Customer Service A P
Resume:
CASSANDRA A/P DAVID
Kenwingston Skyloft USJ 1,
Contact Number : 601********
Email : ad2n14@r.postjobfree.com
Objective : Seeking challenging career in a progressive organization. Utilizing skills and knowledge which have learned and applies in daily basis.
Personal Data
궥 Age : 36 Years Old Sex : Female
궥 Height : 168cm
궥 Marital Status : Single
궥 Date of Birth : 28th January 1986 Religion : Christian 궥 Language Proficiency : English,Malay,Chinese,Tamil Race : Indian Educational Background
February 2004 - September 2006
ISDC ( Binary University College ) Puchong
Cert/Diploma in Secretarial
1998 - 2003
Sekolah Menengah Kebangsaan Tengku Ampuan Jemaah.
Computer Skills
궥 Advance in Microsoft Office ( Excel, Power Point, & Word) 궥 Advance in Keyboarding and Shorthand.
Experiences
March 2022 - Present
Concentrix Malaysia
Facebook (US Market)
Main Job Tasks and Responsibilities
Chat support handling chats and emails
Solving customer issue for Facebook or Instagram from the US customers
Replying customers issues via emails and also handling the previous video.
Taking down the videos if it’s not appropriate
Customer Service Officer
Main Job Tasks and Responsibilities
issue if it is not solve.
May 2020 - March 2022
Bytedance
Contant Moderator (US Market)
Main Job Tasks and Responsibilities
Moderate Videos according to any violence which appears in the
Memorizing the policies as it changes every 2 weeks and applying for the moderation of videos
January 2020 – May 2020
Aegis
Answering Inbound calls / Making Outbound calls
Providing/Solving Customers issue which is related
Emails Replying
March 2020 – December 2020
Google Malaysia
Content Reviewer (China Market)
Main Job Tasks and Responsibilities
Moderate the Content of the video accordingly
Need To meet Daily Targets
June 2016 – February 2020
UTS (United Telesales Solutions)
Telemarketing Executive
Main Job Tasks and Responsibilities
Making Outbound calls to customers
Replying Emails
Quality Assurance
July 2014 - May 2016
Teledirect
ClubMed
Customer Service Executive
Main Job Tasks and Responsibilities
Answering incoming and making outgoing calls to customers
Book resorts according to customers needs
Booking Ferry and Flight Tickets
Filing documentations
Email replying
January 2010 - May 2014
Sime Darby Medical Center
Customer service/international patient care
Main Job Tasks and Responsibilities
Assist customers and Patients on their needs
Fix appointments for patients
Assist Dr’s calls and keep track on Dr’s Leaves
Answering inbound and making outbound calls to Patients
Follow up and transfer calls to the respective department
Filing paper work
Giving full responsible in rules and regulations and department Moto March 2008 - December 2009
Maxis Sdn Bhd
Customer service
Main Job Tasks and Responsibilities
Assist customers on solving their issues
Assist Difficult customers and VIP’s customer on their needs and giving solutions on their issues
Promote new products or latest phone plans in Maxis outlet
Answering inbound and making outbound calls to customers
Handling Sim card activation and also billing and phone packages November 2006 - March 2008
Stamford College PJ
Admin Cum Secretary
Main Job Tasks and Responsibilities
Preparing minutes for meeting
Booking flight tickets for Directors and Managers
Filling Documentation accordingly into respective files
Assist Students, Customers and Clients in their needs
Attending Phone calls and transfer to the respectful department
Expected Salary RM 3500 and above
Contact this candidate