Customer Service Experienced

ERICA HICKS

**** *.* ***" Street Miami Gardens, FL 33056-4148 954-***-**** ad2njo@r.postjobfree.com

PROFESSIONAL

SUMMARY

Experienced customer service professional with over 9years of experience in telephone

customer service. Familiar with customer service software and conflict resolution and

managing customer needs. Meticulous, resilient and flexible in handling diverse issues.

Knowledgeable about services regulations and standards. am aiming to use my

proven skills to effectively fill the Receptionist role in your company.

SUMMARY OF

QUALIFICATIONS

e Listen to customers’ questionand concerns and provide answers or responses.

e Provide information about products and services.

e Take orders, notes, scheduling appointments, calculate charges, and process

billing or payments.

e Review or make changes to customer accounts.

PROFESSIONALS

SKILLS

Communication:

e Developed highly empathetic client relationships and earned reputation for

exceeding service standard goals

e Consulted with outside parties to resolve discrepancies and create effective

solutions.

e Responded to customer requests, offering excellent support and tailored

recommendations to address needs.

Customer-service:

e Promoted superior experience by addressing customer concerns, demonstrating

empathy and resolving problems swiftly.

e Investigated and resolved customer inquiries and complaints quickly.

e Promptly responded to inquiries and requests from prospective customers.

Interpersonal:

e Followed through on all critical inter-departmental escalations to increase

customer retention

e Improved sales abilities and product knowledge on continuos basis to provide

optimal service and achieve quotas.

SKILLS:

e Qyears of customer service experience

e Computer proficient

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