Customer Service House Manager
Resume:
Kimberly Fout
Tucson, AZ *****
ad2n7z@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Front of House Manager
Brother John's BBQ, LLC - Tucson, AZ
February 2023 to Present
Managing service and bar staff including but not limited to, auditing table checks, controlling breaks and labor, keeping staff members on task, ensuring safety of staff and guests and continuously assuring that staff are giving great service to guests.
Problem solving in many areas including but not limited to, out of stock items, money shortages, overbooking of reservations, unhappy guests, and food not being up to quality. Money management including running sales reports, counting multiple drawers, collecting or handing out money to multiple employees based on system reports, splitting tips, and tipping out staff members based on percentage of sales.
Weekly inventory and ordering through both online ordering and over the phone ordering. Basic use of Microsoft word, Excel including exporting reports and using them to track sales, labor costs, voids and discounts.
Trouble shoot issues and then contact companies for trouble shooting with any of our softwares that we use for daily service.
Keep track of multiple service areas including off-premise catering events. Assure multiple events are charged and accounts for, communicating with catering team about any changes.
Become proficient in multiple websites and their processes in order to keep track of reservations, catering events, inventory, scheduling, ordering, reports, and more. Websites and apps including TripleSeat, ResyOS, Partender, Brewlogixs Inventory, Restaurant365, Toast, Microsoft OneDrive, Kenect, Untappd For Business, JotForm, Chekkit and any other websites that we begin to do business with. Respond to text message leads and questions through in a timely manner through the Kenect app. Create training programs for multiple positions and tests for new employees. Implement these programs with each new hire in order to help them become proficient in our standards, steps of service, and menu. Trying new employees on the multiple apps and websites that are used on a daily basis in the restaurant. Create a schedule for a full week for multiple areas of the restaurant and multiple positions including on- premise and off-premise events, comparing scheduled labor hours to forecasted labor hours available to spend.
Maintain excellent customer service.
Become knowledgeable in all parts of the restaurant in order to answer guests questions completely, fulfill their needs, and get them in contact with the appropriate department. Server/Bartender/Hourly Manager/Banquet server
Brother John’s Bbq - Tucson, AZ
October 2019 to Present
Money management including running sales reports, counting multiple drawers, collecting or handing out money to multiple employees based on system reports, splitting tips, and tipping out staff members based on percentage of sales.
Weekly inventory and ordering through both online ordering and over the phone ordering. Basic use of Microsoft word, Excel including exporting reports and using them to track sales, labor costs, voids and discounts.
Give excellent customer service.
Be proficient in the menu, standards, steps of service and safe alcohol service. Be aware of allergy’s and dietary needs.
Canvasser
Valley Environmental Resources - Tucson, AZ
July 2019 to October 2019
Door to door appointment setting for sales representatives. Server
The modern vegan - Las Vegas, NV
April 2019 to July 2019
Menu memorization.
Use of POS system - Clover.
Receive local food service and safe alcohol service certifications. Maintain excellent customer service.
Maintain high drink and food sales.
Deliver food to guests.
Maintain a clean restaurant.
Seat guests based on rotations, open areas of the restaurant, and preference of guests. Handling a person banks.
Being aware of food allergies and dietary preferences and communicating them with the kitchen staff. Server/Waiter
Buffalo Wild Wings - Queen Creek, AZ
December 2017 to May 2019
Menu memorization.
Use of POS system - Aloha.
Receive local food service and safe alcohol service certifications. Maintain excellent customer service.
Maintain high drink and food sales.
Deliver food to guests.
Maintain a clean restaurant.
Seat guests based on rotations, open areas of the restaurant, and preference of guests. Handling a person banks.
Security Guard/Bartender
Wild West Promotions Inc
2015 to June 2018
Maintain a safe crowd with a partner and communicate over radios with entire team as needed. Complete pat downs and bag checks including confiscating items not allowed in the venue without escalating the situation at hand.
Deescalate situations when having to remove attendees from the crowd or venue. Recognize signs of attendees being drunk or overdosing on different types of drugs. Bringing attendees to medic tents based on these signs. Bartending for private events with provided alcohol while still following safe liquor service laws and maintaining great customer service.
Bartender/Server/Door Girl
TDs Show Club
September 2017 to November 2017
Product and price memorization.
Handling a personal bank.
Taking tabs, including holding on to guests personal card during service. Register tending.
Maintaining a clean club.
Keeping a customer head count. Mixing/serving drinks based on safe liquor service and sales. Server/Bartender/Hostess/Hourly Management
Native Grill and Wings
November 2015 to September 2017
Maintaining great customer service.
Register tending and handling a personal bank.
Taking tabs including holding on the guests cards as needed. Use of POS system - Aloha.
Safe food handling food.
Maintain cleanliness and manage the maintenance of cleanliness through staff. Manage front of house and back of house staff including labor costs and keeping them on task. Create and manage a floor chart, side work and out times. Handle all money in restaurant.
Guarantee customer satisfaction.
Mix and serve drinks based on safe liquor service. Serve bar customers along with a section of the restaurant. Server/Bartender
Christies Cabaret Tucson
April 2015 to November 2015
Product and price memorization.
Handling a personal bank.
Taking tabs, including holding on to guests personal card during service. Register tending.
Maintaining a clean club.
Mixing/serving drinks based on safe liquor service and sales. Call Center Representative
C3/CustomerContactChannels - Tucson, AZ
April 2015 to May 2015
Inbound calls with Cox communication about billing. Server; Cashier
OTG Management
2014 to 2015
Menu memorization.
Use of POS system - Micros.
Receive local food service and safe alcohol service certifications. Maintain excellent customer service.
Maintain high drink and food sales.
Deliver food to guests.
Maintain a clean restaurant.
Seat guests based on rotations, open areas of the restaurant, and preference of guests. Handling a person banks.
Customer Service Representative
Domino's Pizza
July 2012 to July 2013
Customer Service through Phone and On-Site contact. Register tending.
Food preparation, production and presentation.
Sanitation.
Inventory control.
Education
High school diploma
STAR Academic Center
August 2013 to December 2013
Skills
• Restaurant Server (7 years)
• Bartender (6 years)
• Management Experience (1 year)
• Customer service
• Food Handling
• Food Preparation
• Host/Hostess
• Food Service
• Cash Handling
• Kitchen Experience
• Leadership
• Aloha POS
• Micros POS
• Banquet Experience
• Restaurant Management
• OpenTable
Certifications and Licenses
Food Handler Certification - Management
June 2023 to June 2026
Title 4 - Management
June 2023 to June 2026
Assessments
Food safety — Proficient
February 2022
Knowledge of proper food and equipment handling safety measures Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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