PROFESSIONAL SUMMARY:

I, Jagadish Katnur PMP certified currently working as SAP Consultant with Yash Technologies Inc have over 19+ years of Information Technology (IT) experience specialized in IT Consulting and Program/Project Management. I have over 11 years of experience in SAP SD-OTC, FICO, SAP SCM functional Consultant, and SAP Integration, Deployment, implementation of ERP SAP Global template rollout management. I have extensive experience in all phases and full cycle Enterprise implementations of ERP/SAP and Cloud migration of ERP/SAP S4/HANA implementation. Expertise in integrating non-SAP ERP systems to SAP R/3. I have done four end-to-end SAP project implementations/Integrations. I have a proven track record and have demonstrated many successes within area of managing, planning, designing, build, test, training, and implementing SAP methodologies in various systems and IT Solutions for Large based enterprise projects with HPE, General Motors (GM), Merck-Sigma Aldrich, State Farm, American Airlines and United Airlines.

I have over 10 years of experience in strategic planning and technology implementation of Enterprise IT modernization programs projects, systems and applications end-to end migrations and integrations as part of digital transformation IT modernization program of American Airlines, United airlines and State Farm. Worked as management Consultant for organizations of various sizes and complexities in designing, developing, overseeing, and managing technologically advanced and cost-effective IT solutions, while displaying a good grasp of each client’s business value propositions and key business enablers. Strengths include Management, Business requirement management, Project Estimating, Requirement Determination, GAP Analysis, issue resolution, Budgeting & Financial Control, Business Value Realization, and Solution Delivery, Assessment, Fit to Standard(F2S), Build, Testing, Training, Deploy, Cutover activities, Go-Live assistance, HyperCare-Post implementation support and with hands-on experience in delivering projects using multiple methodologies such as Agile, Hybrid and waterfall.

Skills Profile

Technical

Operating Systems

SAP S/4 HANA, ECC6, MVS, OS/OS390, UNIX, Windows XP/2000 and MPE/HP3000

Environment

SAP S/4 HANA

SAP Modules

Finance & Controlling, Sales and Distributions

SAP Sub-Modules

Knowledge in Integration of various SAP modules such as SD, MM, PP, HR with FI/CO, EWM, EHS

Tools

HPALM, JIRA PPMC, TFS, Service Now HP PreSage, and HP quality Centre, WRIKE, MangoDB

Functional

Management and Leadership Skills

Proven ability to conduct requirement gathering workshops (Fit2S) with client various business process and workstream functional large groups to understand existing IT landscape and map it SAP landscape,

Managed and executing the projects from Customer Locations, and well experienced in Global delivery model. Sprint/Release Planning & Prioritization, Change and Release Management and Risk Mitigation,

Budgeting/Deliverable Tracking and ROI/Cost Benefit

MS Project (MPP)/MS Office 365 and JIRA and SharePoint/Visio

Agile/Waterfall and Iterative Methodologies. SCRUM

Program/Project Management:

Strong experience of IT PM in a process driven and PMBOK-based environment. Experienced managing projects within a formal PM process-based environment having developed formal comprehensive PM project plan. Expertise in managing AMS Support model for Operational and maintenance. Ability to manage people across different geographic locations and diverse background cultures.

Develop and maintain essential project documentation, including project charters, management plans, requirements, design documents, and implementation plans.

Generate weekly program status reports and conduct necessary project meetings to ensure alignment.

Manage project schedules using MS Enterprise Project Management and MS Project Professional 2010, reporting schedule and budget variances.

Establish and maintain SharePoint project sites..

Ensure quality and accuracy in project schedules, baselines, and estimates, reporting variances.

Report on risks, ongoing issues, changes, and project activities regularly.

Agile Project Management

Expertise in Agile (SCRUM) project delivery methodology/Framework.

Organized and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos and other Scrum-related meetings.

Onsite Project Management

Led successful large global teams through complex program and project tasks of multi million dollars.

. Extensive experience in program/project management and delivery focused and able to motivate teams, co-ordination, resource planning and interaction with client. Provides full leadership for managing delegated end-to-end creation of project deliverables. Define and initiate projects and manage cost, schedule, and performance of the projects, while working to ensure the ultimate success and acceptance of the services, while working to ensure the ultimate success and acceptance of the services provided.

