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Customer Service Office Administrator

Location:
Edmonton, AB, Canada
Posted:
January 10, 2024

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Resume:

CA R M E N CAREER OBJECTIVE

CHU- Ambitious individual with strong organizational and multitasking skills, as

well as an aptitude for technology. Ready to apply knowledge and skills

V I L LA N U EVA to any challenge. Demonstrates excellent customer service skills and a

commitment to completing tasks efficiently and thoroughly.

CONTACT

EXPERIENCE

780-***-****

March 2019 - Present

ad2nih@r.postjobfree.com

Professional Domestic Cleaner

EDMONTON, AB T6J 6L9 Personal Business, Edmonton, AB

• Flexible approach to working hours, often able to cover additional shifts at short

SKILLS notice.

• Proven track record in providing comprehensive cleaning services including

dusting, mopping, polishing surfaces.

• Financial Records and Processing

• Excellent interpersonal communication skills with the ability to interact

• General Ledger Updates professionally with customers and colleagues alike.

• Payroll Liability and Deductions • Strong customer service ethic; always ensuring that clients are satisfied with the

outcome of each job undertaken.

• MS Office Expertise

• Highly organized and detail-oriented, capable of managing multiple priorities

• Accounting and Bookkeeping simultaneously.

• Income Statements

August 2013 - August 2014

• Tax Statement Preparation

Office Administrator/ Bookkeeper

• Prepare Paychecks

Higher Grade Renovations, Edmonton, Alberta

• Account and Ledger Reconciliations

• Processed invoices, payments, and incoming and outgoing mail.

• Time Tracking

• Greeted visitors warmly upon arrival at the office premises.

• Payroll Computation

• Answered phones professionally while providing accurate information about

• Entry Recording company products or services.

• Bill Payment and Recordkeeping • Created and maintained filing systems, both electronic and paper-based, to

facilitate quick retrieval of documents.

• Personal Bookkeeping

• Managed accounts payable and receivable processes, including invoicing

• Precision and Accuracy customers and vendors.

• Prepared financial statements, reports, memos and other documents.

• Used Microsoft Office tools for analysis and communication.

• Handled logistics and coordination of company events.

• Processed payroll for all staff members on a biweekly basis within established

deadlines.

June 2004 - August 2012

Swing Manager

McDonalds, Edmonton, AB

• Evaluated existing policies and procedures for effectiveness; proposed changes

when necessary.

• Managed a team of 10 employees, ensuring compliance with all safety

regulations and labor laws.

• Ensured timely completion of daily tasks by monitoring progress and providing

support as needed.

• Developed comprehensive training materials for new hires to facilitate

onboarding process.

• Generated reports outlining financial metrics such as sales figures, profit

margins.

• Created and maintained employee schedules to ensure adequate staffing levels

during peak hours.

• Maintained an organized workspace environment conducive to productivity

standards.

• Counted money and made bank deposits.

• Investigated and resolved complaints regarding food quality and service.

• Kept accurate records in compliance with sanitation and food service

requirements.

• Monitored budgets and payroll records to verify authorization of expenditures.

EDUCATION

November 2023

Certification in Bookkeeping/Accounting

Career City College, Kelowna

Relevant Coursework

• Canadian Payroll

• Sage/ Quickbooks

• Word, Excel and Outlook

• Accounting Fundamentals

2009

Certification in Accounting

Northern Alberta Institution of Technology, Edmonton, AB

REFERENCES

References available upon request



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