Human Resources Director
Resume:
TONIA COLLINS, PH.D.
***** ****** **., ********, ** 62001
*************@*****.***
Professional Experience
FAIRVIEW HEIGHTS ANIMAL CLINIC & ANIMAL HOSPITAL OF O’FALLON, (VPP) GP
FAIRVIEW HEIGHTS, IL AND O’FALLON, IL. 2023 – PRESENT
PRACTICE MANAGER
Support team members by providing hands-on assistance wherever needed
Supervise customer service representatives, veterinary assistants, vet technicians, boarding and grooming team members.
Maintainin an environment that is positive and engaging for employees while holding a high standard of care for our patients
Maintain strong working relationships with employees throughout the organization; collaborating and partnering with others to maximize efficiency and idea generation.
Interview and make hiring decisions while promoting diversity, equity and inclusion in the workplace.
Create work schedules - employees work 12-hour shifts, Monday through Saturday Ensure support staff compliance with established performance standards through accurate performance appraisals, coaching/training and corrective actions when necessary
Maintain optimal inventory levels of both medical and non-medical supplies, and approve invoices for the hospital
Create and maintain training, including cross-training
Serve as a resource for clients in regard to concerns or problems regarding customer service, practice policies, non-payment and/or payment options
Investigate the circumstances around bites and other safety incidents to ensure that employees are properly trained and are acting safely.
Partner with the Medical Director to schedule and conduct staff/doctor meetings and staff events.
Assist the Medical Director with the preparation and maintenance of necessary reports, records, policies and procedures as required by the State of Illinois and DEA.
Implement new protocols and policies as needed
Plan and participate in community events
Preparing and interpreting daily labor and financial reports,
Paying vendor and non-vendor suppliers
Monthly reconciliation of bank and AMEX accounts
Preparing monthly and annual budgets
HAWTHORNE ANIMAL HOSPITAL, 24/7 emergency and routine visit hospital
GLEN CARBON, IL 2021 – 2023
HUMAN RESOURCES DIRECTOR
Recruited Veterinarians, Veterinary Technicians, Veterinary Assistants, Call Center Receptionists and Animal Care Team Members in a rapidly expanding business for multi-locations
Facilitated talent planning, development, calibration, and succession planning solutions
Built trust and partnered with employees, managers, and business leaders across the organization by understanding business needs and issues involving people and processes
Handled client complaints and directed to the proper channel when needed
Fear Free patient handling/restraint (goal this year)
Trained and coached new and existing team members
Spreadsheet data collection for the hospital manager
Assisted the business development and recruitment team in recruitment activities
Onboarded and offboarded team members
Strong leadership/mentoring skills
Knowledge in commonly prescribed medications
Trained other Techs/Tech Assistants and helped them to level up their skills
Impromed practice management software knowledge
Knowledge of Excel, Word, and Windows applications
Assisted in creating and implementing new and current protocols
Assisted in various inspections and evaluations with instruction from the hospital manager
Supported, coordinated and facilitated recruiting efforts and new hire onboarding process including creating and maintaining current job descriptions
Developed and rolled out company-wide HR initiatives on policies and programs
Provided HR policy guidance and interpretation
Managed and resolved employee relations through conducting effective, thorough, and objective investigations
Maintained in-depth knowledge of legal requirements to ensure compliance with federal, state, and local regulatory requirements including but not limited to FMLA, ADA, and other state’s requirements
Coached and developed senior business leaders in the areas of professional development, coaching of their team members in addition to other employee issues.
Supported team effectiveness by facilitating and/or designing team workshops, training, meetings, etc.
Coordinated annual performance review process, talent review, and complete market compensation analysis
Responsible for timely performance feedback, skill and management development of all Hospital personnel.
Maintained familiarity and ensure compliance with state and federal regulations, Standard Operating Procedures, and Occupational Safety and Health Administration (OSHA) guidelines.
Assisted hospital manager with minimizing hospital liability through constant risk management review.
Investigated all unsafe situations and situations/complaints.
Worked with practice manager to create and maintain a positive team environment.
