Heidi Erickson

***** **** ****

Apple Valley, California

***- ***-****

ad2ni1@r.postjobfree.com

Summary

I hope to obtain a career, bringing with it the Knowledge & Business Ethic I have been granted working & being part owner of a Commercial Business; My passion would be dealing with Customers of all walks of life. I enjoy setting up New Accounts and linking Businesses with solid Accounts to reach goals.

Education

SNHU

AA

Graduated September 2019

Employment History

Option One Solar

Phone specialist

2020 01-03 til Covid

Homeschool Advisor

Platform learning & online coaches

2020- continued learning

JDC TRUCKING

OFFICE MANAGER/VP

January 2008 – Present

EMPLOYED AND FAMILY OWNED:• Ability to take on new clients and employees by placing ads and networking.• Following guidelines when it comes to Employee/Employer Rights.• Directing a group of employees to better understand their responsibilities as drivers• Maintaining an organized atmosphere and solid work ethic• Research new Accounts and Legalities of a Small Business• Process forms and paperwork on time• Accounts/billing• Payroll• Year End Processing

AllState

Temp- Insurance Claims Rep

April 2018 – July 2018

• Call Creditors• Obtain payoffs• Handle Past & prior owner inquiries• Navigate Copart & Co. Websites• Collect payments• Research Accounts• Locate & receive Title• Mailroom operations

POA Canyon Lake

Temp

August 2018 – October 2018

• Call homeowner collect fees• Search Accounts for outstanding balances• Adjust & Credit Accounts• Collection Process• Small Claims• Skip trace to track homeowners with high balances• Utilize knowledge of data bases such as Data Tree, Quest, Lexus Nexus• Demographics• Customer Inquiries

SWANSON HEALTH PRODUCTS

Customer Specialist

December 2003 – November 2006

• Take order online or by phone customers• Product research• Up-sell items for commissions• Providing excellent customer service to the clients• Track order• UPS and Fedex account setup• Meet daily and monthly quotas• Gain new customers and solid relationships with them.

Professional Skills

OFFICE MANAGER: Expert

PAYROLL: Expert

Drivers: Expert

NEW ACCOUNTS: Expert

BILLING: Expert

NETWORKING: Expert

Customer service: Advanced

Call Center Sales: Advanced

Accounting: Some

Csr: Advanced

Word: Advanced

Customer care: Advanced

Microsoft word: Advanced

Microsoft office: Advanced

Management: Advanced

Languages

English: Main language

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