Project Management Healthcare Technology

Scott J. Dunn

Mansfield, Massachusetts *****

*******@*****.*** 617-***-****

Healthcare Technology Management Professional

Exceptional leadership combining technical expertise with precise orchestration of organizational initiatives

Innovative healthcare technology management professional with over 20 years of experience managing 100+ IT projects ranging from highly visible accelerated COVID-19 vaccine clinical trials to organization wide software portfolio transitions. Expertise in market research, strategic planning, vendor relations, and program management. Proven track record of management acumen to deliver projects on-time and within budget.

Technical proficiencies

Healthcare Focused Software: Meditech (all versions), Medhost, Cloverleaf, Dragon Voice Recognition, Zynx, Micromedex, CareNotes, TGX Central Supply Management System, Trackcore Implant Tracking Management System, TeleTracking, Midas, TrialMax, TrialManager

Project & Organizational Management Tools: Microsoft Office Suite, Footprints, Remedy, Workfront, Salesforce, JIRA, ADP, NetSuite, PeopleHub, Confluence, Slack, DocuSign, Dayforce, Google Apps Suite, SharePoint, Monday.com, WordPress,

Business System Solution: Dialpad, Enerflo, Paylocity, Lucid, Get The Referral, Go High Level, Zoho

Market Intelligence: CB Insights platform

Career Summary

Summit Energy, Mansfield, Massachusetts

Developed information technology standard practices across the organization and managed high-impact technology projects, supporting a 10x growth initiative.

SENIOR BUSINESS ANALYST/PROJECT MANAGER (2023 to Present)

Spearheaded the introduction of standard project management policies and procedures, leading initiatives such as the upgrade of the sales enablement system and implementation of a unified communication system. Advised leadership on optimizing the current technology landscape and evaluated replacement technologies aligned with strategic goals.

Managed the upgrade of the sales enablement system from vetting changes to post go-live support to enable sales growth efforts.

Led end-to-end implementation of a new unified communication system, from existing workflow analysis to successful go-live support.

Mentored junior analysts in applying appropriate project management methodologies.

Currently leading the creation of a data warehouse, involving vendor selection and implementation of chosen solutions.

CB Insights, New York, New York

Lead market research analyst delivering perspective on the future trends within the global healthcare technology ecosystem

LEAD HEALTHCARE ANALYST (2022 to 2023)

Analyzed healthcare technology start-up markets and associated investment landscapes to deliver data-driven, easily digestible reports related to healthcare trends and market outlooks. Portfolio of writing ranged from market investment landscapes and market analysis reports, to quarterly state of digital health reports. Led webinar series presenting to an average of 500-600 people on a wide range of healthcare topics.

Produced research and analysis for Fortune 500 companies and major health systems on topics ranging from home healthcare and telehealth to chronic disease management.

Oversaw the quarterly global State of Digital Health report and led a webinar on digital health trends with over 1,500 registrants.

Contributed to the Healthcare Insights newsletter which reaches over 121K subscribers.

Mentored junior analysts on research methodologies and client presentations.

Signant Health, Boston, Massachusetts

Manager of global project management team responsible for eCOA software implementation in support of biotechnology/pharmaceutical clients.

PROGRAM MANAGER (2019 to 2022)

Provided supervisory management of assigned project management team consisting of project managers and project support staff. Accountable for oversight to ensure successful delivery of projects by the assigned project team members to ensure key milestones were met, whilst adhering to Good Clinical Practice (GCP) and regulatory compliance. Consistently lauded by clients for risk and issue mitigation to ensure projects remained on track and timelines to implement are met or reduced. Collaborated with other leadership team members to ensure client requirements were met and adhering to best practices.

Responsible for scoping of business development opportunities and participated in bid defenses in support of the commercial team to ensure a realistic and sound approach to implementation.

Client governance efforts led to over $2 million of repeat business being awarded to Signant Health.

Spearheaded implementation of highly visible COVID-19 study with accelerated timelines and deliverables. Efforts led to additional studies being awarded.

Oversight to project managers and project support staff to ensure deliverables were met to align with client timelines as well as mitigate risk and address escalated items as necessary.

Decision maker on hiring of new team members as well as mentoring and promoting current team members.

Steward Healthcare, Dedham, Massachusetts

Manager of applications team tasked with transitioning hospital acquisitions from existing information systems to Steward’s enterprise suite of software applications.

APPLICATIONS MANAGER (2017 to 2019)

Managed team of application analysts focused on converting 18 hospitals from existing information systems to applications within the Steward portfolio. Led transition teams through all implementation phases at each of the facilities – contract and budget management, current state workflow analysis, application systems design and build, application testing, end user training, data migration, as well as production system changeover and ongoing support. Accountable for day to day management of the team from scheduling to payroll.

Led implementation strategy to ensure all facilities are operational on new applications within the designated timeframe.

Responsible for day-to-day activities on all assigned projects related to the transition of the administrative, clinical and financial information systems.

Coordinated resources and ongoing activities throughout each project phase to ensure each phase remained on track and within scope.

Mentored and provided ongoing guidance to project team on standard implementation methodologies, risk mitigation, and issue resolution.

Successfully transitioned 8 hospitals previously from their legacy applications to the Steward application portfolio over a 10 month period.

Berkeley Research Group, Hunt Valley, Maryland

On-boarded to deliver high-level expertise in partnering with elite client companies to target improvements in electronic health record systems strategy development and launch.

SENIOR MANAGING CONSULTANT (2014 to 2017)

Conceptualized and executed EHR systems project management and selection strategies for internal client group. Counseled client leadership in support of systems’ functional and technical implementation processes. Served as Process Lead for engagements across all project and program management areas. Developed and implemented solutions for change management, business requirements, and training events (onsite and virtual). Served as key client interface during comprehensive consulting engagements.

Spearheaded lasting growth for client companies to maintain pace with market challenges and attain all corporate benchmark standards.

Grew client business acquisition by providing service delivery excellence throughout all project phases and designing comprehensive solutions to enhance software utilization and improve user experience.

Increased Clinical Document Improvement staff productivity and compliance by aligning paper-based query processes with an electronic based system across multiple healthcare systems.

Acted as SME for redesigning physician documentation software to integrate changes for improved provider workflow.

Stamford Hospital, Stamford, Connecticut

Selected to leverage systems expertise to lead functional and technical implementation support for enterprise-wide applications providing clinical, administrative, and financial solutions.

CLINICAL SYSTEMS ANALYST (2007 to 2014)

Utilized strong combination of technology and clinical expertise to lead implementation of and continued user-focused support for systems integration among medical, nursing, ancillary, and administrative staff. Provided key project management and user support for Meditech’s Client/Service applications; facilitated workshops and trainings while identifying requirements, presenting technology solutions, and assisting in implementation of processes that streamlined programs, processes, and procedures.

As principle technical resource and project manager, provided notable support for highly visible software implementations for Emergency Department and Surgical Services, such as CPOE, eMAR, physician documentation with Dragon voice recognition software, and ePrescribing.

Acknowledged as a Meditech expert with a keen focus on day-to-day support and its integration and enhancement of internal initiatives.

Offered unique and refined expertise, combining hands-on IT knowledge with extensive grounding in clinical management concepts and processes.

Utilized robust awareness of IT implementation, testing, data management, system upgrades, and security measures to support users in complex change management processes.

Adeptly supported clients in documentation processes and resolving process and performance gaps through identifying and managing risks, issues, and roadblocks.

Education & Credentials

Bachelor of Arts Boston College Chestnut Hill, Massachusetts

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