Training & Development

Identify and conduct SAP training sessions for junior/freshers on SAP skills, participate in hiring activities by evaluating prospective candidates on SAP skills, People Manager thereby help colleagues in addressing their career related concerns and help them in achieving their career goals. Plan Train The Trainer for SAP rollout GKU’s and end users.

PROFESSIONAL EXPERIENCE

YASH Technologies Inc: Working since Feb -2023 – present

Client: Sigma Aldrich (Millipore Sigma)

Sigma Aldrich (Millipore Sigma) Co. St. Louis, MO.

Role: Sr. Manager/Integration Manager -Information Technologies – SAPNOW and NEXT ERP/SAP Recharge

Team size: 36

Project description: The implementation of mPay is an integrated solution for USA and Mexico for payment gateway for ERP and Sigmaaldrich.com per the mPay global roadmap. The goal of an implementation is Fully compliant & secure solution, Future groupwide standard processes. Less repetitive customer interaction, Central visibility of all volumes & fees Lower costs & less providers, Interest gains due to reduced DSO. Boosting Sales with new customers, Fraud prevention. storage of card data in our system is insecure --> Tokenization helps to reduce risk of data breaches for card data. Saving 400K USD of fraud fees and penalties.

Roles and Responsibilities:

As Integration/Implementation Sr. Manager, I am part of SAPNOW and SAP Next Recharge IT deployment Global team of Merck-Sigma Aldrich. Acting as strategic integration deployment manager working close with business partners, IT Application and Third-party providers to implement secured, robust and seamless mPay credit cards payment solution and gather requirements, design, build, test and Cutover to perform various activities as below.

Over all responsible of implementing mPay Solutions for SAP ECC US/MEX PRD systems for SD-O2C/FICO-A2R and eCommerce workstreams and implement NEXT ERP countries.

Conduct workshops with business, IT and Third Party provides (BofA/Cybersrc &PayU) to finalize the mPay solutions to implement PayNow with Auto-Recon in reshaping existing process for credit cards payments during order creation on SIAL.com US (Visa, Master, Amex) 0, authorization upfront, with Tokenization, Purchasing L3 processing, Customer initiated transactions (CIT) and additional security features (CVV,3DS..) major processes involved eCommerce,SD-O2C,FICO-A2R,MBS and PI.

Implement Pay Later -Customer Portal – Card payments for open/Due invoices for standard customers after order fulfilment via customer portal on SIAL.com US and MEX.

Ensure project and initiative progress, including consistent and effective communication and managing escalation/risk.

Effort estimation for PPMC budget for IT-AE. Weekly meetings on project status IT-AE

Plan and conduct Requirement gathering workshops, review and approval scope/gaps with Gap CAB Sterco team.

Design Workshop participation. JIRA creation--> dashboard

TS1 validation and TS2 completeness

Worked on creating JIRA workflows and Technical jiras RICEF (Reports, Interfaces, conversions, extensions, forms)

Periodic checking on the budget and raise PCR and SAPNOW - CR & CD creation co-ordination

Development completeness and Unit testing /Code review completeness

BFIT demo co-ordination and CD sequencing

Validation approval (SAPNOW) TS readiness and CD status

SIT support & defects closure and BAT support & defect closure

Validation approval (NEXT)-CAB-Q, and SAP NOW TS readiness and CD readiness

Document schedule follow up -Build Summary follow-up with Release mgmt.

VAT support & Defect closure and Cutover support

KT to Support team

CAB-P readiness - CD readiness

Document schedule follow-up with Release management. And Build Summary follow-up with Release mgmt.

hyper care support & defect closure

UAT manager and responsible for driving UAT to successful completion.

Defined Deployment Methodology, Test Strategy & Approach, Test Methodology and Governance.

Prepare UAT Execution plan, UAT KPI Dashboard creation and tracking the status daily, UAT defect tracker and defect management, priorities, assign track to closure.

Track issue log and Change management (CR) review and approvals.

Involved in all phases of testing like Integration, Regression, Day-In-Life and UAT.

Involved in planning Train the Trainer activities.

Cutover manager: Responsible for developing Dress Rehearsal (DR), Cutover & Rollback activities for Interfaces and systems implementations, and driving overall cutover, GO-live and Hypercare planning and tracking activities.

