ZHANNA GAYDASH

** ********** **., *** ***** Grove, IL 60021

Mobile: 773-***-**** Email: ad2nbg@r.postjobfree.com CAREER PROFILE

Certified Medical Assistant/Data Entry Specialist with expertise in providing exceptional support for in patient care and administrative tasks. Diligent and dedicated professional with a proven ability to leverage comprehensive knowledge, hands-on experience, and collaborate effectively within a dynamic medical office/clinic setting. OSHA & HIPAA Compliance ICD-10, CPT Coding, HCPCS, NDC, Billing & Coding Protocols Healthcare Phone Management Phlebotomy, Urinalysis, EKG, & Vital Sign Monitoring Collections & Appeals Processes Patient & Exam Room Preparation Medical Charting & Office Filing PDR (Physician's Desk Reference) PROFESSIONAL EXPERIENCE

Greater Family Health November 2022 - November 2023 Certified Medical Assistant Palatine, IL

● Demonstrated a commitment to patient-centered care by escorting patients to examination rooms, ensuring their comfort, and preparing them for examinations and treatments.

● Provided compassionate and respectful assistance to patients of all ages, adhering to age-appropriate care standards.

● Exhibited strong organizational skills in performing daily setup, stocking, and maintenance of clinical areas and equipment.

● Ensured the cleanliness and sterilization of instruments, contributing to a safe and hygienic clinical environment.

● Processed and labeled laboratory specimens for area reference laboratories, displaying meticulous attention to detail.

● Conducted CLIA waived lab tests, maintaining accuracy and compliance with regulatory standards.

● Ensured compliance with Greater Family Health quality assurance and risk management standards.

● Contributed to a culture of safety and quality in healthcare delivery, actively participating in ongoing quality improvement initiatives.

● Provided patient education as directed by the provider, offering clear instructions for laboratory, radiology, and other medical testing/procedures.

● Empowered patients with the knowledge needed for their healthcare journey, promoting informed decision-making.

● Retrieved laboratory and other test results, submitting them for review by the provider as necessary.

● Demonstrated effective communication and collaboration within the healthcare team to ensure prompt and appropriate follow-up on patient results.

● Followed all Primary Care Medical Home (PCMH) policies and procedures, contributing to the delivery of comprehensive and coordinated care.

● Upheld standards that align with the PCMH model, emphasizing patient-centered, accessible, and team-based care.

● Traveled to other locations as needed, showcasing flexibility and adaptability to meet the demands of varied healthcare settings.

● Engaged in all offered training, consultations, and supervisions, demonstrating a commitment to continuous learning and professional development.

● Followed and fully implemented the Corporate Compliance Program, ensuring ethical and lawful conduct in all aspects of healthcare delivery.

● Contributed to a culture of integrity and transparency within the organization.

● Demonstrated flexibility by performing other duties as assigned, contributing to the overall efficiency and effectiveness of the healthcare team.

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Advocate Health Care, Children's Health Care, Ltd June 2022 - September 2022 Medical Assistant/Phlebotomist, concentration in Pediatrics Wheeling, IL

● Excelled in data entry tasks, ensuring accurate and timely documentation of patient information and medical records in the computer system.

● Facilitated effective communication through the timely sending of mails or faxes and scanning documents for record-keeping.

● Demonstrated proficiency in performing phlebotomy on young children (4-20 years), exhibiting a compassionate and child-friendly approach.

● Prioritized patient comfort and safety during blood collection procedures, contributing to a positive healthcare experience for pediatric patients.

● Applied appropriate ICD-10 codes and CPT coding, adhering to medical coding and billing protocols.

● Ensured accurate coding for procedures and services, facilitating streamlined billing processes and insurance claims.

● Printed labels for medical orders with precision, minimizing the risk of errors in patient identification and sample handling.

● Implemented meticulous labeling procedures, contributing to the overall safety and quality of healthcare services.

● Roomed patients and collected vital signs, including height, weight, temperature, blood pressure, and oxygen levels.

● Provided thorough patient care by offering explanations on the use of nebulizer devices, checking vision and hearing, and conducting nose and throat culture swab collections.

● Sent requests to MDs for prescriptions and referrals, demonstrating effective communication and coordination within the healthcare team.

● Facilitated timely and accurate communication between healthcare providers, ensuring continuity of care for patients.

● Managed the collection of various specimens, including urine and stool cultures, and ensured their proper handling and sending to laboratories such as Quest and Northshore.

● Adhered to rigorous collection procedures and provided necessary requirements, contributing to accurate and reliable laboratory results.

● Successfully supervised a medical assistant who recently entered the position during a 2-week training period.

● Provided guidance and support to ensure a smooth transition and effective onboarding for the new team member.

● Utilized language proficiency in Ukrainian/Russian to English interpretation, facilitating clear communication and understanding between patients, healthcare providers, and team members.

● Ensured the cleanliness and presentability of working stations and patient rooms, contributing to a positive and professional healthcare environment.

