James Breeden

Inside Sales Account Manager

ad2n5s@r.postjobfree.com

615-***-****

*** ******** **. ************, **,

37128

EDUCATION

WEST CARROLL

Atwood, TN

High School Diploma (May 2006)

ADDITIONAL SKILLS

Leadership Experience

Communication

Self Management

CAREER OBJECTIVE

Adaptable professional with 12.5+ years of experience and a proven knowledge of account development, client relationship management, and consultative sales. Aiming to leverage my skills to successfully fill the Inside Sales Account Manager Role at Dell Technologies.

EXPERIENCE

CSR

Drake Software LLC, Antioch, TN / Jan 2020 - Present

• Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues.

• Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.

• Investigated and researched issues to determine root causes and appropriate resolution methods.

• Updated and maintained database with accurate customer information and timely data entry.

• Assisted with mentoring new employees during and after training.

• Analyzed and collected customer information to prepare product or service reports.

• Processed customer adjustments to maintain financial accounts.

ASSISTANT STORE MANAGER

Ashley Furniture, Murfreesboro, TN / Jan 2015 - Jan 2020

• Maintained neat, clean, and organized store environment to foster health and safety of customers and employees.

• Used and taught team members proven techniques and strategies for customer engagement. This resulted in a revenue increase of 4 million dollars.

• Aided in setting standards of team performance to reach company objectives.

• Coordinated and directed financial or budget activities to fund operations, maximize investments, and increase efficiency.

• Demonstrated and supported continuous improvement and growth mindset. In FY 2016 we had no turn over of

employees.

CO- MANAGER

Cook Out, Murfreesboro, TN / Jan 2013 - Jan 2015

• Accomplished department objectives by managing staff and evaluating activities.

• Reduced workplace safety or health hazards by enforcing work practices and procedures.

• Collaborated with staff to develop and carry out processes, resulting in improved performance.

• Accomplished financial objectives by forecasting requirements and initiating corrective actions.

• Managed expense and investment budgets to meet business operating plans.

ASSISTANT STORE MANAGER

Rent A Center, Murfreesboro, TN / Jan 2012 - Jan 2013

• Demonstrated and supported continuous improvement and growth mindset.

• Managed movement of goods into and out of production facilities to ensure efficiency, effectiveness and sustainability of operations.

• Set example for employees by demonstrating customer service and selling skills.

• Promoted and adhered to loss prevention practices and policies to minimize shrink. Reduced store losses by 64% in 2012

ASSISTANT MANAGER

Steak n' Shake, TN / Jan 2010 - Jan 2012

• Coordinated employee schedules according to staff availability and processed time-off requests.

• Interviewed potential job candidates and made hiring recommendations to general manager.

• Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.

• Tracked store inventories and replenished products according to demand.

• Implemented revenue strategies through statistical analysis. Resulting in an annual increase of 500k in FY 2011.

.

Contact this candidate