SHMEAKA MICKLES

**** ********** **. • Plainfield, Illinois 60586 • 773-***-**** • ad2neb@r.postjobfree.com

OBJECTIVE

My career objectives are to exercise my financial accounting and payroll skills while implementing industry standard accounting and financial management techniques to support the employer's corporate and software development goals. Continue to enhance my professional knowledge through business objectives and education to uphold the best skills attainable for the employer and myself.

SUMMARY OF QUALIFICATIONS

ENTERPRISING, HARD-WORKING AND TECHNICALLY SKILLED PAYROLL ANALYST known for accuracy, attention to detail and timeliness in managing disbursement functions for diverse-industry employers. My Accounting and Payroll career spans 20 years of experience in manufacturing, retail, higher education and other industries. I am backed by solid credentials (Pursing a BS in Accounting) and proficiencies in generally accepted accounting practices (GAAP) as well as MS Office Suite, Great Plains Software, QuickBooks Desktop and Online, McKesson, Replicon, ADP, SAP, Salesforce, Ultimate/UltiPro. I have expert interpersonal and communication skills. Notable for tactful handling of sensitive confidential issues; ability to resolve customer complaints; and timely completion of polished, executive-level reports and presentations. Provide premium service to both internal and external customers. Skilled in providing financial consultations and solutions for businesses of all sizes. Organized, dependable and successful at managing multiple priorities with a positive attitude and have the willingness to take on added responsibilities to meet team goals. EDUCATION

2023-Present DeVry University Online Naperville, IL Degree: Currently Enrolled Major: Accounting

PROFESSIONAL EXPERIENCE

2021-Present Birthways Inc., Payroll/Billing/HR Manager Chicago, IL Responsible for Full Cycle Payroll, Accounts Receivable, Accounts Payable, Payroll Taxes and HR duties using QuickBooks Desktop/Online, Pipedrive, Service Fusion and Clickup systems.

• Manage client payroll accounts, overseeing the entire process from onboarding to payroll execution.

• Provide clients with assistance regarding payroll software usage.

• Demonstrate expertise in payroll compliance, identifying potential issues and offering solutions for achieving and maintaining compliance.

• Adhere to written instructions and contribute to the improvement and updating of standard operating procedures (SOPs).

• Maintain uncompromising attention to detail, recognizing the critical importance of 100% accuracy in payroll.

• Collaborate closely with the President to support company growth and internal infrastructure.

• Payroll Tax Management – registering for new state tax IDs, terminating existing state tax IDs, filing and paying payroll taxes for multiple states.

• Determine the accuracy of payroll information by balancing the payroll accounts and resolving payroll discrepancies; coordinates the interface of all payroll systems, to accurately allocate, reconcile, and record payroll costs within the general ledger.

• Responsible for reconciling the general ledger with Form 941 on a quarterly and annual basis. Reviewed, reconcile, and maintain paid time off accruals and balances. Overall maintenance of employee payroll information is one of the primary job duties.

• Responsible for verifying QuickBooks reports quarterly, year-end W-2, annual reporting under ACA, and makes any corrections necessary. Track all taxable fringe benefits for employees and officers of the organization.

• Prepare Ad HOC reports for management and HR relating to payroll.

• Reconcile payments for voluntary deductions and fringe benefits between the employee payroll records and the vendor's bills. Responsible for the reconciliations of the organization's health, dental, life insurance, and COBRA accounts.

• Responsible for contacting tax authorities and other agencies to resolve any payroll and tax related issues. Using the accounting systems allocate, record, and track all benefits on a monthly basis.

• Record all payroll related journal entries and reconcile the payroll bank account and support the staff accountants with other disbursements (i.e. Flexible Spending Account Plan (P&G), voluntary deductions) from the payroll and operating bank accounts.

• Participate in the professional development training program within the organization, ensuring to keep abreast of the changes within QuickBooks Online, payroll regulations, and other professional organizations (The American Payroll Association's Fundamental Payroll Certification).

• Provide employees and supervisors reports on leave balances including projected year end balances and carryover hours.

• Provide Exceptional Customer Service to employee questions that may include their paycheck, leave balances, voluntary deductions and direct deposit information.

• Complete verifications of employment.

• Prepare vacation pay-out, bonus, and severance payments.

• Maintaine timekeeping system, ensuring all departments have submitted timesheets with appropriate supervisory review and approval.

• Maintain various payroll and deduction codes within the ADP system.

• Prepare biweekly journal entries for all payroll related items. 2020-2021 Hub International, Payroll Tax Administrator Oakbrook, IL Responsible for all US payroll tax activities and assisted with CA payroll tax activities including reconciliation and compliance with local, state, and federal regulations and filings using ADP systems.

