before due dates & monitoring Bills payable

• Analyzing client advance payment based on the contract.

• Prepared and distributed 150 employee reimbursement checks.

• Monitoring customers payment terms and outstanding payments

• Collection of cheques and update the SOAs for various customers. Royal Enfield, Hyderabad, India

Operations Coordinator March 2018 – January 2019

• Monitoring operational performance of both external and internal service providers.

• Monitoring performance metrics and receiving and responding to approvals and notifications from customers and staff.

• Worked as a Communication link between the customer and company on after sale service. EDUCATIONAL QUALIFICATIONS

• Bachelor of Commerce (B.Com.), Computers Application, Osmania University, Hyderabad, India (June 2019)

• Higher Secondary School (Commerce), Entrepreneurship, Sharjah Indian School, Sharjah, UAE (April 2016)



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