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Customer Relations Team Leader

Location:
Columbus, MS, 39701
Posted:
January 10, 2024

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Resume:

Andrea S. Cunningham

ad2nhn@r.postjobfree.com

662-***-****

SUMMARY OF QUALIFICATIONS

Experienced Accountant/Financial Advisor with 27 years of Federal Government experience in working in a competitive and challenging environment. Possess a comprehensive background in strategic planning, risk management and critical thinking derived of preparing balance sheets, profit and loss statements and other financial reports efficiently. Well versed in the knowledge and application of financial obligations within the business and oversee records to ensure adherence. Duties to also include analyzing trends, costs, revenues, financial commitments and obligations incurred to predict future revenues and expenses. Effective oral and written communication skills and solves moderate to complex problems with a high degree of accuracy. Possesses good judgment in all situations while remaining professional at all times. Applies guidelines and procedures to make sound decisions from management to customer relations. Career is supported by 27 years of outstanding governmental payroll specialist according to Inspector General, 96% metric rating for Government outstanding orders listings, Team leader with Contractor’s service Records Management, Bachelor’s Degrees in both Accounting and Business Administration and Owner of Tax Etc that specializes in not just income taxes but also Accounting services and business consultation. I would like to further explain my skills to enhance the quality and increase the positive flow of business profit to your organization. PROFESSIONAL EXPERIENCE

TAX ETC. LLC. 2019-PRESENT

(OWNER/OPERATOR)

Provided excellent tax and accounting services as well as in depth business consultation to various local businesses, individuals and the local business community.

• Gathered appropriate materials regarding yearly tax tables, instructions and forms to accurately calculate taxes for clients

• Worked closely with clients to obtain personal information regarding potential deductions, educational grants or allowances

• Informed clients of important paperwork and documentation needed to complete tax forms accurately

• Met with clients and address their questions and concerns regarding tax forms and paperwork

• Reviewed financial statements, expenses and previous tax returns to identify the best strategy for completing future returns

• Organized and prepared income tax forms for businesses and individuals in preparation for yearly filing CONTRACTOR- ROBERT HALF NOVEMBER 2020- JANUARY 2021

(LEADER:RECORDS AND DATA MANAGEMENT)

Developed and managed the company’s records department and information management programs. Served as the Team leader for the site

• Scanned and organized records for the USDA

• Overseen the storage, backup, maintenance, reproduction, protection and disposition of all records

• Evaluated and recommended media formats and storage requirements to be used for records/information

• Ensured that processes and policies that comply with all regulatory requirements for record retention were followed

• Leadership / Team Building • Supervisory Skills • Training / Development

• Accounting Skills

• Company/Business

Communications

• Budget Coaching

• Regulatory Compliance

• Records Management

• Customer Relations

ANDREA S. CUNNINGHAM PAGE TWO

SITEL MAY 2019- NOVEMBER 2020

(INSURANCE AGENT)

Served as an Insurance Agent while providing customer service, customer relations and displaying general insurance knowledge. Analyzed potential client requirements and prepared comprehensive plans that meet individual insurance needs and financial goals.

• Applied organization and time management skills when coordinating and responding to inbound telephone and email inquiries

• Consistently met and exceeded agency goals while maintaining an 88% client satisfaction rate

• Researched and stayed abreast of current insurance regulations to proactively inform clients of policy and fee updates

• Pioneered systematic approach to customizing annual reports detailing clients' policies and fees to determine how they could achieve the most value for their dollar

• Maintained an accurate account of client information and enrolled policies in database DEPARTMENT OF THE AIR FORCE NOVEMBER 2004- JANUARY 2019

(TRANSPORTATION ASSISTANT/COUNSELOR)

Served as a Transportation Assistant/ Counselor while providing information and advice to military and civilian personnel regarding their entitlements for shipment and storage of personal property (e.g., household goods, unaccompanied baggage, privately owned vehicles and special items such as mobile homes and boats).

• Prepares and processes various applications for transportation or storage of a wide range of personal property and privately owned vehicles.

• Determined, advised, and consulted with service members on personal needs in light of entitlements based on rank, years of service, and type and amount of property to be moved.

• Planned and processed DITY moves for payment through local finance. DEPARTMENT OF THE AIR FORCE OCTOBER 1991- AUGUST 1994; APRIL 2003- NOVEMBER 2004

(ACCOUNTING TECHNICIAN)

Served as an Accounting Technician daily duties comprised of examining and analyzing accounting data for governmental and commercial transactions. Also provided customer service in support of the functions and mission of ICE.

• Analyzed obligations and contractual information ensuring transactions are accurate and appropriate.

• Determined if obligations and contractual information are in compliance with specified guidance provided by US Treasury, the Department of Homeland Security and Immigration and Customs Enforcement.

• Obligated all travel orders and balanced 616’s for base organizations, operations and maintenance.

• Certified and committed documents through the Integrated Accounts Payable System.

• Maintained the general ledger accounts for the accounts payable segment of the Air Force Stock Fund. EDUCATION

• Bachelor of Science: Accounting (Mississippi University for Women) Columbus, MS

• Bachelor of Science: Business Administration (Alcorn State University) Lorman, MS



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