Mercedes Mackillop

San Antonio, TX 910-***-**** ad2n5z@r.postjobfree.com

Process-driven Office Automation & Management Assistant with 15 years of experience in the areas of operations management, HR Shared Services, retirement and compensation processes, change management, and business development. Key strengths include performing HR business analysis, consulting senior leaders and hiring managers, designing effective compensation strategies and policies, and communicating to cross- functional teams. Current Secret Clearance.

Professional Experience

Fielded Force Integration Directorate (FFID) San Antonio, Texas Office Automation & Management Assistant October 2020 – Present

● Serve as primary point-of-contact for the management and daily administrative operations of a fast- paced environment, overseeing the creation and coordination of over 120 internal HR packets

● Deliver exceptional customer service and administrative personnel support with a consultative approach to over 200 HR general staff members and partnering offices

● Manage retirement packet development and submissions; coordinate retirement ceremonies

● Advise on distribution of employee retirement annuities and plans

● Communicate with stakeholders via phone, answering over 30 questions per day, modeling excellence and coaching new hires

● Ensure alignment with account confidentiality and database security protocols for over 8 programs, adhering to strict guidelines for Army regulations and Army Record Information Management Systems and HRSS

● Maintain up-to-date knowledge concerning and best practices, maintaining 100% compliance with regulatory guidelines

● Resolve, on average, 15 inquiries a day and consistently hit performance benchmarks by using active listening and problem-solving skills

● Develop and lead training courses, conducting comprehensive analyses and identifying training needs, which has resulted in over 6 new courses, materials, presentations, and mentorships 232nd Medical Battalion San Antonio, Texas

Retirement and Compensation Specialist July 2020 – July 2022

● Managed retirement and separation documents and processes for over 2,800 personnel

● Managed corporate benefits, to include medical, dental, vision, 401k and incentive plans

● Remedied staff benefit issues or questions ensuring a positive customer experience

● Assisted employees with comparing and applying for benefit programs; saved organization over $20K

● Contributed to the development of organizational retirement and compensation plans and policies

● Acted as liaison between department stakeholders, including the Director of Human Resources, Human Resource Command, Defense Finance and Accounting Services, and military personnel for HR issues 32nd Medical Brigade San Antonio, Texas

Human Resources Assistant July 2021 – October 2021

● Processed over 2000 HR requests and paperwork for 2 Battalions, including active-duty military personnel and separated units, by providing technical guidance for over 5 military programs

● Served as a subject-matter expert on the interpretation, development, and implementation of staff assignments, as well as ensure applicable Department of Defense policies and directives

● Managed retirement packet development, submissions and tracking; responded to ad hoc queries on issues and annuities

● Monitored, tracked, and updated over 5 staff accounts in the latest HRSS database systems 188th Medical Battalion San Antonio, Texas

Retirement and Compensation Assistant November 2018 – July 2020

● Managed Service Member retirement processes, benefits allocation, packet submission and tracking; advised family members on survivor benefits

● Managed employee pay issues and guided over 200 employees on interpretation of benefits plans

● Provided onboarding for over 200 active duty, reserve, and special military personnel, by facilitating educational workshops on government HRSS systems, updates, and retirement benefit programs

● Served as training specialist for over 100 new hires on operations, customer service, and best practices Becton & Dickenson San Antonio, Texas

Human Resources Generalist, Data Reporting & Analysis May 2018 – October 2018

● Managed a portfolio of HR support functions, employee retirement processes and counseling, overseeing benefits and payroll, developing SOPs, and delivering performance evaluations for 30 employees

● Maintained and enhanced HR systems (SAP, Performance Management, System Employee, Self Service Portal)

● Served as liaison between COBRA benefits provider, employees and family members

● Utilized the latest technologies and HR management platforms, including Workday to create team profiles, implement change management initiatives, perform evaluations, and process transfers

● Supported special projects, team meetings, and staff trainings by strategizing process improvements, which led to a 15% improvement in performance and customer engagement AMD Austin, Texas

Talent Acquisitions/ Operations Specialist February 2018 – April 2018

● Led high-profile recruitment, staffing, and on-boarding functions for over 300 new hires across the US and Canada, managing over 6 requisitions per month

● Managed employee onboarding; monitored background and drug screenings

● Partnered with executive teams and 8 talent acquisition partners to establish a unified recruitment message by creating strategies to support an 8-15% year-over-year expansion of workforce roles

● Identified opportunities for operational improvement, resulting in optimization of SAP functionality by 5% by creating business and functional requirements, templates, and user acceptance testing (UAT) Additional Experience

Amazon Recruiting Coordinator

Accenture Talent Acquisition Manager

U.S. Army Human Resources Operations Specialist

U.S. Army Human Resources Specialist & Postal Specialist Core Competencies

Operations Management, Human Resources, Business Development, Change Management, Employee Relations, Talent Acquisition, Training/Coaching, Data Analysis, Client Engagement, Negotiation Technical Skills

HR Shared Services-HRSS, Microsoft Office, Google Workspace, ADP, Access, OneNote, Teams, SharePoint, HRIS, Workday, Acrobat, Taleo, Hire-Rite, SAP, EDAS, eMILPO, DTMS, DTS, ACT, Hirevue, QuickBooks Education & Certifications

Bachelor of Business Administration in Human Resources, DeVry University, 2019 Associate of Applied Science in Business Management, Anne Arundel Community College Advanced Excel Certification

Awards

Performance Awards: 232nd Medical Battalion, 188th Medical Battalion, and FFID Certificate of Achievements: FFID

Customer Service Award: Amazon and Becton & Dickenson