Customer Service Office Administrator
Resume:
CA R M E N CAREER OBJECTIVE
CHU- Ambitious individual with strong organizational and multitasking skills, as
well as an aptitude for technology. Ready to apply knowledge and skills
V I L LA N U EVA to any challenge. Demonstrates excellent customer service skills and a
commitment to completing tasks efficiently and thoroughly.
CONTACT
EXPERIENCE
March 2019 - Present
******.********@*****.***
Professional Domestic Cleaner
EDMONTON, AB T6J 6L9 Personal Business, Edmonton, AB
• Flexible approach to working hours, often able to cover additional shifts at short
SKILLS notice.
• Proven track record in providing comprehensive cleaning services including
dusting, mopping, polishing surfaces.
• Financial Records and Processing
• Excellent interpersonal communication skills with the ability to interact
• General Ledger Updates professionally with customers and colleagues alike.
• Payroll Liability and Deductions • Strong customer service ethic; always ensuring that clients are satisfied with the
outcome of each job undertaken.
• MS Office Expertise
• Highly organized and detail-oriented, capable of managing multiple priorities
• Accounting and Bookkeeping simultaneously.
• Income Statements
August 2013 - August 2014
• Tax Statement Preparation
Office Administrator/ Bookkeeper
• Prepare Paychecks
Higher Grade Renovations, Edmonton, Alberta
• Account and Ledger Reconciliations
• Processed invoices, payments, and incoming and outgoing mail.
• Time Tracking
• Greeted visitors warmly upon arrival at the office premises.
• Payroll Computation
• Answered phones professionally while providing accurate information about
• Entry Recording company products or services.
• Bill Payment and Recordkeeping • Created and maintained filing systems, both electronic and paper-based, to
facilitate quick retrieval of documents.
• Personal Bookkeeping
• Managed accounts payable and receivable processes, including invoicing
• Precision and Accuracy customers and vendors.
• Prepared financial statements, reports, memos and other documents.
• Used Microsoft Office tools for analysis and communication.
• Handled logistics and coordination of company events.
• Processed payroll for all staff members on a biweekly basis within established
deadlines.
June 2004 - August 2012
Swing Manager
McDonalds, Edmonton, AB
• Evaluated existing policies and procedures for effectiveness; proposed changes
when necessary.
• Managed a team of 10 employees, ensuring compliance with all safety
regulations and labor laws.
• Ensured timely completion of daily tasks by monitoring progress and providing
support as needed.
• Developed comprehensive training materials for new hires to facilitate
onboarding process.
• Generated reports outlining financial metrics such as sales figures, profit
margins.
• Created and maintained employee schedules to ensure adequate staffing levels
during peak hours.
• Maintained an organized workspace environment conducive to productivity
standards.
• Counted money and made bank deposits.
• Investigated and resolved complaints regarding food quality and service.
• Kept accurate records in compliance with sanitation and food service
requirements.
• Monitored budgets and payroll records to verify authorization of expenditures.
EDUCATION
November 2023
Certification in Bookkeeping/Accounting
Career City College, Kelowna
Relevant Coursework
• Canadian Payroll
• Sage/ Quickbooks
• Word, Excel and Outlook
• Accounting Fundamentals
2009
Certification in Accounting
Northern Alberta Institution of Technology, Edmonton, AB
REFERENCES
References available upon request
Contact this candidate