Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Have a certification in Epic Ambulatory and Epic Nurse Triage. Have a proficiency in Epic Stork and currently working on my certification in Epic Stork, Epic Smartforms and Epic Kaleidoscope modules.

Skills

Customer service, Computer literacy, Communication skills, Time management, Documentation review,

Microsoft

Excel, Microsoft word, Leadership, Teamwork, Onboarding, Meeting Facilitation, Healthcare Management, Epic, Nursing

Experience, Leadership Experience, Implementation, Electronic Health Records

Customer Service Support

Analytical and Methodical

System Performance Assessments

Troubleshooting Network Issues

Interpersonal Skills

Organizational Skills

Help Desk Support

Documentation Development

Customer Service

Collaborative Team Player

Tracking and Documentation

Defect Analysis and Resolution

Attention to Detail

Teamwork and Collaboration

Microsoft Windows and Office

Multitasking and Prioritization

Software Evaluation

Resolving Problems and Incidents

Issue and Resolution Tracking

Verbal and Written Communication

Training Materials Development

Friendly and Patient

System Configuration

Customer Communication and Empathy

Employee Computer Support

Report Preparation

System Maintenance

Conflict Resolution

User Training

Project Coordination

Highly Professional

Active Listening

Time Management

Creative Issue Resolution

Problem-Solving

Customer Needs Assessment

Problem Solving

Positive and Upbeat

Incoming Call Management

Online Chat Support

User Support

Incident Management

Application Support

System Optimization

Software Upgrades

Experience

06/2022 - Current

Epic Ambulatory Consultant, Medix, Pikeville, Kentucky

Assessed company operations for compliance with safety standards.

Assisted in developing and implementing different workflows and communication processes.

Determined consumer needs to provide products and services appealing to larger market.

Implemented strategies to take advantage of new opportunities.

Identified risks and assessed potential impact, consulting with clients to prepare mitigation plan.

Analyzed key performance indicators to identify effective strategies.

Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.

Identified needs of customers promptly and efficiently.

Collaborated with stakeholders to contribute recommendations and deliver client objectives.

Mentored associate consultants to encourage enthusiasm toward tasks and responsibilities.

Created plans to propose solutions to problems related to efficiency, costs or profits.

Collaborated with stakeholders to gain complete understanding of project goals and objectives.

Provided consultation and training support to clients regarding Epic operation.

Leveraged proven workflow and technology systems to produce effective strategies for clients.

Applied techniques to analyze requirements, system capabilities and workflows.

Evaluated needs of departments and delegated tasks to optimize overall production.

Organized client meetings to provide project updates.

Mitigated project conflicts by proactively seeking acceptable outcomes acceptable to stakeholders.

Displayed strong telephone etiquette, effectively handling difficult calls.

Analyzed complex problems associated with current ambulatory clinical operations then recommended innovative solutions leveraging available technologies.

Reviewed, analyzed and evaluated systems to maintain project efficiency.

Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.

Evaluated software or hardware to recommend improvements or upgrades.

Reviewed and built NOVA notes for Epic upgrades.

Built and implemented Hyperdrive.

10/2015 - 06/2022

Epic Ambulatory Analyst, CHRISTUS Health, Texas

Built nurse triage and implemented workflows for nurses at third-party call center and trained nurses and managers to use the tool.

Built call hub for calls routed to the third-party call center not sent to nurses and trained users how to use the tool.

My responsibilities include building refill protocols, working with stakeholders and users to optimize their clinical tools, support, upgrades and assisted in implementing Epic to many Christus and Community Connect clients

My specific duties are as follows:

Work with stakeholders and other Epic teams to build, train and implement an osteoporosis clinic

This included creating a department profile, preference lists for medication and procedure orders, updating the workflow engine rule, creating a navigator and linking all of it together

Worked with the Cadence team to train end users on how to use the front desk and clinical tools and supported the go-live

Work with ambulatory governance to create and build a refill protocol BPA with criteria to pass or fail based on recent labs and visits

Built LWS records for workstations and LOM records and mapped them to print from Epic

Performed several technical dress rehearsals where I check all clinical workstations for the ability to log in to Epic and print

Work with the radiant team to implement silent scheduling within Stork by updating the prenatal navigators, adding the ultrasounds section and customizing it for our users

Built flowsheets, department profiles, EAP records, Immunization records, updated SER records, smartforms

Troubleshoot all ambulatory issues and work with other teams find a solution.

Tested, maintained and monitored computer programs and systems.

Trained staff and users to work with computer systems and programs.

Consulted with management to reach agreement on system principles.

Troubleshot program and system malfunctions to restore normal functioning.

Developed and managed project plans while providing status updates to management.

Expanded or modified system to serve new purposes or improve workflow.

Conferred with clients regarding information processing or computation needs.

Assisted staff and users with computer malfunctions and program problems.

Maintained quality-focused performance benchmarks and schedules when directing project teams.

Reviewed and built NOVA notes for Epic upgrades.

09/2006 - 10/2015

Clinic Lead, Licensed Vocational Nursing, TX

Administered injections and oral meds as ordered

Answered telephone calls from patients

Was an Epic superuser

Lead my nursing team by onboarding them, signing off on clinicals and assisting them with any issues they were having with the EHR

Helped in the hiring and discipline processes of my team

Audited nursing documentation monthly

Attended lead nurse meetings and brought new information to my team

Scheduled patients for visits

Refilled medications and placed orders as per protocol.

Education and Training

05/2021

Bachelor of Applied Technology, Health Administration

Tyler Junior College, Tyler, TX

08/2006

Certificate of LYN, Nursing

Tyler Junior College, Tyler, TX

Gayla Parker

903-***-**** • ad2nhf@r.postjobfree.com • Troup, TX 75789 • WWW: Bold Profile

Contact this candidate