Assisted in maintenance of labor goals
Assisted with schedules for administrative staff and technician schedules
Assisted other delegated tasks
LIFE SUCCESS CONSULTANTS, BLOOMINGTON, IL 2008 – 2021
CONSULTANT/COACH
Work with individuals and corporations using one-on-one coaching sessions
Lead corporate training programs, workshops, public seminars and keynote speeches
Ensure that all employment practices are consistently interpreted by all management staff in accordance with federal and state law and human resource policies
Serve as the affirmative action officer, ensuring that recruitment, selection, placement and training opportunities support our goal of achieving and maintaining a diverse workforce
Design assessment tools to analyze performance against goals in collaboration with senior management
Provide an efficient system of obtaining and pre-screening all applicants for employment, and in processing of all employee-related paperwork
Enhance the workplace environment to foster self-reliant, insightful, and committed and engaged employees
Develop and monitor performance management system. Consult with supervisory and management staff regarding performance issues and disciplinary action
Oversee the analysis of termination recommendations and prepare a summary of documentation for the Senior Management Team
Review human resource policies with General Counsel for revision annually or as often as needed based on legal or regulatory conditions impacting human resource policies
Work collaboratively with other staff to ensure that all new employees are oriented to the organization and its policies
Assist supervisors in administration of human resource policies
Work closely with Senior Management Team regarding pay scales, including market analysis of positions, internal equity analysis, and determination of hiring salary in consultation with hiring supervisors
Establish and maintain salary ranges which are market competitive and internally equitable to enhance recruitment and retention of employees
Supervise administration of benefits by Finance Administrator
Work closely with Finance Administrator to negotiate group major medical, life, STD, dental, vision and EAP contracts
Monitor employee satisfaction with benefits
Work in area of Health Equity & Culture to establish goals, strategies and policies for performance-based evaluation system, linked to clear, equitable performance indicators and annual goals
Ensure that all claims for workers' compensation, unemployment insurance and severance pay are handled in compliance with laws, regulations and human resource policies
Prepare background position paper for all challenges to Unemployment and EEOC claims and/or conciliation agreements for General Counsel approval
Consult with General Counsel regarding potential liability, or in the event of action taken by a current or former employee or applicant
Participate as member of the senior management team. Prepare annual human resources strategic plan and budget
STREATOR DEPENDABLE, STREATOR, IL 2007 – 2008
DIRECTOR OF HUMAN RESOURCES
Served as a key member of the Corporate Executive Team; reported directly to the President and CEO and was hired to develop a formal HR department infrastructure across numerous manufacturing locations
Developed and enforced HR policies and programs covering major areas e.g. organizational planning and development, employment, indoctrination, training, staff relations, compensation, benefits, safety/health and employee services
Originated various HR practices and objectives that allowed for delivery of a balanced program across all divisions
HOUSING AUTHORITY FOR THE CITY OF BLOOMINGTON
BLOOMINGTON, IL 2006 – 2007
HUMAN RESOURCES DIRECTOR
Established performance standards, progressive discipline, as well as recruitment guidelines for hourly and salaried hires
Implemented a flexible benefits program and set up a computerized recordkeeping system
Tenaciously negotiated a union contract that fell 10% below authorized amounts
HEARTLAND COMMUNITY COLLEGE, NORMAL, IL 2002 – 2006
ADJUNCT BUSINESS INSTRUCTOR
Leveraged diverse teaching techniques to manage the classroom environment with ease
Led courses as required in the business program, taught students how to locate and utilize research materials
Aligned instruction with course requirements, goals and student learning outcomes
Engaged in campus activities designed to encourage student success and maintenance
Delivered quality instruction and held office hours; accrued high review results from both students and direct supervisor
Communicated honestly, clearly and openly with all stakeholders
Attended faculty seminars and campus in-service trainings
Called on a designated learning management system for use in academic recordkeeping
Provided gradation for the performance of every student in a timely manner, frequently required by the College
Made suggestions to the Program Coordinator regarding curriculum revisions
Prepared information sheets that included stated objectives for each course
Partook in other relevant tasks and attended part-time faculty meetings within the business and social sciences division
WESTMINSTER VILLAGE, BLOOMINGTON, IL 2000 – 2006
HUMAN RESOURCES DIRECTOR
Launched an internal recruitment feature that reduced recruiting expenses by approximately $50K
Attained a 100% win rate in unemployment claims
Conceived, developed and implemented series of HR programs, services and leadership initiatives
Included comprehensive supervisory training; worked closely with managers and department heads to develop effective employee relation and retention programs
Yielded improved morale, new professional growth opportunities and a 50% turnover decrease
Evaluated and revised benefits package; artfully negotiated contracts to cut costs by $20K
Initiated a Safety Committee program that slashed Worker’s Compensation costs by $15K and cut the number of reportable injuries by almost 50% using education and accountability measures
Designed a sound new hire process; attracted top-level candidates and founded best practices for each division
Education & Credentials
Ph.D., Organization & Management-Leadership, Capella University
Master of Business Administration, Regis University
Bachelor of Business Administration, Marycrest College
Associate of Arts, Illinois Valley Community College
Associate of Applied Science, Illinois Valley Community College
Part Time and Volunteer
Worth-Clark Realty/RE/MAX Alliance, Broker, 2019 - Present
PetSmart, Bloomington, Champaign, Peoria, East Peoria, IL – Head Pet Trainer, 2015 – 2020
AKC Evaluator
Alliance of Therapy Dogs, Certified Team, Tester/Observer
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