J E N N I F E R

W I L L I A M S

318-***-****

ad2n8r@r.postjobfree.com

**** ****** ***** **,,

Euless, Texas 76039 United States

PROFESSIONAL SUMMARY

** ***** ** *********** ******** Service, Support, Solutions Agent . I Am Also A Small Business Owner . Operating Family Of Love House Keeping . (Since 2013) Skilled in Overseeing Marketing And Business Development, Bookkeeping, Accounting, Financial Management, And Customer Satisfaction.

SKILLS

Approachable Knowledgeable

Convincing Operations management

Financial management, Budgeting

and cost control

Policies and Procedures

Client engagement, and relationship

building

Account management

Build revenue streams Attentive

Empathetic

EXPERIENCE

Owner/Operator, FAMILY OF LOVE Residential & Commercial Cleaning, Feb 2013 - Current, Bossier City, LA United States

Created culture focused on customer service and satisfaction, resulting in improved customer loyalty and retention.

Managed business accounts by networking and communicating with crucial account decision-makers to review service delivery and explore opportunities to develop new business.

Increased revenue and reduced risk by enforcing company policies and improving operations.

Met with prospective clients to present company offerings, discuss products, and showcase service solutions.

Commissioned Sales Associate, Dillard's Department Store, Apr 2006 - Aug 2008, Bossier City, La

JW

Met or exceeded sales and loyalty goals regularly and maintained constant awareness of current store promotions and sales.

Engaged with store team by supporting inventory processes such as annual inventory and [Timeframe] counts.

Handled returns courteously and professionally and suggested new merchandise so customers left store with sold products in hand.

Pinpointed customer needs based on customer-preference factors, delivered exceptional experiences that fostered repeat business, and thanked guests by name. Developed deep product knowledge by reading current vendor tags and pamphlets and attended training classes to communicate and sell products to customers. Sever / Cashier, Rehired Queens borough Seafood, Jun 2005 - Aug 2008, Shreveport, LA United States

Handled returns courteously and professionally and suggested new merchandise so customers left store with sold products in hand.

Pinpointed customer needs based on customer-preference factors, delivered exceptional experiences that fostered repeat business, and thanked guests by name. Developed loyal and growing clientele base with ultimate goal of customers shopping only at current store and maintained long-range connection through pre-and post-delivery contacts.

Cashier / Cook / Server, Queens borough Seafood, Aug 2000 - Feb 2002, 3406 Greenwood Rd,, Louisiana

Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift.

Processed cash register transactions by inputting product costs and giving back change.

Adhered to all cash handling policies and procedures. Obtained thorough knowledge of products sold to assist customers in locating and purchasing items.

Maintained merchandise displays, including endcaps, floor displays, and aisles. Grocery Clerk / Stock Person, County Market Grocery, Nov 1985 - Aug 1998, Shreveport, La

Located items for customers from floor locations or storage areas to meet order demands.

Restocked shelves and faced products to keep grocery sales areas attractive and ready for customers.

Worked continuously through each shift to handle customer needs, merchandise products, and keep grocery aisles clean.

Rotated items properly to maintain fresh stock and avoid spoilage or dry goods expiration.

EDUCATION

No Degree, High School Academic

Fair Park High - Shreveport, LA

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