NEARINE THOMPSON

Sevierville, TN ***** 865-***-**** ad2nb9@r.postjobfree.com

PROFESSIONAL SUMMARY

Driven with proven track record of success in developing and implementing strategies to grow and improve business operations. Highly organized and possesses excellent communication and interpersonal skills. Effectively collaborates with colleagues and builds strong relationships.

SKILLS

Recordkeeping Proficiency

Microsoft Excel

Strong Communication Abilities

Operations Analysis

Mathematics

Judgment and Decision-Making

Solution Development

Writing

Organizational Skills

Clear Communication

Time Management

Service-Orientation

Problem-Solving Skills

Coordination

Critical Thinking

WORK HISTORY

FRONTDESK AGENT 06/2021 to CURRENT

Country Inn & Suites By Radisson Pigeon Forge, TN

Followed up on customers' inquiries to assess satisfaction with provided solutions.

De-escalated and resolved customer complaints with punctual, polite and professional service.

Handled and promptly resolved customer complaints to maintain professional relationships.

Resolved caller issues quickly and thoroughly.

Informed clients of policies and procedures.

Established strong customer relationships, building recommendations and loyalty.

Obtained client information by answering telephone calls.

Presented feedback to management on customer service trends and improvement areas.

FRONTDESK AGENT 08/2018 to 01/2020

Days Inn Hotel Sevierville, TN

Followed up on customers' inquiries to assess satisfaction with provided solutions.

De-escalated and resolved customer complaints with punctual, polite and professional service.

Handled and promptly resolved customer complaints to maintain professional relationships.

Resolved caller issues quickly and thoroughly.

Informed clients of policies and procedures.

Established strong customer relationships, building recommendations and loyalty.

Obtained client information by answering telephone calls.

Maintained comprehensive product and service knowledge for accurate, informative customer advice.

Processed customer orders quickly and accurately for timely delivery.

ACCOUNTANT AND PERSONAL ASSISTANT 01/2008 to 01/2016

Member Of Parliament Office JAMAICA

Oversaw personal and professional calendars and coordinated appointments for future events.

Maintained appropriate filing of personal and professional documentation.

Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.

Responded to emails and other correspondence to facilitate communication and enhance business processes.

Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.

Displayed absolute discretion at handling confidential information.

Used discretion when handling confidential information.

Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.

Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks.

Attended meetings, took notes and tracked action items.

Kept detailed track of household and maintenance inventory and schedules.

Served as point of contact between clients and managerial staff.

Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.

Documented and distributed meeting notes to identify, analyze, and improve workflows.

Handled incoming mail, bills and invoices and completed appropriate actions.

Facilitated transportation to and from appointments.

Participated in team meetings and staff training sessions.

Identified needs and coordinated plans for travel and out-of-town functions.

EDUCATION

CERTIFICATE Information Technology 08/2003

HOPE VACATIONAL TRAINING INSTITUTE, JAMAICA

Associate of Business Administration Business Administration And Management 07/2000

KNOX COMMUNITY COLLEGE, JAMAICA

High School Diploma 06/1998

EDWIN ALLEN COMPREHENSIVE HIGH SCHOOL, JAMAICA

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