Customer Service Medical Billing

JOKESHA THOMAS

*** **** ***** ******, ** ***** 318-***-**** *************@*****.***

PROFESSIONAL PROFILE

Well-rounded professional with healthcare industry and customer service experience. Able to provide timely, complete, and accurate data, maintain operations by following policies and procedures, and support administrative functions in conjunction with healthcare team.

Customer service skills necessary to communicate effectively with patients and healthcare providers.

Effective problem solver, able to assess situations and identify solutions.

Knowledge of confidentiality guidelines outlined in the Health Insurance Portability and Accountability Act (HIPAA).

American Heart Association – Certified in CPR and First Aid.

Communication Platforms – MS Teams.

Microsoft Office Applications – Word, Excel, and PowerPoint Type 45 WPM.

KEY QUALIFICATIONS

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs

Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers

Electronic Health Records (EHR) Electronic Medical Records (EMR)

Managed Care (HMO PPO POS) Workers Compensation Insurance Verification Insurance Claim Processing

CMS 1500 CMS 1450 (UB-04) Front Office Operations Medical Office Procedures Scheduling Medical Terminology

Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM HCPCS CPT)

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Medical Billing and Coding, 2022

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

WORK EXPERIENCE

Cognitive Development Center – Monroe, LA 05/2018 – Present

Resident Care Provider

Maintain a safe, secure, and healthy environment, schedule appointments for patients, and train new hires.

Pass medications and assist with activities of daily living – personal hygiene, mobility, and feeding.

Handle light housekeeping duties, prepare meals, and run errands.

Document patient condition and activities and any changes to patient care plan.

Ensure confidentiality and privacy standards of protected health information.

GB Cooley Hospital – Monroe, LA 06/2013 – 05/2018

Resident Care Provider

Provided in-home personal care services based on established care plans and trained new hires.

Took vital signs and assisted with activities of daily living – mobility, personal hygiene, and feeding.

Kept household clean and organized, ran errands, and prepared and served meals.

Used MS Word to document services provided, patient condition, and changes in patient behavior.

Respected patient’s privacy and maintained confidentiality.

Lowes Retail Store – Monroe, LA 05/2008 – 05/2013

Front Cashier / Customer Service Associate

Served as direct point of contact and delivered excellent customer service with a positive attitude.

Trained new team members, sold and upsold products, and loaded trucks.

Operated cash register, scanned merchandise, accepted payments, ensured accuracy of cash drawer, stocked shelves, and kept work area clean and organized.

Worked as part of a team and interacted with diverse customers and staff members.

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