Sequence Dress Rehearsal activities to mimic Cutover activities with timestamped to minimize issues and have quick turnaround to fix issues in PROD. Sequence the data load and extractions such as Contracts, Batch Master, Product costing, Inventory, ZIS, ZID, Open PR, Open PO, Inbound, Outbound and WBS Master data, AP, Work with individual workstream leads to document sequence of tasks to be performed and record the time required to compete tasks, such as Master Data load, FICO, SD, MBS,, and eCommerce team leads.

Prepare Cutover plan to capture resources, logistics, timeline, travels for each individual work streams. Review and have a walk thru with leadership, ITL, BPL and all Stakeholders of plan Define actions, risks and mitigations.

Define an approach, methodologies and document planned sequence tasks of rollback activities to address the failover or rollback of systems and applications.

Define quality gate checklist, Entry and Exit successful criteria of each QUALITY Gates and conduct regular review and tracking meeting of QUALITY GATE status.

Responsible in defining the communication, escalations, issue resolutions mechanism in place to address the cutover activities plan and communicate to all stakeholders.

Plan and conduct GO/No GO meetings and drive the status reporting to all leadership on regular basis.

Define communication plan and conduct workshops for all stakeholders, leaderships, IT, business, and operations teams to familiarise with plan.

Work with business. ITL’s, workstreams, Test Captains and Business Process Lead teams to make sure all planned tests executed successfully.

Define status, KPI, risk, mitigation, escalation report format and responsible for preparing reguler status report of Cutover activities and issue progress status.

YASH Technologies Inc: Jan -2022 – Feb-2023

Client: Ecobat Technologies

Dallas, Texas.

Role: Integration /deployment Manager -Information Technologies – ESSENTIAL PROJECT SAP S4/HANA Project

Team size: 75

Project description: Ecobat is multi billion battery recycler and lead producer HQ in Irving Dallas. Leader in responsible collection, recycling and distribution of resources essential to modern life. As part of Project Essential. Ecobat decided to move from SAP ECC and 25 instances of AS/400 legacy systems to one instance of RISE with SAP S/4HANA Cloud (AZURE).

RISE with SAP is a Business Transformation as a Service (BTaaS) product that focusses on shifting customers into SAP cloud product infrastructure. It is a step-by-step acceleration of digital transformation, including evaluating current process to optimize them for updated cloud-based infrastructure.

Ecobat Technologies implemented S4 HANA using SAP Activate Methodology across all its IT landscape around globe. It was a brownfield implementation project based out off Dallas, USA and I was a part of implementation partner team from YASH Technologies. I worked in all phases right from Discover, Prepare, Explore, Realize, Deploy and Run Phases.

Roles and Responsibilities:

Preparing and participating in requirement gathering, GAP analysis and business blue print workshops.

Involved in discussion and meetings with implementation team and partners for process AS-IS and TO-BE process.

As Client manager responsible for liaison with third party vendors and Banks to successfully complete planned project tasks and work closely with S4/HANA program director.

Reviewing SOW and negotiation of fees with Third Party provide to set up environment sand box/Test and Prod environment for configuring the interfaces to S4 HANA with newly created Country and Global Chart of Accounts by merging the Legacy CoAs.

Worked on 15 Interfaces migration to S/4HANA including Concur, Simple Legal, Bank of America, Barclays, BMG/IMG, Bellin Currency Exchange, LME, ENEL X, Readsoft, Clarios, Webload and EAM etc. Setting bank payment methods and migrating them to S/4 HANA.

Responsible of driving requirements gathering, reviewing, design, development, test case/scripts, UNIT, SIT and UAT.

Participate in reviewing test scenarios and test scripts created for GL, AP, AR and RICEF Objects.

Work with Finance /FICO, SD, MM and Operations modules of business, accounting, ITL, BPL’s, Workstream leads and SMEs’, Vendors, Banks teams and workstream leads to build solutions, design, development, test scripts, SIT and UAT.

Own project plan, track issues, risks, challenges and defects.

Own communication, weekly status updates, meeting set up to track progress, risk & issues and communicate to project stakeholders, and leaders. Create project Matrix & KPI’s

UAT manager and responsible for driving UAT to successful completion.

Defined Deployment Methodology, Test Strategy & Approach, Test Methodology and Governance.

Prepare UAT Execution plan, UAT KPI Dashboard creation and tracking the status daily, UAT defect tracker and defect management, priorities, assign track to closure.

