Personal Resume for Tanyala Sistrunk

Dallas, TX *5243

ad2n5w@r.postjobfree.com

214-***-****

Work Experience

Asset Recovery Agent [Remote]

OnProcess Technology

Dallas, TX

February 06, 2021 to August 14, 2023

Call and receive and follow up calls to collect information for equipment and other devices for communications providers.

Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Process orders, forms and applications.

Follow up to ensure that appropriate actions were taken on customers’ requests.

Refer unresolved customer grievances or special requests to designated departments for further investigation.

Remotely from home.

Senior Account Agent

Iqor

January 2020 to April 2020

Answer incoming customer inquiries collaborated with management teams to stay updated on new products, services and policies. Recorded customer information within our customer service database. Engaged with clients in a friendly and professional manner while actively listening to their concerns. Offered support and solutions to customers accordance with the copay's customer service policies and other duties as requested.

Customer Service Representative

Willis Towers Watson

July 2019 to December 2019

Assisted Medicare-eligible participants by addressing inquiries related to their account Used a consultative approach to listen, assess, and resolve he retirees' needs and questions with carriers, clients and third-party administrators. Effectively and empathetically communicated over the phone. Used problem-solving skills to identify root causes and issues of inquiries and provided feedback on resolutions. Effectively using patience, kindness, knowledge to deescalate concerned callers. Worked as a team player in a diverse, professional environment.

Security Coordinator - Customer Solutions Specialist

SCIS Air Security Corporation

2018 to July 2019

Retrieval and Delivering Aircraft electronics, Inputting inbound and outbound information of devices received performing detailed device maintenance and testing re-assigning devices from one aircraft to another. Changing cards. Performed task to hand held credit card devices. Maintain the security integrity of devices until inventoried.

Air Operations Area (AOA) Security Officer

Securtitas Security Services

2015 to January 2018

Inspected all vehicles attempting to enter through AOA gates with established guidelines. Performed security patrols of all areas including: AOA fence, gates, cargo area, hangars. Verified that each vehicle possessed a valid DFW/DAL airport issued AOA decal, or temporary permit. Maintained daily logs of irregularities such as equipment or property damage, theft, presence of unauthorized persons. Escorted contractors, guests and vendors while they conducted business in the Air Operations Area Participated in activities to include surveillance, information gathering, detection, and deterrence functions. Monitored Air Operations Area (AOA) via CCTV, reported and logged any discrepancies witnessed.

Remote Surveillance Operator

CND Protection Security Services

April 2014 to November 2014

Remotely provided Asset Protection Services to business and residential properties using state of the art Followed set protocols to deter criminals and provided support to local law officials in apprehending perpetrators.

Maintained a detailed activity log covering events witnessed on surveillance video Uploaded videos to server for future reference and use. Used a variety of surveillance reporting software to document events that occurred during shift.

Critical Facilities Security Officer

G4S Secure Solutions

Provided assistance to customers, employees and visitors in a courteous and professional manner. Created access badges and temporary badges for visitors of Bank of America Data Center Performed daily monitoring activities with CCTV cameras and facial recognition program Conducted internal and external security patrols to deter criminal activity. Verified credentials visitors and vendors seeking entry on to the client's property. Monitored central alarm system for fire, intrusion, and duress alarms and dispatched local law enforcement and/or emergency medical services accordingly.

Alarm Analyst

Sonitrol Security Services Inc - Fort Worth, TX

September 2005 to April 2007

Monitored visual, silent, and audible alarm systems for multiple clients nationwide. Received and transmitted to law enforcement and or emergency medical services in response to alarms. Dispatched law enforcement, fire departments and ambulance services remotely in response to alarm notification. Prepared incident logs, audio and CCTV footage for court use, ensured security and confidentiality of all occurrences.

Non Commissioned Security Officer

Sonitrol Security Services Inc - Fort Worth, TX

September 2005 to April 2007

Observed and reported incidents or suspicious activity to client representatives, company management, local authorities or medical services as appropriate for the circumstances and/or as required by the site. Monitored entrances and exits; acted to prevent unapproved or unlawful entry onto client premises, directed guest, vendors, contractors and vehicles into the designated areas. Screened visitors and client employees in an efficient manner in order to expedite their admittance to the facility Composed and filed reports in adherence with reporting protocols, such as Incident reports, Daily Activity reports, Vehicle Usage logs, and Patrol logs.

Premier Care Specialist

Sprint Customer Solutions Call Center - Fort Worth, TX

2003 to 2005

Business inbound customer services, providing Billing information, took account payments, set up new accounts up to 100 new lines, selected with customers their account requirements, attachments and ordered accessories. Introduced new products and services via the telephone and computer. Assigned new numbers and attached them to phones, laptops, and mobile hot spots.

Customer Services Representative

Warrantech Corporation - Bedford, TX

2002 to 2003

In and outbound call and solutions Call Center Inbound calls to provided new and renewals of current and extended warranties major appliances and electronic. Took payments and corrected billing issues. Sent out mailing in regards to customer inquires and new memberships.

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