EricaThompson

**** ** ***** ****** *****, FL ****9

Telephone: 786-***-**** (cell)

Telephone: 305-***-**** (cell)

Email: ad2n02@r.postjobfree.com

PROFESSIONAL PROFILE

• Competent, solutions-focused Benefits professional.

• Accurate and highly analytical in all work related assignments; can immediately contribute to organizational goals and objectives.

• Establishes and maintains effective working relationships with employees at all levels within the organization.

• Considerable Customer Service experience including training and mentoring for new Customer Service Representatives.

•Mixologist specializing in margaritas mohitos,and food service. General accounting.

Well versed in various Computer programs including Visio, Lotus notes, Peoplesoft, Microsoft Word, Excel, PowerPoint, and Outlook.

CORE COMPETENCIES

• Effective Team Leader and Player

• Strategy and Analysis, Interpersonal Skills

• Problem Resolutions

•DecisionMakingTechniques

• Effective Communicator

• Subject Matter Expertise in Absence Management and Customer Service role

●Mixologist

●Server

●Bartender

PROFESSIONAL EXPERIENCE

Professional events for bartending Lead Bartender 12/20-present

Heat bartender 08/23 to present

Sodexo hardrock stadium 6/22 to present. Bartender/beverage

DLS traveling bartender 11/23 to present

Norwegian cruiseline 6/22 to present. Cruise specialist/customer service

Escape bar lounge 5/22 to present. On call bartender

Top Golf Bartender 03/22 to 8/22

Seminole hard Rock casino specialist cust service

04/19 to 03/2022

Informed DNA 08/18 to 01/19

Patient care tech

Change Healthcare 12/17 to 03/18. Benefits advocate.

Convey Health Solutions 09/17 to 11/17 licensing coordinator

Aetna- 04/07 to 5/17

FMLA Leave coordinator

Spherion Corporation – 06/04 to 04/07

HR Benefits Auditor

United Healthcare – 01/03 to 05/04

Telephone Service Representative

American Express – 1/1996 – 11/02

Service Recovery Representative

Business Requirements Analyst

Facilitator

Telephone Service Representative

KEY ACCOMPLISHMENTS

Leave Coordinator

• Effectively coordinated and managed the administration of FMLA and multiple concurrent company and state specific leaves of absence for a highly customized group.

• Managed a high volume claim load approving and denying leaves of absence pursuant to federal, state, and employer guidelines.

• Provided Customer Service within 100% accuracy level to Employees and Employers.

• Managed multiple complex leaves to appropriate duration.

HR Benefits Auditor

• Acted as a liaison between Insurance carriers and Employees.

• Audited Benefit Enrollment process for Employees via IVR system.

• Compiled and completed reports to ensure benefit accuracy via Peoplesoft and other Microsoft Office programs.

• Prepared and distributed written and verbal communications for benefit programs such as Insurance coverages, 401K and other Employer sponsored plans.

●Provided daily feedback to representatives.

Telephone Service Representative

• Answered calls in a high volume, fast-paced environment.

• Reviewed and processed medical insurance claims.

• Processed Medical and Dental claims.

●Coded Medicare and Medicaid billing for Employees.

Service Recovery Representative

●Assisted Managers and co-workers with day-to-day operations.

●Provided training and ongoing coaching on policies and procedures to ensure proper implementation.

●Processed payments and managed customer accounts.

Business Requirements Analyst

●Participation, planning and execution for new product releases.

●Created scripting for business compliance.

●Performed graphing and mapping of procedures

SUMMARY OF QUALIFICATIONS:

●Bartending and preparation of events

●Miami open, formula one, rolling loud, Beyonce bartender, Miami heat, dolphins.EDC. Forever midnight Daytona Nascar.

●Fine dining freestyling and bars

●Coordinator and manager of party events specializing in mixing and garnishing

Management of FMLA administration…

• Effective coordination of multiple concurrent company and state specific leaves of absence for a highly customized account…

• Successful management of a high volume case load in a fast-paced environment…

• Experience working with various employees including Employer contracts, Physicians, Employees and internal customers to ensure appropriate and timely administration of leaves.Federal, and local laws affecting leave investigation and determination…

• Strong organizational and time-management skills…

• Strong customer service and written/verbal communication skills…

• Working knowledge of various plan design configurations for a highly customized LOA account…

• Experience with multiple applications and systems required in processing of LOA…

• Strong analytical skills…

• Strong understanding of various plan designs for multiple accounts…

• Experienced accounts receivable representative…

●Mixologist and food serving

●Organization of parties events accounting and payroll.

●Inventory control

●Id check

Contact this candidate