Track issue log and Change management (CR) review and approvals.

Involved in all phases of testing like Integration, Regression, Day-In-Life and UAT.

Involved in planning Train the Trainer activities.

Cutover manager: Responsible for developing Dress Rehearsal (DR), Cutover & Rollback activities for Interfaces and systems implementations, and driving overall cutover, GO-live and Hypercare planning and tracking activities.

Sequence Dress Rehearsal activities to mimic Cutover activities with timestamped to minimize issues and have quick turnaround to fix issues in PROD. Sequence the data load and extractions such as Contracts, Batch Master, Product costing, Inventory, ZIS, ZID, Open PR, Open PO, Inbound, Outbound and WBS Master data, AP, AP Corp 1509.

Work with individual workstream leads to document sequence of tasks to be performed and record the time required to compete tasks, such as Master Data load, PP, MM, FICO, SD, Purchase and Logistics stream leads.

Prepare Cutover plan to capture resources, logistics, timeline, travels for each individual work streams. Review and have a walk thru with leadership, ITL, BPL and all Stakeholders of plan Define ac.tions, risks and mitigations.

Define an approach, methodologies and document planned sequence tasks of rollback activities to address the failover or rollback of systems and applications.

Define quality gate checklist, Entry and Exit successful criteria of each QUALITY Gates and conduct regular review and tracking meeting of QUALITY GATE status.

Responsible in defining the communication, escalations, issue resolutions mechanism in place to address the cutover activities plan and communicate to all stakeholders.

Plan and conduct GO/No GO meetings and drive the status reporting to all leadership on regular basis.

Define communication plan and conduct workshops for all stakeholders, leaderships, IT, business, and operations teams to familiarise with plan.

Participated in reviewing and verified the TAX codes configured correctly for 1099 and 1042 U S TAX compliance.

Work with business. ITL’s, workstream, Test Captains and BPL’S team to make sure all planned tests executed successfully.

Responsible for tracking defect, defect logs, assign to right team and resolve defects and plan rerun of defects.

Involved in all phases of testing like integration, Regression, Day-in-Life and UAT.

Over all responsible of SAP ECC legacy migration from old systems to new S4/HANA Cloud (AZURE).

YASH Technologies Inc: July -2020 –Jan 2022

Client: Sigma Aldrich (Millipore Sigma)

Sigma Aldrich (MilliporeSigma) Co. St. Louis, MO.

Role: Build, Integration and Deployment Manager -Information Technologies – Wave-3 &Wave-5 NEXT ERP/SAP Recharge

Project description:

NEXT ERP Recharge is a Sigma Aldrich company ERP/SAP system project, the scope of project is an Integration and deployment of ongoing development and enhancement of process and technical functional requirements of manufacturing plant and site. NEXT ERP Recharge program is an ERP/SAP management application. Major Process – Quality and Regulations- Environment Health and Safety (EHS), Global Trade systems (GTS), Quality management (QM) and Manage to Activate(M2A). Order to Cash & logistics – Sale order and excellence-SD, Transport Management (TM), Enterprise Warehouse Management (EWM), eCommerce(B2B), Lead to Order and Order to Cash subsystems process (SAP FICO). Functional Process - account to report(A2R), account to pay, Buy Direct/BUY Indirect sub system process.

Roles and Responsibilities:

Analyse business and user needs, documentation of requirements per company standards, and translation into proper system requirement specifications.

Managing new enhancements for the Sigma Aldrich NEXT ERP and CRM projects.

Participate and responsible of driving the pre-business preparation and business requirements scope - Fit to Standard (F2S) workshop and responsible for creating and JIRA gaps of approved F2S scope.

The fit-to-standard phase is the period within which the final deployment scope is formalized. It aims to achieve the following: - Deepen the site’s knowledge of global template processes through detailed and structured analysis of as-is and to-be process. - Identify & document critical site/Legal entity requirements that are currently not covered in the global template - Formalize the change impact for the site.

Review, approve & subsequently freeze the

scope and requirements for the site. - Identify scenarios that will require business acceptance tests at local level

The Business will be required to provide supporting evidence for local legal requirements.

Understand the legacy systems programming and SAP system and sub systems workflow, process flow and business process across all work streams such as Mainframe and SAP ERP technologies SAP ERP, CRM, and expertise in reengineering, design and developing Technical solutions Participate in solution option evaluations with IT teams and business partners.