• Assisted the Payroll Tax Team by developing best practices and procedures

• Acted as the primary ‘go-to’ resource for the Payroll Tax Team

• Coordinated the work of the Payroll Tax Team

• Coordinated the annual W2 process

• Processed adjustments to W2s and/or W2Cs where required

• Balanced and remitted US Fed/State/Local taxes

• Verified Live/Work States

• Tracked and reconcile On-Demand payments and reversals

• Investigated penalties and interest and communicate with agencies

• Prepared calculations and reports for tax liabilities (ADP vs WD)

• Responded to questions and special requests from employees and regulatory agencies

• Researched laws and regulations regarding taxes and payroll withholding procedures

• Assisted in monitoring the Positive Pay function (CA)

• Back up for bi-weekly payroll settlement

• Assisted with all payroll tax activities, including compliance with local, provincial, and federal regulations and filing local, provincial, and federal payroll tax returns for Canada

• Assisted with calculations and reports for tax liabilities for Canada (ADP vs WD)

• Assisted with reconciling the quarter and yearend taxes for Canada 2016-2020 DeVry University, Payroll Analyst Naperville, IL Responsible for gathering, analyzing, and processing time and attendance data for bi-weekly payrolls and assists with the day-to-day functions of the Payroll Tax department through Ultimate/UltiPro and Replicon systems.

• Prepared and assisted in the preparation of periodic/special reports for government agencies, tax authorities, insurance industry associations, and other areas of the company

• Processed full-cycle payroll from start to finish

• Reviewed timesheets and attendance records and correct inaccuracies.

• Prepared and submit all necessary paperwork for tax deductions, benefits, and garnishments

• Analyzed compensation-related data including wages and bonuses

• Followed policies and procedures; developed and/or recommend new or revised procedures for improving the payroll department

• Conducted regular audits on payroll procedures and records

• Designed, documented, and implement procedures to streamline payroll processes

• Managed payment calendars for the fiscal year

• Reviewed and resolve payroll issues and changes

• Responded to various audit and tax agency queries and requests.

• Processed pay employee data (new hires, pay changes, employee changes).

• Completed payroll filing and mailing as necessary

• Managed workflow to ensure all payroll transactions will be processed accurately and timely.

• Processed pay changes, tax changes, direct deposit changes

• Ran reports from time & attendance system and payroll system

• Processed accurately employee pay for items including special payments and retro payments

• Responsible for processing wage garnishments, liens, benefits cost, and STD payments in accordance with federal and state laws

• Researched, analyzed, and resolved payroll related problems or questions by collecting and analyzing information

• Communicated with employees and other departments to answer questions and resolve problems

• Maintained employees' confidence and protect payroll operations by keeping information confidential

• Performed other duties and special projects as requested 2013-2016 Addus HealthCare, Payroll Specialist Downers Grove, IL Responsible for gathering, analyzing and processing time and attendance data for semimonthly, weekly and bi weekly payrolls ensuring timesheets, exception logs, union dues, mileage and verified batches contain accurate service pay codes and rates. Review automated system reports such as preprocess, service details, variance and payroll registers ensuring balance.

• Responsible for 12 branches covering the east coast and part of the west coast

• Oversaw and manage payroll procedures for employees based on part time and full-time basis

• Provided consultancies and train new staff to work efficiently

• Oversaw manual payroll activities to ensure SOX compliance

• Assisted in analysis and particular project work related to payroll

• Helped the team in daily reporting to management on pre-emptive solutions

• Resolved payroll related issues

• Assessment of automation opportunities

• Introduced a successful system of payroll management while tapering off the old method slowly

• Assisted with training new hires on new processes 2009-2013 Infinity HealthCare, Accounts Payable/ Payroll Clerk Hillside, IL Communicated effectively with multiple departments to plan and make sure bills were paid on time. Established strong relationships to gain support and effectively achieve results.

• Responsible for reviewing, validating, and processing all invoices for payment according to the department's policies and procedures.

• Responsible for the timely resolution of all invoice discrepancies, ensuring the facilities remain in good standing with the vendor community, and ensuring that all accruals are recorded and accurate.

• Accurate and timely payroll processing

• Worked with Kronos time and attendance software, and Lawson payroll functionality

• Facilitated strong customer service relationships with external/internal personnel and peers

• Provided timely feedback to Manager or Team Lead, ensuring timely issue escalation

• Adhered to Payroll Service Center internal control processes; including payroll balancing procedures

• Assisted the facility personnel/applicable accounting staff in research and resolution of payroll transactions as applicable

• Adhered to company Policies and Procedures

• Participated in applicable training programs

• Provided feedback and made recommendations for changes to applicable forms/tools and processes

• Stayed abreast of multi-state regulatory requirements and company policies

• Performed responsibilities to help ensure department benchmarks and goals are met or exceeded

• Maintained confidentiality with all payroll information

• Practiced and adhered to the Code of Conduct philosophy and Mission and Value Statement

***Excellent references available upon request. ***

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