SOMELEZE MANGXOLA

Address :Johannesburg.** Budack avenue. Glenvista ext 4

Phone:064*******

Email · ad2n07@r.postjobfree.com

PERSONAL DETAILS

Full Name Someleze

SurName Mangxola

ID Number 960**********

Nationality South African

I am young man with a strong interpersonal skill, highly creative and motivated to establish myself in a dynamic environment where my skills can be utilized fully. I am always looking for an opportunity where I can implement my innovative ideas and get the maximum results.

I have learned various for skills through hard work and taking initiative of different roles simultaneously in my current role. I work well alone as part of a team.

EXPERIENCE

ECOMMERCE CUSTOMER SERVICE

Assess and resolve customer queries and complaints.

Ensuring and managing the data is provided accurately and it is captured relevant to CRM SYSTEM.

Compiling and completing the information about the customers into the relevant systems.

Providing the valid updated operational feedback for the consumers.

Ensuring that all complaints are resolved in time and accurately using CRM on the J.d Group systems.

Dealing with customer queries by answering the phone calls and emails and providing the required information to the customers using the available resources to assist the customers effectively.

Customer Centricity.

Providing the customers with the outstanding service in a consent basis.

Interacting with the customers by providing them with a best service which support the new sales and customer retention in the organisation.

Ensuring that the communication is shared with empathy and skills within the customers to give a proper service.

Developing and building a good relationship with the organisation and providing them with ongoing feedback on tasks/activities that are logged on the system E.g SAP CRM SAP SRS.

ONLINE FULLFILMENT

Orders are processed and dispatched within policy guidelines.

Processing and dispatching documentation

Processing the orders and updating the system in Magento as per policy.

Re-allocating orders as per policy.

Processing the technical reporting to the correct channels for effectively resolution.

Processing the transactions accurately using SAP SRS, SAP CRM and magento.

Assess and resolve customer queries and complaints.

Processing order status queries, returns, refunds, cancellation to assist on resolving all complaints in relation to ecommerce which includes the given activities.

Deal with customers in a customer centric manner

Understanding and applying all the standards that are set out in all legislation that effect customers.

Dealing effectively and timeously with consumers to resolve the complaints and ensuring that a valuable service is provided to the customers.

E-COMMERCE ADMIN

To perform administrative duties within the department

Processing the daily posting of EFT’s, direct deposits payments against the daily payments.

Working and co-ordinating with stores and brands finance department to ensure that the refunds are processed in time for the customers.

Ensuring that all files are accurate and easy accessible and relevant.

Obtain and update website and backend content.

ensuring that all accurate information for the customers is in the site.

Conducting the relevant website configuration to describe special perimeters e.g payments options, delivery method, and relevant documents from the customers.

EDUCATION

2016DECEMBER

HIGH SCHOOL COMPLETED

MATRIC OBTAINED

SCHOOL NAME: CARLMALCOMESS HIGH SCHOOL

Kwa Zulu Natal

2017FEBRUARY TO 2019 DECEMBER

3 YEARS DIPLOMA

QUALIFICATION NAME: IIE COMMERCE IN MARKETING MANAGEMENT

SCHOOL NAME: IIE ROSEBANK COLLEGE BRAMFONTEIN COMPUS

SKILLS

•Microsoft Word Microsoft Excel Advance

•Vlookup Excellent Communication Skills

•Time management & organization System

•worked on include: Magento, Trello, Ice cat,

•brand filer, SAP, ISSUU & AMS & CRM

ACTIVITIES

•Playing Soccer

•Reading

•Fitness activities

•Designing

REFERENCES

•Obvious Ramahlo, JD Group Web Content Administrator ( Trainer) -072*******

•Shoba NAidoo - JD Group Admin Team Leader – 083300750

•Sphiwe Mdluli- JD Group customer care team leader- 082*******

Nkululeko Mthimkhulu- JD Group Fulfilment team leader- 076*******

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