● Demonstrated a commitment to maintaining high standards of hygiene and organization in clinical settings. Global MedGroup March 2022 – May 2022

Externship Wheeling, IL

● Successfully performed data entry tasks, ensuring accurate and timely documentation of essential information into the computer system.

● Demonstrated a high level of attention to detail to maintain data accuracy and integrity.

● Applied phlebotomy techniques with precision, collecting blood samples from patients in a compassionate and professional manner.

● Ensured patient comfort and safety during the phlebotomy process, contributing to a positive patient experience.

● Conducted Electrocardiogram (EKG) procedures, showcasing proficiency in capturing and recording heart activity.

● Adhered to standardized protocols to obtain accurate EKG readings, contributing to the diagnostic process.

● Systematically documented all relevant information in the computer system, maintaining a well-organized and easily accessible electronic record of patient data.

● Contributed to the efficiency of the healthcare workflow by ensuring proper documentation of procedures and patient details.

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● Printed labels for medical orders with precision, minimizing the risk of errors in patient identification and sample handling.

● Implemented a meticulous approach to labeling, contributing to the overall safety and quality of healthcare services.

● Answered and directed incoming phone calls, showcasing strong communication skills and professionalism in handling inquiries and requests.

● Facilitated smooth communication within the healthcare setting, contributing to the overall effectiveness of the team.

● Ordered and stocked inventory for the facility, ensuring the availability of necessary supplies for daily operations.

● Implemented effective inventory control measures, contributing to a well-equipped and efficiently run work environment.

● Maintained a consistently orderly and presentable work station, demonstrating a commitment to cleanliness, hygiene, and professional standards.

● Created a positive and conducive work environment, promoting efficiency and a positive impression on colleagues and patients.

CareGiver at Home 2020 - 2022

Caregiver Barrington, IL

● Provided exceptional non-medical home care services to elderly and disabled patients, focusing on personal care, companionship, homemaking, and transportation.

● Demonstrated a commitment to enhancing the overall well-being of clients by addressing their diverse needs with compassion and empathy.

● Achieved the prestigious Employee of the Month award, reflecting consistent dedication and outstanding contributions to the well-being of clients.

● Attained a high-end position on the pay scale, based on exceptional client reviews, with an impressive 96% rating marked as "excellent."

● Received outstanding 100% ratings in punctuality, efficiency, and compassion, showcasing a commitment to delivering high-quality and reliable care.

● Consistently demonstrated a professional and compassionate approach in every aspect of caregiving, contributing to the positive feedback from clients.

● Received heartfelt appreciation from clients' families for the quality of meals provided, highlighting both the enjoyability and nutritional value of the prepared dishes.

● Ensured that mealtime became a positive and nourishing experience, contributing to the overall health and satisfaction of the clients.

● Maintained a pristine 100% clean driving record while transporting clients to various appointments, shopping, and accompanying them to restaurants and grooming services.

● Ensured the safety and comfort of clients during transportation, contributing to a sense of trust and security in the caregiver-client relationship.

ReadyMadeStuff, Inc. 2020 - 2021

Russian/Ukrainian Interpreter Skokie, IL

● Delivered precise bilingual interpretation services in a courtroom setting, strictly adhering to court protocols and procedures.

● Facilitated seamless communication between parties by providing accurate and timely interpretation during legal proceedings.

● Reviewed and translated a variety of documents, including forms and technical materials, ensuring linguistic accuracy and cultural appropriateness in both Ukrainian and Russian languages.

● Demonstrated a keen eye for detail in maintaining the integrity of legal and technical terminology during translation processes.

● Successfully managed and executed consecutive and first-person interpretation over diverse platforms, including telephone and Zoom, adapting to the nuances of each medium effectively. 3

● Ensured clear and coherent communication in virtual settings, contributing to the smooth flow of conversations and understanding.

● Interpreted and translated conversations and oral instructions with precision, bridging the language gap for individuals who spoke different known languages.

● Facilitated effective communication by conveying spoken words accurately, preserving the intended meaning in a culturally sensitive manner.

● Interacted with clients from diverse socio-cultural and economic backgrounds, demonstrating a high level of cultural sensitivity.

● Effectively navigated varying social contexts, contributing to a comfortable and inclusive environment for all parties involved.

● Built rapport with clients through effective communication and understanding of their linguistic and cultural needs.

● Adapted communication style to suit the preferences and backgrounds of clients, fostering positive and collaborative working relationships.

MEDICAL EDUCATION

Mildun Training Center of Illinois (MTCI) October 2022 Medical Assistant Program, concentration in EKG, Phlebotomy, and Medical Billing & Coding Wheeling, IL Caregivers Training Program, concentration in Alzheimer's, Parkinson's, and Dementia Online, 2022 Wilbur Wright College, ESL Courses Chicago, IL 2015 Kaplan Medical Licensing, USMLE Prep Courses Online, 2015 Bukovinian State Medical University, General Medicine Chernivtsi, Ukraine 2014 4

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