CRISTINA FLORES

Hemet, CA *****

ad2n88@r.postjobfree.com

951-***-****

Passionate and dependable customer service professional with 10+ years of experience working with high volume customer interactions while maintaining customer satisfaction. Work Experience

Patient Care Coordinator

FJS Hearing Professionals - Hemet, CA

July 2022 to Present

Oversaw patient care and acted as a liaison between the patient and healthcare personnel.

Answered a constant flow of customer calls.

Resolved customer inquiries and provided troubleshooting assistance.

Processed payments over phone, followed up on overdue accounts and documented all updates. Customer Service Representative/ Call Center

Horizon Solar Power - Hemet, CA

April 2017 to January 2020

Provided an amazing customer service experience.

Handled and directed inbound calls.

Interacted with customers and problem solved via phone and email.

Advocated for customers and engaged with staff to ensure project met timelines. Customer Service Representative

California Budget Finance - Hemet, CA

October 2014 to August 2016

Operated and balanced registers for cash, check and credit card transactions with 100% accuracy.

Completed, organized, and submitted daily branch close out reports.

Recommended loan products based on customer needs.

Complied with regulatory requirements, including the Anti-Money Laundering Act, Bank Secrecy Act, USA Patriot Act and Privacy Act.

CNA/ Caregiver

Desert Hills Memory Care - Hemet,CA

July 2011 to October 2014

Maintained accurate records of patient care, condition, progress and concerns.

Responded appropriately to the physical, emotional and developmental needs of patients.

Helped patients move in and out of beds, baths, wheelchairs and automobiles.

Maintained a clean, healthy and safe environment. Cashier

Carl’s Jr - Hemet, CA

December 2008 to October 2011

• Provided an elevated customer experience to generate a loyal clientele.

• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

• Developed reputation as an efficient service provider with high levels of accuracy.

• Restocked inventory every month and reviewed cash operation data to verify proper replenishment.

• Earned management trust by serving as keyholder, responsibly opening and closing stores. Skills

• Bilingual

• Typing and Data Entry

• CRM/ Salesforce

• Efficient Multitasking

• Adaptable and flexible

• Creative problem solver

• Attention to Detail

• Active listening skills

Certifications and Licenses

CNA

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