Anesia Ball

Indianapolis, IN *****

317-***-****

ad2ne0@r.postjobfree.com

SKILLS

Positive and professional Excellent team player Cash-handling

Strong communication Highly dependable Payment Processing

Problem resolution Detailed oriented First Aid/CPR

Multitasking Self Starter Customer service

EXPERIENCE

ReJoyce Financial, Indianapolis, IN - Head of Processing & Service/Front Desk Receptionist

April 2022 to Present

●Data entry

●Prepare documents such as annuity or accounts under management (AUM) applications and coordinating submission of necessary paperwork.

●Review applications and other paperwork provided by a client.

●Follow up with clients to ensure all necessary information is collected.

●Responsible for resolving inquiries received via telephone, email or written correspondence from clients and agents/producers.

●Gathers, researches and analyzes policy information to provide accurate information.

●Proactively seeks resolution to client issues. Uses solid judgment in recognizing the need to escalate situations to management.

●Process 1035 exchanges and transfers according to state replacement laws and Internal Revenue Service Code.

●Review applications and related documents against established Company suitability guidelines.

●Document telephone conversations and written communication into a computer database or tracking system, maintaining accurate corresponding hard-copy files where applicable.

●Organize documents according to classification categories.

●File hardcopy documents and electronic file formats.

●Copying, scanning, faxing, and emailing documents.

●Store documents and distribute documented materials to intended recipients.

●Securely discard duplicate and obsolete documents.

●Archive, retrieve, and distribute filed documents on request.

●Performs other duties as assigned by management.

Cracker Barrel, Indianapolis, IN - To-Go Hospitality

April 2023 to Present

●Explain menu items and offers suggestions to guests

●Taking detailed orders and reading orders back to guests

●Swiftly packing meals up and double-checking that everything they need is neatly prepared

●Walk orders to pick up station inside and outside to guests for curbside pickup in a timely manner

●Keep the To-Go area clean and well-stocked throughout your shift

●Assist teammates

Loving Life Home Care, Indianapolis, IN - Home Health Aide

February 2021 to August 2022

●Enhanced wellbeing of individual clients with personalized support for social, mental, and physical requirements.

●Helped home-bound individuals maintain dignity by assisting with personal hygiene and care needs.

●Encouraged patient independence with caring support for personal hygiene and mobility needs.

●Maintained a clean home environment, changing linens, washing laundry, and cleaning spaces.

●Minimized safety hazards by arranging living spaces with patients' needs in mind.

●Protected clients during transfers between seating, beds, and wheelchairs.

●Kept spaces clean and inviting with regular cleaning, trash removal, and laundry assistance.

● Assisted clients with taking medication on time by arranging schedules and reminders.

●Promoted mental health with stimulating activities and conversation.

●Prepared balanced, healthy meals and snacks for clients.

●Accompanied clients to doctors' offices or other trips, providing transportation, assistance, and companionship.

Cornerstone Family Physicians - Indianapolis, IN - Front Desk Receptionist

April 2021 to November 2021

●Greeted, assisted, and directed visitors pleasantly and professionally.

●Remained calm, resourceful, and proactive while managing any and all issues that may arise.

●Collected payments for services and updated accounts to reflect new balances.

●Operated telephone switchboard, providing information, taking messages, and scheduling appointments.

●Supported customers and staff with prompt answers and personalized support.

●Organized efficient, easily accessed file system for digital and physical records.

●Managed mail, packages, and courier deliveries in and out of the office.

●Closed office (lock doors & windows, turn off phones).

Pizza Hut, Indianapolis, IN - Delivery Driver/Customer Service

June 2019 - January 2021

●Created long-term customers with exceptional service and fast deliveries.

●Minimized delays by learning local roads thoroughly and using mobile GPS to easily avoid traffic issues.

●Kept delivery times low with well-coordinated, multi-customer routes.

●Upheld presentation standards with clean appearance and vehicle.

●Used time between deliveries well, helping to keep the store clean, organized, and customer-ready.

●Supported kitchen staff by helping prepare pizzas and related food items.

●Helped staff members prepare customers' orders for delivery.

●Complied with health code standards for safe food handling practices.

●Increased revenue with suggestions for additional toppings, sides, and drinks.

●Avoided errors in customer orders by carefully documenting details.

●Handled order payments, managing cash and receipts with high accuracy.

●Planned smooth routes using GPS applications.

EDUCATION

Excelsior College, Albany, NY - Associate’s Degree in Health Science

October 2019 - July 2020

Fuqua Institute of Beauty Culture, Indianapolis, IN - Esthetician License

April 2018 - April 2019

Warren Central High School, Indianapolis, IN - High School Diploma

August 2006 - May 2010

LICENSE

Esthetician License

Cosmetology License

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