Project Management Quality Control
Resume:
Ricky D. Jones
***********@*****.***
Team Leadership & Mentoring Project Management Strategic Planning Initiatives Roll Outs Process Improvements Financial Performance Improvement Analysis, Reporting & Sales Profit & Loss Statements Quality Control & Cost Reduction Procedure & Training Development
Professional Experience
Friendly Group, July 2023-present
Director, Utah Region
●Led HVAC and plumbing region of a private equity firm.
●Developed systems for improved customer and teammate experiences.
●Analyzed profit and loss statements, optimizing profit and revenue.
●Established budgets, collaborating with GMs, COO, CFO, and CEO.
●Reported results to executive leadership team.
●Mentored and developed organizational leaders.
●Created workflow procedures, driving business process improvement.
●Developed pricing models for equipment.
Key Highlights:
●Implemented a pay plan for Comfort Advisors and service technicians.
●Created leadership training plan for new and struggling leaders.
Milestone Home Service Company, July 2022-July 2023
Vice President, HVAC Division
●Led HVAC division of a $60 million private home service company.
●Developed training programs for new and developing teammates.
●Analyzed profit and loss statements, maximizing profit and revenue.
●Created budgets for HVAC division in collaboration with CFO and CEO.
●Reported results to executive leadership team.
●Mentored and developed organizational leaders.
●Developed packages and pricing models.
Key Highlights:
●Created a career path matrix for technician development.
●Restructured warranty to a profit center.
●Implemented 1-1's and focus groups for improved transparency and trust.
Terminix International, February 2015 – July 2022
Region Director, December 2018 – July 2022
●Led regions of 8-12 branches and over $50 million in revenue.
●Evaluated talent, developed teams, and created stronger sales management procedures.
●Analyzed profit and loss statements, maximizing revenue and profit.
●Reported results to Executive Leadership.
●Led regions to top company rankings in three different markets.
Branch Manager, February 2016 – December 2018
●Led all aspects of a branch, including staffing, training, customer service, and P&L statements.
●Achieved #2 in branch stack rankings in 2017 in Bloomington, IL branch and #12 in Naperville branch in 2018.
Outside Sales Professional, February 2015 – February 2016
●Presented solutions to customers for pest control, termite control, insulation, exclusion, and fungus control.
●New business development for business and residential customers.
Northstar Memorial Group, Decatur, Illinois
Grief Services Counselor, February 2013 – January 2014
●Counseled families during the loss of loved ones.
●Followed up after services for future planning.
Eichenauer Services, Decatur, Illinois
Sales & Production Manager, March 2009 – February 2013
●Led accounting, customer service, training, sales, and marketing projects.
●Supervised manufacturer rollout programs.
●Recommended GPS technology, increasing billable time by 15%.
●Revised technician training program, improving productivity by 15%.
●Assisted in developing the Service Plus program.
●Achieved CFSP designation.
Archer Daniels Midland, Decatur, Illinois
Accounting Analyst, June 2008 – March 2009
●Generated profit and loss statements.
●Ran Census reports for production.
●Reviewed and approved accuracy of statements.
Orkin Pest Control, Charleston, South Carolina
Branch Manager, March 2003 – June 2008
●Led all aspects of the branch, including sales, service, collections, and training.
●Monitored service quality and inspections.
●Negotiated resolutions for prior lawsuits.
●Managed customer relationships to satisfaction.
●Reduced employee turnover by 75% and customer turnover by 23%.
Higher Education
Bachelor of Science in Accounting, GPA 3.4/4.0, Millikin University, Decatur, Illinois, 1997
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