Responsible and perform translating functional requirements to technical requirements and develop TDS (Technical Design Specifications) document, organize and coordinate Technical design specification review and approval with Application/System architect group along with business, technical, solution architect, Functional architect, IT and Business sub stream have approvals.

Responsible to conduct workshop session with technical and development team to walk thru the scope of work and code standards, programming approach and test plan to develop the new functional requirement and prepare checklist for code verifications. Develop full-scale project plans, schedule project timelines and milestones using appropriate tools.

Owner and responsible for creating URS, FMEA and TDS documents in HP ALM and tracking workflow of approval of these documents. Perform Retrofit NEXT ERP live sites impact assessment, and document, impacted sites, training plan, configuration changes and master data requirements.

Make sure to Configure and maintain CRM Integration with other SAP Modules when business needs.

Manage schedule, dependencies, and resource utilization across work plans.

Monitor and manage expectations, conduct milestone reviews, manage process performance, conduct continuous improvement, and root causal analysis activities.

Interfaces with PMO on developing a comprehensive project plan and leading business partners in their areas such as training, testing, operational changes/plans, user acceptance testing and deployment to the field (global locations).

Work with Release management team, Deployment team, pre-production, and production team. Development of Class Diagram, sequence diagrams, collaboration diagram, architecture document. Network diagrams and other project specific Design document. Make sure configuration Whitelist and Backlist REQ/gaps are tracked and deployed.

Full implementation of ERP/SAP NEXT program in line with life science MilliporeSigma Global regulations, CDC compliance, GXP process, Tax regulation as per different local and internals law requirements.

Implemented as part of Wave -3 Belgium, Netherlands, Czech Rep. Hungary, Slovakia and Poland Commercial sites, manufacturing, Enterprise Warehouse management warehouse and Distributions.

Responsible for moving development and UNIT Test Complete CD’s (Change documents) DRP to QRP for test.

Responsible and work with build team in build deployment in both Development and QA Environments.

Responsible and work with build team in build deployment in both Development and QA Environments.

Responsible and participate in creating and building Quality Gates checklist and track with respective Business, IT, Master Data, GKU’s, LKU’s, DOO’s Training team to make sure all critical implementation milestones are met.

Participate in SIT, BAT (URP) and UAT (PRP) to validate all business process, systems process and functional process are functioning as expected.

Defect tracking and fixes and working closely with Development team using HP Quality Centre (HPQC) & HP ALM tools.

Working with Release manager, SIT/BAT and UAT managers, Cut Over Manager and Enterprise NEXT ERP Program deployment/implementation teams.

Defect tracking and fixes and working closely with Development team.

Working with teams such as Advance business Application programming-ABAP and BASIS -Business Application system integration solutions teams, Support CRM middleware and other integration issues with SD

Working with Master Data team in setting up and loading various Master data, Invoice Master data, Customer Master data, Material Master, Vendor Master, Inventory, BOMs and Recipes.

Interlock with business; negotiate changes and other impacting activities.

Establish and manage communications with the business users and escalations and managing risk and communication logs.

Prioritize and solve high priority tickets assigned to the team

Drive the post deployment support activities, Hypercare and handover operational support teams.

Participate in CAB meetings, CAB-Q and drive the Quality Gates for each phase, requirements gate, design/development gate, test and cutover gates and production readiness gates.

Environments: ERP/SAP, ABAP, ABAP-UX, IDOX, JAVA/J2EE Legacy SAP, COBOL, DB2, IMS, and JCL

Hewlett Packard Co /DXC Technologies UNITED AIRLINES July-2016 –Jun-2020

UNITED AIRLINES Inc Chicago, IL

Role: Sr Program Manager -IT Application development

Project managing:

COSMOS – Crew Operational Schedule Management Optimization System is Unites Airlines crew management application. Major Process – Schedule Monitoring, Crew Management and Payroll of Crew. The Crew Management System is a mission critical system used to ensure all flights have crews. COSMOS provides timely assistance for the daily decisions needed for optimum crew utilization.

