Follow Up Business Manager
Resume:
ES
Ellis Staten
Professional Summary
Determined Operation Business Manager with a Safety first approach that has had success boosting productivity and streamlining procedures for organizations. Focused on overseeing all financial, personnel and operational facets of the organization.Expertly balanced targets with resources and optimized long-term success.
Accomplishments
Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
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Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
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Work History
4 Seasons Tax And Accounting Services - Business Operations Management Consultant
Baltimore, MD
05/2019 - Current
United Food Commercial Worker Union Local 27 - Business Solutions Agent
Towson, MD
Monitor workers attendance and follow corrective disciplinary procedures.
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Provide orientation to communicate job expectations, Worker Safety Training, Weekly debriefs to address employee productivity.
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Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
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Introduced new methods, practices, and systems to reduce turnaround time.
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Evaluated situations and delivered targeted solutions using various tools and resources.
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Negotiated and resolved disputes between stakeholders finding mutually beneficial solutions.
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ad2n79@r.postjobfree.com
Pikesville, MD 21208
Skills
● Solution Implementation
● Profit Margins
● Business Intelligence Data Modeling
● Staff Training
● Personal Interviews
● Account Retention
● Business Planning
● Reading Comprehension
● Generating Business
● Customer Needs Assessments
● Time Management
● Constructive Feedback
Education
05/1988
Community College of Baltimore
Baltimore, MD
Associate of Arts: Business Management
And T V And Radio
07/1998 - 01/2019
Communication Systems Technology Inc - Computer Technician Columbia Md
06/1995 - 02/1998
Developed and maintained long-term relationships with clients, fostering strong service bonds and encouraging return patronage.
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Managed and motivated employees to be productive and engaged in work.
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Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
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Maximized performance by monitoring daily activities and mentoring team members.
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● Onboarded new employees with training and new hire documentation. Improved safety procedures to create safe working conditions for workers.
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Performed troubleshooting to correct computer hardware and software malfunctions.
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Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
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Recommended new and replacement hardware and software purchases.
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Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
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● Linked computers to network and peripheral equipment. Used diagnostic tools to identify hardware failures and replace non- functional components.
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● Set up and maintained user accounts and client access.
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