Customer Service Behavioral Health

KathyJenkins-Higgins

**** *** ****** ** *** *, Las Vegas, Nevada 89109

702-***-**** — ******************@*****.***

http://www.linkedin.com/in/kathy-jenkins-higgins-517511187 Summary

Compassionate and highly motivated individual seeking a position with a company that will benefit from a background in customer service excellence, leadership, and ultimately collaborating to help others improve lives and future outcomes. Professional Experience

11/2019 -

Present

Catapult Fundraising, Inc (Henderson, NV)

FUNDRAISER

CATAPULT FUNDRAISINGWORK FOR VARIOUS NON-PROFITS This position turned into a remote position because of the health crisis, and remained remote. I have demonstrated my ability as a self-starter, also making, and usually exceeding, my required metrics, for number of dials, as well as expected monetary goals, averaging $750 daily, exceeding my daily goal of$500. I enjoy and excel as a remote employee, and would only consider a position on site, under ideal conditions. BEHAVIORAL HEALTH TECH, AMERICAN ADDICTION CENTER (Henderson, NV) 02/2019 - 10/2019 Behavioral Health Technician

Assisted up to 46 clients with programming, appointments and transportation, in an inpatient medical detox and rehabilitation facility.Company downsized, laid off 75% of Las Vegas employees. After almost a year working in the field of addiction, I decided to change directions.

Certified to provide random and scheduled drug screens; UA collections CRACKER BARREL (Alcoa, TN) 06/2012 - 11/2017

SHIFT LEADER

Greeted and assisted guests with all their needs, primarily focused on retail, line control and cash register. Organized and received truck weekly, met and exceeded sales metrics. Assisted manager in creating store display tables.Trained new employees in retail.Led shifts in managers absence. Subway Sandwich Shop (Oak Ridge, TN) 07/1987 - 09/1990 Owner/Operator

Opened the first Subway in the state of Tennessee. Skills

Salesforce

Phone Support

Data Entry

Negotiation and Closing

Writing

Education / Training

Southern New Hampshire University (Henderson, NV)

Psychology

Recognition / Achievements

Inducted into Marquis Whos Who Professionals (08/2022) Gamma Beta Phi (06/2015)

Volunteer Work

Volunteered as a Guest Chef for inner-city school district, in Chicago, IL.