Customer Care Residential Construction

Paul C. Boye

Residential Construction Professional

Merchantville, NJ 856-***-**** ad2n46@r.postjobfree.com LinkedIn

Results-oriented Construction Professional with a track record of successfully overseeing complex projects from conception to completion. Expert level understanding of residential construction methodologies, resource management, and quality control. Exceptional organizational and communication skills that foster strong relationships with stakeholders, subcontractors, and team members while promoting a culture of recognition and inclusion. My strategic approach to project planning and execution ensures adherence to timelines while maintaining a focus on safety, quality, and client satisfaction.

Key Skills: Project Planning and Execution Resource and Inventory Management Strategic Relationships Quality Assurance New Construction Single-Family Residence Multi-Family Residence Warranties Statements of Work Profit and Loss Statements Revenue Generation Workforce Planning Regulatory Compliance

Professional Experience and Impact

DIVISION QA MANAGER/CUSTOMER CARE REP., LENNAR 5/2022 – Present

Manage daily trade partner activities in accordance with job schedules and business partner scopes of work, optimizing available resources to ensure operational efficiency.

Work closely with Construction Managers to ensure timely completion of all service requests and warranty commitments, resulting in increased overall customer satisfaction.

Provide accurate and timely information to Customer Care Manager on progress and scopes of work.

Coordinate with Sales and Construction Departments to facilitate zero defect orientations and closings.

CUSTOMER CARE MANAGER, TOLL BROTHERS 11/2020 – 5/2022

Administer new home builder Limited Warranty Program throughout multiple communities in eastern PA by partnering with site teams to achieve a complete, high-quality product and experience at homeowner settlement.

Identify, assess, and declare eligibility of homeowner submitted service items for warranty coverage.

Mitigate homeowner issues by proposing innovative solutions to Directors and Vice President.

Engage and collaborate with site construction teams for resolution of safety, system, and structural issues.

NEW CONSTRUCTION MANAGER, HABITAT FOR HUMANITY 2019 – 2020

Responsible for monitoring project schedules and budgets by safely and efficiently managing internal site staff, subcontractors, volunteer labor, and material acquisition.

Manage construction efforts consistent with applicable building codes, construction best practices, and safety standards, to align with the overall goals of the organization.

Arrange for all inspections, site evaluations, final walk-through, and home warranties.

CONSTRUCTION PROJECT MANAGER, SBP 2018 – 2019

Manage full life-cycle renovation efforts for residential properties damaged by Hurricane Sandy, achieving project milestones within the specified timeframe and budget, minimizing potential delays and cost overruns.

Oversee and coordinate the seamless execution of approved work by collaborating with various entities.

Implement project plans, maintain quality standards, and facilitate efficient communication channels to optimize the overall performance of subcontractors.

OWNER/GENERAL CONTRACTOR, TWO STORIES LLC 2003 – 2018

Ensure profitability through comprehensive management of all associated costs, encompassing full and part-time staff compensation, oversee subcontractor operations, overhead expenses, and materials procurement.

Apply problem-solving techniques to navigate challenges while adhering to project requirements and timelines.

Develop detailed SOWs and budgets for various projects, demonstrating a keen understanding of project intricacies and resource allocation

Manage the P&L statements to maintain financial transparency and viability.

Contact this candidate