ANDRE R. KAYISABE

**** * ****** ****

Salt Lake City, UT 84116

TEL 801-***-****

ad2ngu@r.postjobfree.com

RESUME

CAREER SUMMARY

- Four years as a case worker.

- Six years in customer service.

- Five years as a high school/ adult teacher.

SKILLS AND EXPERTISE

- Case management

- Translation/ Interpreter

- Analytical and organizational skills.

- Microsoft Word and PowerPoint Effective Communication Customer Retention Team

work

- Typing and Data Entry Customer Service

School curriculum Design Teaching skills

WORK EXPERIENCE

Refugee Caseworker, International Rescue Committee, Salt Lake City, UT

- Provide services to refugees in order to help them achieve elf-reliance in one year.

- Conduct intakes with refuges to assess strengths and weaknesses that will help them achieve

long-term and short-term goals.

Lead Case Manager, the Asian Association of Utah, Salt Lake City, UT

Duties:

- Maintain current knowledge of, and provide employment, and support services to qualifying

refugee clients in accordance with contract, organization and accreditation standards.

- Secure housing in accordance with contact, organization and accreditation standards.

- Assess employability for refugee, asylees, and victims of trafficking and teach clients basic

employment skills, and assign them to the appropriate refugee services program.

- Maintain ongoing contact and communication with employers; document activity related to

suitability of clients, attendance, performance and evaluation; assist in providing job coaching

as needed; develop and implement ongoing recruitment strategies for new clients.

- Conduct job market analysis, facilitate presentations within the community, review and

maintain data base of available employers and positions to be matched with refugees.

- Maintain relevant reports and statistics related to client activities and program services.

- Collaborate with representatives and attend meetings of local organizations, committees, and

other providers related to employment, training and housing.

- Participate in performance related goal setting and achievement to meet personal and

organizational objectives and goals.

Bilingual Customer Service Representative, Teleperformance Sandy, UT

- Handle and carefully respond to all customer inquiries

- Drive brand loyalty through expertise in AEO products and programs

- Be open and attentive to all customers' individual style

- Provide efficient, friendly, and knowledgeable service through active listening

- Work with confidential customer information and treat it sensitively

- Follow up to customer inquiries by taking specific action in a timely manner

- Aim to resolve issues on the first call by being proactive

- Appropriately communicated with customers via phone, chat, and email

Customer Service Representative, USANA Health Sciences, Salt Lake City, UT

- Worked in a call center to answer incoming calls from distributors. Opened customer

accounts by recording account information.

- Maintained customer records by updating account information.

- Resolved product or service problems by clarifying the customer's complaint; determining

the cause of the problem; selecting and explaining the best solution to solve the problem;

expediting correction or adjustment; following up to ensure resolution.

- Recommended potential products or services to management by collecting customer

Information and analyzing customer needs.

- Prepared product or service reports by collecting and analyzing customer information.

- Contributed to team effort by accomplishing related results as needed.

Instructor (Adult Education), Horizonte Instruction & Training Center, Salt Lake

City, UT

Implemented school curriculum and taught English as a Foreign Language for adult learners.

- Designed and taught ESL classes in accordance with the district and State

requirements.

- Maintained discipline inside and outside the classroom.

- Taught English as a Second Language for communication purpose.

Caseworker, Catholic Community Services, Atlanta, GA (2000-2004)

- Identified and assessed needs for refugees that have been resettled in

Georgia.

- Participated in weekly meetings and trainings.

- Taught ESL and cultural integration to refugees.

- Trained refugees on job interview process and resume building.

- Interpreted for refugees in schools, immigration offices, and at court.

CERTIFICATES AND LICENSES.

- License in French and ESL teaching, Sates of Utah and Georgia.

- Certificate in Language Interpretation and Translation, Atlanta, GA

- Certificate in Simultaneous Translation, IOM Nairobi, Kenya.

- Certificate in Community Leadership, Baltimore, MD

- Certificate in TV Production Techniques, Wales, UK.

EDUCATION AND TRAINING.

. Master of Social Work (MSW), University of Utah, Salt Lake City, 2012.

. Bachelor of Education (B.Ed.), Université Pédagogique Nationale, Kinshasa, Congo DR, 1999.

. Language Teaching License (English and French), States of GA and UT.

LANGUAGES SPOKEN

- English - Swahili - Kirundi

- French - Kinyarwanda - Lingala

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