Niscay Montford

Meriden, CT *****

ad2n7x@r.postjobfree.com

+1-845-***-****

I am a diligent, detail oriented, and motivated young professional with a positive attitude. I am seeking a challenging position where I can use my previously gained skills to add instant value to your organization.

Motivated individual with 5+ years of diverse customer service, hospitality, and office skills gained from experiences in various workplace environments. Recognized as a highly organized professional with effective problem resolution skills. Adapt at working under pressure and adheres to organizational policies and procedures consistently. Work Experience

New York State Office of General Services- Procurement Services - Albany, NY December 2021 to June 2023

· Data entry

· Procurement Processing including Contract management Contract negotiations.

· Locating key supplies

· Negotiating company’s purchasing agreements

· Ensuring materials and product meets New York State Guidelines

· New York State Contracts

· Processing contractor’s pricelist

· Processing Contract updates

· Processing Correcting NYS contracts

· Answering emails

· Working with excel, Microsoft,

· Processing quarterly revenue reports

· Hybrid Remote

· Contract assessment

· Document control

· Yearly and Quarterly revenue reports

Remote Customer Service Rep

Healthhelp - Albany, NY

October 2020 to August 2021

· As a customer service rep that provides quality customer service while accurately creating prior authorization for my callers.

· Answering high volume calls

· Preforming prior authorization clinical examination

· HIPPA training

· Problem solving

· Creating authorization cases

· Evaluating CPT codes

· Epic

· Data Entry

· Answering phones

· Building Prior Authorization cases

· Providing customer service

· Precertification

· Pre-Determination

· Medical coding

· Transferring calls

· Claims adjuster

· Collecting payments

· Correcting claims

· Medical Terminology

· Processing claims

Administrative Assistant

UPS World Headquarters - Atlanta, GA

May 2019 to February 2020

This position was solely for the purpose of transferring all paper data and transferring it to an online filing system.

· Data Entry

· Answering phones

· Building Retirement cases

· Providing customer service

· Reviewing retirement cases

· Responding to emails

· Filing paperwork

· Creating a Technical filing system to convert the files to paperless.

· Converted all active paper files to the computed filing system.

· Answered any concerns from retirees.

· Intake any mailed retirement applications.

URM REP National Accounts

Anthem Blue Cross Blue Shield

October 2017 to May 2018

· Data Entry

· Answering phones

· Building Prior Authorization cases

· Providing customer service

· Precertification

· Pre-Determination

· Medical coding

· Transferring calls

· Claims adjuster

· Collecting payments

· Correcting claims

· Medical Terminology

· Processing claims

Deputy Clerk

Dekalb County Magistrate Court

October 2015 to August 2017

· Data Entry

· Preparation of legal documents

· Collections of bond payments

· Collection of court fees and fines

· Properly collecting court documentation

· Create and maintain courtroom proceedings.

· Creating Motions

· Preparing and filing dockets

· Scheduling Court hearings

· Assisting judge with requested task

· Filing Court files,

· Answering phones,

· Court Calendars

· Organizing files

· Preparing cases for sitting Judges

· Assisting the judges while on the bench

· MS word, Excel,

· Scanning in documents

· Scheduling court dates

· Completing large task in a timely manner

Education

Associate's degree in Criminal Justice

Hudson Valley Community College - Troy, NY

August 2022 to Present

GED

2008 to 2010

Skills

• Strong organizational skills

• Confident working with different computer systems

• Customer Savvy

• Adobe Creator

• Adapts to various management styles.

• PowerPoint

• Thrives in challenging work environments.

• Strong Written and Verbal Communicator

• Effective Problem Solver

• Always willing to take on responsibility.

• 50 words per minute typing speed/ data entry

• Microsoft Word

• Versatile/Flexible

• Follows procedures and policies

• Comfortable working within rigid deadlines

• Effective at Multitasking

• Task & detailed oriented

• Excel

• Comfortable using multi-phone systems

• Clerical filing systems

• Epic

• Data Entry

• ICD Coding

Certifications and Licenses

Driver's License

April 2021 to March 2026

Assessments

Customer focus & orientation — Proficient

October 2021

Responding to customer situations with sensitivity Full results: Proficient

Customer service — Proficient

October 2021

Identifying and resolving common customer issues

Full results: Proficient

Data entry: Attention to detail — Proficient

August 2021

Maintaining data integrity by detecting errors

Full results: Proficient

Filing & organization — Proficient

August 2021

Arranging and managing information or materials using a set of rules Full results: Proficient

Call center customer service — Proficient

October 2021

Demonstrating customer service skills in a call center setting Full results: Proficient

Work style: Reliability — Proficient

August 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Administrative assistant/receptionist — Proficient January 2023

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Spreadsheets with Microsoft Excel — Proficient

May 2023

Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient

Administrative assistant/receptionist — Proficient August 2021

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Protecting patient privacy — Proficient

October 2021

Understanding privacy rules and regulations associated with patient records Full results: Proficient

Work motivation — Proficient

July 2020

Level of motivation and discipline applied toward work Full results: Proficient

Legal skills — Proficient

November 2023

Supporting legal procedures, preparing documents, doing research, and collecting client information in a legal setting

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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