Archana Jegadeesan

ad2n71@r.postjobfree.com 443-***-**** Dallas, TX

https://www.linkedin.com/in/archana-jegadeesan-16756115 SUMMARY Seasoned Senior Talent Acquisition Business Partner with a year of experience in end-to-end recruitment, talent advising, and stakeholder communication. Proven track record in technology hiring, managing external vendors, and guiding hiring managers on candidate selection and salary determination. Eager to leverage expertise in recruitment strategy development, bulk hiring, and campus drive management in a Senior Talent Acquisition Business Partner role.

WORK EXPERIENCE ADP India Chennai

Senior Talent Acquisition Business Partner Aug 2021 - Mar 2023

• Work Experience:.

• Orchestrated end-to-end recruitment processes, including criteria identification, development of competency-based questions, utilization of various portals for sourcing and screening applicants, conducting interviews, and verifying references.

• Provided expert consultation on candidate selection, salary determination, and employment offers, demonstrating a comprehensive understanding of market trends and their implications on talent acquisition and retention.

• Successfully led the 2022-23 campus hiring initiative, resulting in the recruitment of 40 students across numerous functions.

• Managed a variety of employee engagement activities, including milestone celebrations, sports events, outbound training, and wellness programs, bolstering company morale and fostering a positive work environment. Workenstein Collaborativespaces Pvt Ltd (Workafella) Chennai Recruitment Manager Mar 2018 - Mar 2021

• Managed the full recruitment cycle, from candidate identification and assessment to selection and integration into the team, effectively sourcing both internal and external manpower.

• Developed and implemented strategic recruitment plans, including job posting optimization, channel development, and comprehensive recruitment campaign planning for both digital and non-digital markets.

• Successfully led campus recruitment efforts at prominent institutions, overseeing the entire selection process to ensure the acquisition of top talent.

• Undertook an HR Generalist role, managing joining and exit formalities, engaging in employee activities, maintaining and tracking attendance for payroll processing, and promptly addressing employee queries and grievances. Kanchana Paati My Grandma's Place Chennai

Centre Head Mar 2015 - Mar 2016

• Oversaw comprehensive operations of a pre-school and day care facility, ensuring seamless administrative functioning.

• Maintained meticulous records of daily operations and expenses, while successfully converting prospective inquiries into confirmed admissions.

• Addressed parental concerns and inquiries promptly and effectively, fostering positive relationships and communication.

• Provided guidance and mentorship to teaching and support staff, enhancing their abilities to foster child development.

Quintessence Business Solutions and Services Chennai Business Consultant Nov 2012 - May 2013

• Managed denial EOBs, ensuring accurate capture and initiating appropriate corrective actions.

• Conducted regular status checks for AR claims on insurance websites, closely monitoring and analyzing denial trends.

• Guided analysts in making effective calls to insurance companies, enhancing their communication skills and proficiency.

American Support (Virtual) USA Chennai

Staffing Specialist Workforce Management Jun 2011 - May 2012

• Utilized the workforce management tool 'Monet' to effectively forecast call volumes, schedule agents, and meet business needs.

• Engaged in real-time chats with customer service representatives to ensure all calls were handled promptly, maintaining service level agreements.

• Managed resources proficiently, from forecasting to allocation and tracking, while planning lateral recruitment for optimal workforce utilization. e4e Business Solutions USA Chennai

Workforce Manager Jul 2010 - Jan 2011

• Utilized the WFM tool 'Monet' to accurately predict communication volumes and efficiently schedule work shifts and breaks for over 300 agents, enhancing operational efficiency.

• Implemented and maintained a comprehensive Balance scorecard for international employees, improving performance tracking and accountability.

• Proposed and instigated improvements to the Attendance system, effectively reducing absenteeism and enhancing schedule adherence. Wipro Ltd (AT&T and Mastercard) Chennai

Tech support, and Desktop & Lotus Notes Support (Service Desk)

Feb 2006 - Jan 2010

• Streamlined incident management by effectively prioritizing and resolving issues sent to the service desk via Citrix Metaframe Server and Siebel for clients' employees.

• Provided remote support to troubleshoot and rectify diverse desktop, laptop, Lotus Notes, and Sametime issues, enhancing overall system efficiency.

• Monitored customer escalations and complaints, offering timely and suitable resolutions, ensuring all client issues were addressed promptly. Wipro Ltd (AT&T)

Tech Support

• Demonstrated comprehensive technical knowledge by providing Level 1 support to US residential customers with internet, wireless, and network connectivity issues.

• Promoted to Tier II support role within 12 months, demonstrating an ability to manage escalated calls effectively and efficiently.

• Compiled and analyzed team performance reports, identifying areas of improvement and implementing action plans to enhance customer satisfaction across the team.

EDUCATION Ethiraj College

Bachelor of Mathematics

Annamalai University

Bachelor of Computer Applications

2005

2011

SKILLS Talent Acquisition • Learning & Development • Vendor Management • Client Hiring • Strategy Planning • People Leadership • Proficiency in Applicant Tracking Software

• Knowledge of HR Systems and Databases • Decision-Making • Negotiation • Communication

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