KRISTINA

DERKSON

ad2ndw@r.postjobfree.com

1-513-***-****

Cincinnati, OH 45240

SKILLS

Financial budgeting and reporting

Customer service-focused

Property tours and inspections

Affordable housing programs knowledge

Maintenance knowledge

Tenant and eviction laws

Database Management

Leasing and sales

Administrative support

Contract Negotiation

Property management

Adaptable

Exceptional oral and written communication skills

Staff Management

City and county regulations

EDUCATION

Cincinnati State Technical and Community College

Cincinnati, OH • Expected in 09/2023

No Degree: Real Estate

PROFESSIONAL SUMMARY

Well-qualified Property Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.

WORK HISTORY

Aven Realty - Property Manager

Cincinnati, OH • 05/2022 - Current

Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.

Introduced prospective tenants to types of units available and performed tours of premises.

Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.

Maintained original leases and renewal documents in digital and hardcopy format for property management office.

Completed final move-out walk-throughs with tenants to identify required repairs.

Followed up on delinquent tenants and coordinated collection procedures.

Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.

Developed and implemented marketing strategies to increase occupancy rates.

Communicated effectively with owners, residents, and on-site associates.

Maximized rental income while minimizing expenses through effective planning and control.

Planned special events such as lotteries, dedications and project tours.

Implemented and enforced policies and procedures to maintain properties to the highest standards.

Delivered emergency 24-hour on-call service for tenants on building issues.

Generated professional networks by engaging in professional, industry and government organizations.

Career Strategies Inc - Meadow Ridge Apartments

West Chester, OH • 10/2019 - 03/2022

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Tracked office supplies and restocked low items to keep team members on-task and productive.

Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.

Interacted with customers by phone, email, or in-person to provide information.

Monitored and oversaw general cleaning of office in line with company cleanliness standards.

Edited documents to improve accuracy of language, flow, and readability.

Organized, facilitated and participated in community service efforts.

Maintained electronic and paper filing systems for easy retrieval of information.

Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Coordinated office events, seminars and meetings for staff and clients.

Identified opportunities to streamline processes and improve office operations and efficiency.

Created reports, presentations and other materials for executive staff.

Improved office operations by automating client correspondence, record tracking and data communications.

Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

R. Simpson Properties Inc. - Property Manager

Cincinnati, OH • 09/2007 - 10/2019

Verified income, assets, and expenses, and completed file tracking sheet for each applicant.

Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.

Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.

Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.

Followed up on delinquent tenants and coordinated collection procedures.

Maximized rental income while minimizing expenses through effective planning and control.

Generated leads for sales and rental properties through cold calls and referrals.

Monitored and tracked payments and expenses, providing timely and accurate financial reports.

Coordinated appointments to show marketed properties.

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