Dorathy M Louria-Partin

***** ****** ****

Taylor, MI 48180

734-***-****

ad2nh4@r.postjobfree.com

Objective:

To work in a position of a dispatcher in transportation and/or customer service for a well established company in the Wayne county area. To be able to grow within the company as well.

Education:

Michigan Institute of Aviation and

Technology/ MIAT 11/09-06/10

Transportation Dispatch Specialist

SUMMARY OF QUALIFICATIONS:

FAA Dispatchers License

Terminal, customer service, human resource, financial management skills.

Hazmat Training in shipping and receiving.

Familiar with Meteorological needs of Aviation, FAR’s Part 121, 91, and Navigation.

Daily reporting, record keeping, data updating.

Excellent organizational and communication skills.

Relate well with personnel, management and clientele at all levels.

Ability to promote teamwork for efficient operations of a company.

Formulate cost saving procedures to assure effective use of manpower.

All aspects of customer service.

All aspects of Dispatch

PROFESSIONAL EXPERIENCE:

Shift Lead 10/21-Present

Qdoba Mexican Eats/Training Store

Running and maintaining shift and employees at all times

Counting, balancing safe, opening/shift change and setting up deposits for bank

Imputing correct amounts into computer system

Maintaining cash and change for safe/daily operations

Counting daily product and preparing production list for each day

Food prep, following recipes provided by corporate to serve customers

Running scripts/POS computer and checking labor

Assigning daily tasks to employees and completing all checklists

Help train new to the company employees/general managers from several states

Pool Attendant Supervisor 06/20-09/23

Dupage Green Condominiums

Maintain inground pool of 24k gallons

Maintain Chemicals and test for state records

Vacuum, skim, deck scrub pool area

Fill out State chemical report for operating resident only pool

Schedule and oversee employees

Enforce all rules that are posted

Diffuse any non compliant residents using the pool

Follow up and report any problems to office

Keep detailed notes and timelines of all situations/incidents that occur

Maintain accurate counts of the residents using the pool at all times

Caretaker 02/15-05/23

Family Relatives

Assisting with daily living needs, doctor appointments, theapries, and pharmacy needs

Following Dietary guidelines as needed per individual

Following up on medical needs as illness progressed

Preparing medications weekly to be given daily

Setting up Power of Attorney

Providing comfort and care during unknown situations

Being a liaison between family members and hostel environments/staying calm and level headed

Making hard decisions to give the most comfort and following last wishes

Aiding with transitional care into Hospice

Dispatcher 11/14-03/15

Evans Distribution

Act as a dispatcher for Evans, set up pick up and deliveries, update computer, route drivers, customer service, troubleshoot.

Inputting loads into Sylectus program.

Serve as the first point of contact for service between customer, agents, dispatch, drivers, and routers, track and trace shipments via telephone, email and internet.

Help drivers at the drop off window, assist with daily operations

Find coverage for hard to cover shipments and specialized loads.

Crew Scheduling/Customs 06/13-06/14

Kalitta Air LLC, Ypsilanti, MI

Crewing out pilots all over the world for 747-200, 747-400, assigning statuses based on operational needs via contract and 121 FAR regulations.

Entering and updating all info into the APIS program to exit and enter the USA for customs.

Generating GEN DEC’s for entries and exits out of various countries around the world.

Effective communication with worldwide hotels for transportation of crew members arriving and leaving hotels.

Sending out crew lists to various locations.

Keeping all crew members legal to fly according to FAR 121.

Proper communication through phone

calls and emails with crews, flight followers, travel department, permit department and management.

Operations Agent/Dispatcher 09/12-06/13

Active Aero Group, Belleville, MI

Act as a dispatcher for AAMC, set up pick up and deliveries, update computer, route drivers, customer service, troubleshoot.

Inputting loads into the Sylectus program.

Serve as first point of contact for service between customer, agents, dispatch, drivers, and routers, track and

trace shipments via telephone, email and internet.

Bid on PTM board and email customers to win loads/trips and create revenue by truck or air freight.

Find coverage for hard to cover shipments and specialized loads.

Flight Follower/Operations Analyst 06/10-12/12

National Airlines, Ypsilanti, MI

Prepare Flight Plans, review weather for all airports involved, review notams, review/request permit info for trips and future trips. Print out, fax or email all needed info for flights for the crew to have when they arrive at the aircraft.

Release 747-400, 757-200, DC-8, Gulf stream aircrafts for flights/missions under the authority of the Director of Operations according to FAR 121.

Send out MVT messages for company and customers. Prepare future flight plans and prepare proper routes through heavy traffic areas in Europe etc…

Submit monthly landing reports to airports and accounting. Run complete flight time/pay load analysis for sales quotes.

Update aircraft Jepp charts. Update aircraft laptops with Jepp and manual updates. Updating and maintaining airport suitability info.

Answer phone calls, questions and concerns about flights, delays, problems and troubleshooting situations. Work with our other offices to arrange freight and payloads throughout the world.

Customer Service/Tracking and Tracing 02/08-03/09

Action Freight services, Taylor, MI

Act as dispatcher, set up/pick up and deliveries, update computer, route drivers, customer service, troubleshoot.

Serve as first point of contact for service between customer, agents, dispatch, drivers, and routers, track and trace shipments via telephone, email

and internet. Interact with other terminals regarding problem solving.

Assist in locating and setting up new delivery agents to improve service. In charge of reviewing, researching and filing claims for service failures and lost shipments.

Figure Skating Instructor/Admin Assistant 09/01-09/08

Taylor Sports Plex, Taylor, MI

Teaching fundamentals of figure skating and preparing lesson plans for each LTS session.

Ensuring exceptional instruction for

every student equally.

Assisting in organizing and planning final show for audience.

Supervising/running school field trips at the Taylor Sports Plex.

Phone etiquette when receiving & returning phone calls. Providing all info about programs when needed.

Entering numbers into spreadsheets and updating, working with Microsoft Word, Excel, and Access programs.

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