Joseph Roark

Chesapeake, VA ***** – 757-***-**** – ad2n6v@r.postjobfree.com

HRIS Manager

Analytical, highly adaptable professional with 20 years of experience developing, deploying, and evaluating systems aimed at improving quality and efficiency.

Skilled in aligning end-user needs with long-term resolution challenges.

Leads the design, configuration, automation, and maintenance of HR systems, including UKG Central version 6-8 and presently on UKG Dimension (HCM, Recruiting, Benefits, Absence Management, Talent, etc.), Project management of HRIS system and integration with third-party vendors.

TECHNICAL PROFICIENCIES

Protocols:

SQL, MYSQL, Word, Excel, Access, PowerPoint, MS Teams, MS Project, MS Visio

Operating Systems / Software:

Windows XP/2007/2010, Windows 2005/2008/2012

Project Management

Application Testing

Technical Troubleshooting

Software Requirements

Testing Methodologies

Test Plan Design

CAREER ACCOMPLISHMENTS

Deployed new test design specifications for all new features to ensure adherence to service levels.

Implementation of HRIS System infrastructure

Developed HRIS user Job Aid technical writing.

Successful implemented HRIS System upgrades and enhancements

Implementation of Call Center site IT infrastructure

Revitalized project management processes using ITIL and PMP standards.

Developed and deployed process improvements, innovative solutions, and policy changes.

Configured and maintained database servers and processes, including monitoring system health and performance, to ensure high performance, availability, and security levels.

PROFESSIONAL EXPERIENCE

FANEUIL, INC. Hampton, VA 1997-Present

HRIS Manager (2011 – Present)

Drive value by creating and maintaining analytic tools and business processes to support decision-making for all HR areas and business leaders across the organization. Assess the feasibility of system enhancements and process changes and the impact on primary and ancillary systems. Perform system troubleshooting, problem resolution, and support during implementations, integrations, and upgrades with accountability for all supported applications' efficiency, stability, security, and accessibility.

Client Service: Conduct needs analysis and determine HRIS feasibility to gather, track, store, and report on data elements by analyzing the impact that operational and ongoing business changes have on the existing system. Determine what data elements, configurations, and enhancements may require programming support or the development of custom fields or screens to meet organization needs.

Project Management: Analyze data and make recommendations to HR and operational departments regarding addressing efficiencies, gaps, and opportunities. Report on and make recommendations using predictive analytics.

Implementation Manager: Provide technical leadership while managing the development work schedule, and design coordination. Review and assist in the creation of requirements documents, functional specification documents, test plans, and report interfaces. Supported applications' efficiency, stability, security, and accessibility.

IT Operations Manager (2011 – 2014)

Provide technical leadership while managing the development work schedule, design coordination, and implementation of application systems. Review and assist in the creation of requirements documents, functional specification documents, test plans, report interfaces, Standard Operating Procedures (SOPs), and manuals. Ensure the stability and performance of IT operations including implementing, maintaining, and supporting networks, servers, software, and communication links; leading new client implementation projects/buildouts and mentoring members of the regional team. Monitor system configuration and user access/privileges to ensure data integrity and lead improvement efforts by analyzing global issues and trends and providing recommendations for increased efficiency. Travel to remote locations to assist in setting up technology required for efficient program operation.

Vendor Management: Serve as the senior business contact for vendor management, acting as the escalation point between the vendor and company. Develop process standards for working with third-party vendors for both implementation and ongoing projects.

IT Equipment Procurement: Ensure the quality of services provided and contribute to the improvement and knowledge management of the purchasing process.

Efficiency & Quality Improvements: Implement infrastructure KPIs to monitor the health of critical systems, identify trends, and present results to IT leadership.

Systems Management: Administer core infrastructure technologies and related services including Microsoft Infrastructure, Enterprise Storage, Networking, and data centers.

Project Management: Analyze and define requirements for data, workflow, logical processes, hardware, and operating system environment, interfaces with other systems, internal and external checks and controls, and outputs.

Database Specialist (2007 – 2011)

Manage multiple MS SQL Server databases and ensure their performance, availability, and security. Perform design, build, configuration, and administration of clusters and standalone Microsoft SQL Server 2008/2012/2014. Recommend solutions by defining database physical structure and functional capabilities, database security, data back-up, and recovery specifications. Develop the design of redundant systems, policies, and procedures for disaster recovery to ensure effective availability, protection, confidentiality of data, and integrity of data assets.

Server Support: Implement database replication and migrations from one server to another for generating reports and synchronizing the development and production environments.

Systems Management: Perform regular disaster recovery tests as required by internal and external audit requirements.

UltiPro Administrator (2011 – 2014)

Served as the functional expert for the organization’s HRIS/Payroll system and provided support to ensure data integrity and accuracy for all HRIS/Payroll transactions, procedures, report writing, and processes. Responsible for reporting, analytics, and day-to-day system troubleshooting and compliance. Partnered with HR and Payroll to collaborate on projects and daily priorities including but not limited to organization/position management, applicant tracking, employee onboarding, payroll, benefits administration, and dashboarding/analytics.

Operations Management: Assured company compliance with ACA reporting, EEO, payroll/tax updates, company audits, and other laws and mandates.

Efficiency & Quality Improvements: Led the day-to-day functional workflow including providing the HR/Payroll department team members with leadership, direction, and training, as well as leading continuous process improvement initiatives.

Application Developer (2007 – 2017)

Led all Software Development activities for proposed and existing integration solutions including the development of technical specifications, the building of adapters, mapping, and configuration, debugging, testing, and documenting of all integration programs. Collaborated with application analysts to gather and document integration and mapping requirements, related them to the organizational capabilities, and conceptualized end-to-end integration solutions.

Efficiency & Quality Improvements: Coordinated with cross-functional teams regarding the infrastructure and development to design and develop solutions, ensuring the alignment with supported technologies.

Project Management: Collaborated with business units to draft business and technical requirements while reinforcing project standards.

IT System Administrator (2007 – 2014)

Provided end-user support to employees in the Corporate Office, in addition, to help desk support to both remote and local users. Established local program IT resources to set up all technology requirements at program sites, including information technologies, system integration, desktop/laptop/mobile device troubleshooting, LAN, remote access, and the Internet.

Operations Management: Obtained a general understanding of OS and application operations related to company-offered services and configuring the software to connect to call center servers.

Additional experience Web Developer/CRM Manager (2001 – 2014), Reporting Manager (2000 - 2001), and Data Entry Supervisor (1997 - 2000) at The Faneuil Group.

EDUCATION AND CERTIFICATIONS

Associate in Computer Information Science, Information Technology/Web Development

ECPI UNIVERSITY, Newport News, VA

June 2004 - Magna cum Laude

Certification:

GLOBAL KNOWLEDGE TRAINING, Cary, NC

November 2001 - WebMaster, Web Development/Application

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