Gina Delacruz

McKinney, TX *****

ad2nh5@r.postjobfree.com

+1-469-***-****

Seeking a remote work from home sales,customer service, billing customer retention, or quality assurance credit card merchant processing management resource position in a professional leading organization that can utilize my skills and inspire growth while contributing to the overall success of the company.

Professional Summary

Project Management Professional with career track of leading the coordination planning and execution of diverse projects across multiple verticals. Noted experiences in supporting all project tasks by working closely with teams and resources to ensure successful on-time completion. Bilingual,Dynamic and driven with a solid reputation in client development, product promotion and creative sales strategies.

specialize in complex billing issues

Consistent record of succeeding sales goals. Excellent interpersonal, communication and relationship building skills.

Authorized to work in the US for any employer

Work Experience

Leasing Consultant

RealPage Inc - Richardson, TX

March 2020 to August 2023

Bilingual multifamily Leasing agent

• Maintains a detailed knowledge of the property, amenities and community.

• Provides a daily inspection of show apartments and model appearance.

• Greet (phone) and assist prospects in a professional and friendly manner provides great customer service

• Conducts property tours and showcases available units to potential residents.

• Ensure all necessary paperwork is completed accurately and assists with all leasing paperwork. (credit check, rental history, etc.)

• Assist in monitoring renewals - distribute and follow-up on renewal notices.

• Participate in outreach marketing activities to obtain traffic.

• Maintains an acceptable closing ratio to obtain optimum occupancy.

• Collects and secures rental payments.

• Inputs daily traffic information.

• Address resident inquiries, concerns and maintenance requests promptly and professionally.

• Coordinate with maintenance team to ensure timely resolution of maintenance issues.

• Maintain accurate records of information pertaining to current and prospective tenants.

• Maintains working knowledge of Fair Housing laws, rules and regulations concerning apartment leasing and management.

• Display excellent customer service at all times. Account Executive

Velocity - Plano, TX

April 2018 to February 2020

• Responsible for managing several teams nation wide development recruiting,hiring, attendance,training,managing,motivating and monitoring sales leads

• Canvas out, self prospect, lead generation Identify client needs and customize a package that will exceed there expectation

• Negotiate processing rates and fees

• Collect sensitive information for credit card processing and application approval

• Resolve client issues, concerns over current process. Call Center Marketing Manager

North American Processing Solutions - Dallas, TX

May 2014 to March 2018

• Oversees telemarketing call center, responsible for directing agents workflow and workload.

• Process weekly sales leads reports for submission to upper management

• Ensure that all employees follow the company’s best practices for call center management and operations

• Conduct periodic surveys of customers and potential customers to ensure quality control

• Responsible for hiring training and implementing agendas reports and mentoring agents to meet high quality lead production

Executive Administrative Sales Manager

EY World Wide Technology - Addison, TX

January 2011 to April 2013

• Researching the market, building relationships with corporate CEO Vice president or business owners

• Answering to client questions, Closing sales,negotiating contracts and attending events and webinars

• Delivered between 40%60% revenue and margin growth annually

• Significantly enhanced accounting and office operations efficiency,productivity and quality through strategic automation of accounting processes and databases Education

GED

Edinburg North High School - Edinburg, TX

Skills

• Inside Sales

• Sales Management

• Outside Sales

• Fair Housing Regulations

• customer service/ client retention

• Account Management

Languages

• Bilingual English /Spanish - Fluent

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