sarah van wyck

goal oriented, hardworking, self oriented

Las Vegas, NV 89119

ad2nch@r.postjobfree.com

+1-725-***-****

dedicated customer service specialist providing skills to prioritize and multi-task in fast-paced working environment. successfully works as part of team to reach personal and business goals. known for successfully handling escalated customer support issues Authorized to work in the US for any employer

Work Experience

Sales Floor Associate

Ross Dress For Less - Las Vegas, NV

September 2022 to October 2022

I did overnight stock then I got switched to sales floor because they said I wasn’t a right fit for overnight stock

Cashier

Terribles Herbst - Las Vegas, NV

July 2022 to September 2022

Customer Service Representative

AGR Group Nevada - Las Vegas, NV

August 2022 to August 2022

Crew Member

Original Tommys Burgers - Las Vegas, NV

March 2022 to April 2022

• worked with customers and took orders

• cooked and cleaned

• customer service experience

• cleaning experience

• prepare food experience

Warehouse Associate

Odessey agency - Las Vegas, NV

August 2021 to September 2021

I cleaned the bathroom and the lobby and I also dealt with customers and took their orders. I cleaned the kitchen I also cooked the fries and made the chili cheese fries. I also prepared the meat and put it in the freezer

Customer Service Representative

Precision Opinion - Las Vegas, NV

August 2021 to August 2021

• worked with supervisor to develop customer service improvement initiatives.

• relayed productive customer feedback to marketing teams

• recommended improvements to products and services to mitigate complaints

• remained constantly aware of customer activity to ensure safe and secure shopping environment. Call Center Representative

Precision Opinion - Las Vegas, NV

June 2020 to September 2020

• documented conversations with customers to track requests, problems, and solutions

• upheld strict quality control policies and procedures during customer interactions.

• provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

• answered 15+ inbound calls per day and directed to individual or departments.

• DE-escalated problematic customer concerns, maintaining calm, friendly demeanor. Education

High school diploma or GED

Adult Education - Las Vegas, NV

Present

Skills

• Math (4 years)

• Adult Education (2 years)

• Telemarketing (Less than 1 year)

• Learning Technology (Less than 1 year)

• Special Education (Less than 1 year)

• Restaurant experience (Less than 1 year)

• Communication skills (Less than 1 year)

• Sales (Less than 1 year)

• Teaching (Less than 1 year)

• Curriculum Development (Less than 1 year)

• office equipment proficiency (Less than 1 year)

• Schedule management

• Quality control

• route managment

• store maintenance

• customer relations

• in store support

• courteous demeanor

• call center operations

• Clerical experience

• technologically savvy

• adaptive team player

Assessments

Call Center Customer Service — Completed

September 2020

Applying customer service skills in a call center setting. Full results: Completed

Customer Focus & Orientation — Completed

September 2020

Responding to customer situations with sensitivity Full results: Completed

Retail Customer Service — Completed

September 2020

Comprehending and responding to retail customer needs. Full results: Completed

Following Directions — Familiar

September 2020

Following multi-step instructions.

Full results: Familiar

Business Math — Completed

September 2020

Using basic math to solve problems in a business context Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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