CHIBUZOR MERCY

NO * Okechuku Street, Ogbatai Woji,

Port Harcourt. Rivers State.

080*-***-****, 090*-***-****

ad2neo@r.postjobfree.com

PERSONAL SUMMARY

A Public Administrator with vast experience in human relations and people management to expand my horizon and make an impact where it matters, Focused and highly dedicated, determined in achieving set goals and personal development goals. A good team player and efficient in carrying out duties under little or no supervision. I am an intellectually curious individual with problem solving skills, a focused, innovative, result oriented, smart working graduate of Public Administrator with demonstrated leadership strengths and proven ability to manage multiple responsibilities in a fast-paced environment with critical deadlines. Displays outstanding ability to plan, coordinate, and implement practices and procedures to bring significant improvements in quality and processes towards the successful attainment of organizational goals. An active team player with excellent interpersonal and communication skills and ability to work with minimal direction and supervision. A hardworking, responsible lady able to work efficiently and effectively in actualizing organisational goals and objective with acquired skills. WORK EXPERIENCE:

CUSTOMER SERVICE OFFICER ECOBANK NIGERIA LIMITED [2019 – 2021] Major duties also include;

• Provide accounting services to customers and keeping them informed.

• Back-up custodian of Vault and ATM.

• Ensure customers are on-boarded on all online platforms.

• Making customer’s requests are being attended to

• Cheque confirmation.

• Other banking transaction.

• Handling customer’s financial transactions.

Answer questions from customers about their account. KEY ACHIEVEMENTS

Improve customer reliance and trust through open and interactive communication.

Improved team efficiency by tutoring and training new employees to the team. UNDERGRADUATE INTERN FINANCE DEPARTMENT

DSV PIPETRONIX NIG LTD, Port Harcourt – [Jan 2017 TO Dec 2017] An oil and gas servicing company that is into pigging and other oil and gas maintenance services

• Used MS Excel to keep records

• Identified faults on the systems and networks, liaised with 3rd party suppliers, handled escalations through to resolution.

• Record keeping of payments on projects and receipts for payments to vendors and clients

• Tax filing

KEY ACHIEVEMENTS

Set up and maintain an accurate filling structure for the firm.

Improved firms’ efficiency by reducing lag time in looking for files by incorporating a filling structure for the firm.

Improved client firm relationships by maintaining a cordial and interactive relationship with the client.

EDUCATIONAL QUALIFICATION:

• 2023 IGNATIUS AJURU UNIVERSITY: B.SC POLITICAL SCIENCE (IN VIEW)

• 2018 IMO STATE POLYTECHNIC UMUAGWO: HND PUBLIC ADMINISTRATION

• 2016 IMO STATE POLYTECHNIC UMUAGWO: OND CORPORATIVE ECONOMICS & MANAGEMENT

• 2011 KING DAVID COLLEGE, RUMUOKWURUSI. SENIOR SECONDARY SCHOOL CERTIFICATE [SSCE] OTHER QUALIFICATIONS AND CERTIFICATES;

• 2019 CERTIFICATE OF NATIONAL SERVICE (NYSC)

SKILLS /STRENGHTS AND COMPETENCE

• Experience with MS Windows, MS EXCEL, and other Microsoft packages

• Strong presentation skills as well as the ability to build and deliver product demonstrations to both technical and business audiences.

• Advanced problem-solving skills: able to use prior experience and knowledge to address new situations; especially during interactions with clients

• Knowledge of common security systems and practices

• Effective verbal and written communication skills

• Quick learner, critical and analytical skills

• Negotiations and leadership skills

• Ability to work with little or no supervision

• Adaptable and able to work as a team

• PERSONAL INFORMATION

• Gender: Female

• State of Origin: Abia State

• Nationality: Nigeria

• REFEREES: Available on request

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