Customer Service Legal Assistant

WILLIAM TRICARICO, JR.

New York, NY ***** 646-***-**** ****************@*****.***

O B J E C T I V E

Highly skilled and motivated worker with over (7) seven years in providing exceptional customer service. Seeking for a position where I can put my interpersonal and customer service skills in a positive environment to contribute to the success of the team.

E X P E R I E N C E

Legal Assistant (remote work)

The Law Office of Hilda Sibrian Houston, TX 2023 – 2023

Conduct extensive research on various spa and sauna equipment, pricing, etc.

Gather information and provide an overall review related to the spa project to the attorney.

Assist in inputting client information into a legal software program. Head Bartender

Midpoint Bistro & Bar (Club Quarters Hotel Times Square) New York, NY 2022 - 2023

Assisted in opening up the Midpoint Bistro & Bar post pandemic.

Created and reorganized the drink menu by incorporating new and trendy cocktails while considering customer preferences.

Provide excellent customer service by interacting with customers and several repeat customers and always maintaining a welcoming atmosphere.

Handled inventory management by keeping track of alcohol and supplies inventory and providing updates to upper management on ordering stock as needed.

Handle cash and card transactions by overseeing the register and ensuring proper accounting of all transactions.

Provided friendly, courteous, helpful, timely and professional customer service resulting in very high levels of guest satisfaction.

Training new bartenders to maintain high-quality service as well as drink and food preparation.

Provide valuable feedback to upper management regarding performance, sales, and any other relevant information.

Bar back/Bartender

Spritzenhaus33 New York, NY 2021 – 2022

Entrusted to manage inventory and items for open bar.

Maintained fully stocked inventory, as well as, tapped over 25 large beer kegs, and necessary additions to keep bar flowing during high traffic hours.

Sanitized, wiped, and polished down all food service area.

Covered bartender tasks when short staffed by serving simple mixed drinks at the bar.

Provided friendly, courteous, helpful, timely and professional customer service resulting in high levels of guest satisfaction for high traffic.

Security Guard

The New Yorker Hotel New York, NY 2019 – 2020

Monitor front desk area.

Monitor cameras in camera room for safety.

Conducted rounds on hotel premises.

Worked at 3 different posts.

Troubleshoot issues with hotels safes for customers.

Monitor hotel elevators to ensure only hotel guests were using them.

Reported all activities on an hourly log.

Communicate with supervisors and fill out police reports for any incidents. Security Guard

International Protective Service Agency New York, NY 2016-2019

On call for all major events in the Tri-State area.

Providing assistance, guidance, and information to employees, visitors, or clients.

Maintaining logs, reports, and records of security incidents and activities. Supervisor for Marymount College Security Team

US Security New York, NY 2016 – 2016

Trained, managed, and mentored over 50+ security personnel.

Manage performance review, enacted disciplinary processes, if necessary, oversaw scheduling, and help select top performers for promotions.

Screening passengers using observation techniques and thorough ID checking.

Conducted daily briefings, as well as shift summaries, incident reports and filling out daily logs.

Managing 5 large building sites (on call 24/7).

Security Officer

Allied Barton Security Services New York, NY 2015 – 2016

Served as a security for multiple sites, selected to do overnight security shifts at high profile areas.

Maintained daily logs of irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.

Security Officer

Premier Security Services New York, NY 2013 – 2015

Guard industrial and commercial properties against fire, theft, vandalism and illegal entries.

Examines doors, windows, and gates to ensure they are secure.

Observes and escorts departing personnel to guard against the theft of company property.

Prepare oral and written report of activities to supervisors.

Provide and escort visitors and customers if in need of further protection. E D U C A T I O N

High School Diploma Far Rockaway, NY June 2006

C E R T I F I C A T I O N S

New York City Department of Health and Mental Hygiene Qualifying Certificate in Food Protection License

New York ATAP (Alcohol Training and Awareness Program)

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