Customer Service High School

Shawn W. Beliunas

****** County Road U, Wausau, WI 54401

****************@*****.*** . 715-***-****

Professional Summary

Seeking a position that will allow me to continue to build relationships in the field with my co-workers. Work with contractors, community members, and fellow employees to ensure that projects are completed in a safe and timely manner.

Education/Training

High School Diploma May 1988

D.C. Everest Senior High

Leadership 2000 Course June 1991

Northcentral Technical College

Supervisory Training Course September 2021

USIC Corporate Office - Indianapolis

Experience

Northern Wisconsin Field Supervisor August 2018-Present

USIC

Supervise 30 field technicians covering 9 counties.

Damage investigations

Perform JBO’s (job behavior observations – every tech, every month)

Field 40-50 phone calls daily from contractors, techs, dispatch, etc.

Lead Technician April 2011-August 2018

USIC

Locating utility lines, cable tv, phone lines, gas, power

Running projects

Fielding numerous phone calls from contractors

Carpenter May 2003-April 2011

Wausau Building Services

All aspects of carpentry work – framing, finish work, roofing

Estimating Team Lead August 1996-September 2001

Kolbe & Kolbe

Supervising 4 estimators

Project take-offs

Customer service – fielding numerous phone calls; entertain clients

Technical Skills

Microsoft Office . TicketPro . WPS Navigate . Ability to read blueprints . Daily experience working with Translore .

Soft Skills

Patient . Quick Learner . Approachable . Willing to go above & beyond what is expected . Easy-going personality. Flexible to ever changing situations . Excellent communication skills

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