Managing the United Airlines COSMOS programs, Inflight JCBA, Pilot JCBA, Pilot Pay and Ucrew projects for United Airlines. COSMOS is an airline application for Crew Scheduling, Crew Tracking (Crew operational scheduling management optimization system). Master Schedule management, updates and display Legalities, FARs and Company Rules Real time interfaces to Training Records Trip Trades CCS / ODS real-time interfaces used United Airlines for their day today airline business management activities. Technical summary: Hosted by HP in CLT Hosted on zSeries IBM mainframe (1086 MIPS), VSM’s (Virtual Tape) z/OS (MVS), IMS (hierarchical) database, COBOL, ACF Security, Messaging is via MQSeries - No Type-B per se…it is emulated via MQ to the [CO] Unisys System Green Screen with CO built GUI front end

Project Description: United Digital transformation program service projects UNITED.COM, Shopping Cart, and UMNR.

Roles and Responsibilities:

Define and initiate projects, and manages in accordance with agreed schedule, cost, service levels and client commitments, while working to ensure the ultimate success and acceptance of the services provided.

Preliminary Scoping by Meeting stakeholders – Management Team, Customer and other business teams.

Budget Estimation and approvals. Develops and manages the project schedule.

Work Allocation, Daily/weekly/monthly status. Responsible for tracking of the projects with regard to quality, time and cost. Coordination of the activities of the development and test teams to achieve common goals.

Working on 2 weeks Sprint Development AGILE life cycles, Incremental approach (e.g. user stories), Continuous Integration, automated builds, deployment and delivery.

JIRA Agile management tool used to manage user stories, requirement review and track review/approval workflow.

Log defects and track to closure and pull reports for management presentation along with matrix.

Follow up with team on pending issue and update, track progress of action items in TFS.

Synch up HP ALM and TFS defects status and generate a report for PMO office to give high level visibility on requirements, defects, defect fix and test progress on all items.

Generate project performance profiling statistics and fix the issues to meet the project nonfunctional requirements. Plan, schedule, and track & monitor the tasks progress. Identify the project risks & issues, dependencies. Report the project status information regularly in SMR, PMR meetings. Forecast of various risks and appropriate mitigation plans to ensure that the projects get completed on time and within the quality and cost parameters. Plan for continuous improvement and establish best practices.

Provide day to day management, monitoring, and control of all project deliverables/ resources for assigned functional area

Communicate to project sponsors and other stakeholders

Provide 4 Up status reporting and delivery metrics defined by Program Manager

Coaches and counsels team members (including contractors) to accomplish project milestones, meet established schedules, resolve technical and operational issues, accomplish project goals and produce quality results

Manages the successful initiation, execution and completion of project solutions

Interacts with the following individuals:

-Client – to ensure project delivery

-Program Managers - to align the project with delivery objectives

-Project team members – to provide project direction and oversight of execution

-Senior Application Technical leadership – to ensure technical excellence and innovation and for support of the application SME team

Manages integrations required for delivery

Manage scope and execute change control process as required, may delegate to project manager

Identify, manage and escalate risks/issues as appropriate. Ensure project deliverables are met

Generic Solutions Inc

Vendor/Client: Accenture

State Farm Insurance, Bloomington, IL Oct 2015 – Jul 2016

Program/Technical Manager Consultant- IT Applications

Projects Description: Managing Communication Center Store View and Store Legacy modernization work project. Health Long Term care, Health-Dental, Heath-ICDI, Health-Long LTC new business and FIRE CA/FL rate change. The projects are managed for f development / Production support, and Enhancements. Also worked State Farm ICP program for DC-1/2 and DC

Involve multiple projects, such as requirements, design, and testing and liaison with other groups, such as release team, change management team, other programs, services areas, and stakeholders.

Working on 2 weeks Sprint Development AGILE life cycles, Incremental approach (e.g. user stories), KANBAN, Customer focused, Continuous Integration, automated builds, deployment and delivery.

Responsible for an implementation and adapting various Project Management process, such as Risk Management, Issue Management, Dependency Management and Change Control, Solution Development Methodology (SDM), Stakeholder Management, Communications, Research Tax Credit, Lessons Learned/Excellence in Operations Management (EOM) and Program Closing.

Define and initiate projects, and manages in accordance with agreed schedule, cost, service levels and client commitments, while working to ensure the ultimate success and acceptance of the services provided.

Preliminary Scoping by Meeting stakeholders – Management Team, Customer and other business teams.

Build credibility, establish rapport, and

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