LaShaun N. Reed

*** ****** **

Kingston, GA *****

301-***-****

ad2mzm@r.postjobfree.com

SKILLS:

•Proficient in the Microsoft Office Suite, Internet, and computer

•Exceptional organizational skills as well as ability to multitask without losing focus — can deal with constant interruptions from customer and work under pressure.

•Strong communication, analytical, and customer service (15+ years of experience) skills

•Sound knowledge of cash management principles and account balancing

•Can manage internal/external relations professionally and successfully.

•Outstanding problem-solving attitude

•Fast learner, punctual and detail-oriented individual

PROFESSIONAL EXPERIENCE:

Human Resource Specialist, HCO - Internal Revenue Service, 80 hours, 08/2022 – Present

Human resources specialists recruit, screen, interview, and place workers. They often handle other human resources work, such as those related to employee relations, compensation and benefits, and training.

Consult with employers to identify employment needs.

Interview applicants about their experience, education, and skills.

Contact references and perform background checks on job applicants.

Inform applicants about job details, such as duties, benefits, and working conditions.

Hire or refer qualified candidates for employers.

Conduct or help with new employee orientation.

Keep employment records and process paperwork.

Contact Representative (Detail-180 days), W & I - Internal Revenue Service, 80 hours, 03/2022 – 06/2022

Selected among 1,200 other employees to be detail back to W&I during tax season 2022 for tax year 2021.

Provide technical assistance to individuals primarily through telephone interaction.

Address wide range of issues/problems that require unique solutions.

Apply the tax code to assist taxpayers in understanding and meeting their tax responsibilities.

Secure, analyze and protect sensitive personal and financial information.

Make determinations and use sound judgment to resolve taxpayer disputes and delinquency issues.

Develop, analyze, and evaluate information involving the research of computerized records by accessing multiple online/database systems.

Human Resource Assistant (Special Program), CI - Internal Revenue, 80 hours, 12/2021 – 8/2022

Processes Personnel Action Requests (PARs), including determining basic qualifications and pay setting for selected actions.

Assists employees and managers in resolving routine employee account issues/problems initiated by the individual, management or discovered by the EAR by providing information on personnel/payroll issues.

Research records and the nature of each inquiry including the way it was presented to inform, answer inquiries, or resolve recurring problems.

Researches the various personnel databases to resolve common errors or customer inquiries.

Monitors noncompetitive actions that interface between HR Connect and the National Finance Center (NFC) and identifies issues that prevent the interface process.

Create reports to track all CI new hires based on hiring type (Servicewide, USAS, etc)

Contact Representative (Permanent), W & I - Internal Revenue Service, 80 hours, 11/2020 – 12/2021

Provide technical assistance to individuals primarily through telephone interaction.

Address wide range of issues/problems that require unique solutions.

Apply the tax code to assist taxpayers in understanding and meeting their tax responsibilities.

Secure, analyze and protect sensitive personal and financial information.

Make determinations and use sound judgment to resolve taxpayer disputes and delinquency issues.

Develop, analyze, and evaluate information involving the research of computerized records by accessing multiple online/database systems.

Customer Service Representative, FEMA, 80 hours, 08/2020 – 11/2020

Serving as the primary point of contact for persons inquiring about disaster assistance by telephone.

Conducting telephone interviews with disaster survivors who have been affected by a declared disaster.

Assisting applicants by telephone to determine applicant needs, and providing instructions and referrals to appropriate disaster programs, community resources, and other Federal agencies, as appropriate.

Providing information and explanations of Housing Assistance, Other Needs Assistance Grants, and other programs to applicants.

Conducting verification activities to determine eligibility of applicants for disaster assistance through direct contact with applicants, to gather and disseminate information.

Processing applicant cases, re-certifications, audits, and recoups and lodging reimbursement from disaster assistance applicants.

Executive Assistant, TeleSolv Consulting, 80 hours, 10/2019 – 08/2020

Preparing financial statements, reports, memos, invoices letters, and other documents.

Receive telephones calls, give routine and non-routine information while answering questions and directing calls and visitors to the appropriate person or office.

Handling basic bookkeeping tasks.

Organize and maintain files, records, manuals, handbooks and retrieving corporate records, documents, and reports.

Researching and conducting data to prepare documents for review and presentation by President.

Helping prepare for weekly and monthly meetings.

Prepare notes regarding topics to be discussed and accurately recording minutes from meetings.

Prepare and type various correspondence, reports, forms requisitions, administrative requests/documents using word processor or personal computer.

Using various software, including word processing, spreadsheets, databases, and presentation software.

Reading and analyzing incoming memos, submissions and distributing them as needed.

Performing office duties that include ordering supplies and managing a records database.

Maintained supply inventories.

Stocking breakroom, kitchens, and mail rooms.

Escorting visitors on premises.

Review administrative requests/documents from department for the President.

Receive and distributing incoming mail and packages, routing them directly to the appropriate person or office for action.

Maintain the Presidents calendar; schedule appointments and engagements; make travel arrangements and prepare travel vouchers.

Supporting Administration with day to day responsibilities.

General Clerk I, TeleSolv Consulting (Detailed to USCIS), 80 hours, 2/2019 – 10/2019

•Assist with handling, auditing, repairing, and packing government records of 3.8 million visa, naturalization, registry files.

•Assist with scanning paper documents to be stored electronically and conduct quality review of scanned

images against the paper images.

•Provide support with the records, inventories, schedules, transfers, and files management to staff.

•Assist with identifying records for reference, research, indexes and create box lists.

•Ensure integrity of the files through tracking, proofreading, and validating the complete record components

for the official file.

•Assist records specialist and coordinators with support and control for the transfer of inactive records to

off-site storage.

•Achieve performance goals (i.e., records processed/hour).

•Meet minimum quality assurance standards.

Substitute Teacher, Prince George’s County Public Schools, 9/2016 – 2/2019

Effectively communicated with students, staff, and other stakeholders.

Cooperated with school personnel.

Presented a professional image and appearance in the classroom.

Performed other duties as assigned by the Principal, Assistant Principal, or school administrator.

Administrative Assistant, Maryland Community Connection, 6/2018 – 9/2018

•Transcribed letters, memorandum, articles, reports and other correspondence from equipment, recorded minutes from meetings and conferences.

•Prepared replies to correspondence without dictation in accordance with established procedures

•Typed, assembled, and distributed a wide variety of reports.

•Read and routed incoming mail and assembled files and other materials to facilitate reply by superior.

•Prepared and typed requisitions for the purchase of supplies and equipment.

•Operated data entry, word processing, adding and other office machines.

•Filed correspondence and ensured copies were sent to appropriate recipients.

•Opened incoming mail and forwarded to appropriate staff.

•Ensured records were kept up to date according to instructions received.

•Photocopied materials as requested.

•Ensured confidentially or agency and individual records were maintained.

•Notified individuals’ parents and Board Members of activities as instructed.

Mail Processing Clerk, United States Postal Service, 1/2015 – 8/2016

Completed sortation of outgoing and/or incoming mail using the appropriate sort of program or manual distribution scheme.

On a rotation basis, performed all the following duties: loaded mail onto automated equipment, culled out non-processable items; entered sort plan and started equipment; monitored flow of mail to ensure continuous feed; swept separated mail from bins stackers; and stopped equipment when distribution run was completed.

Ran machine reports, cleared jams, and contacted maintenance for assistance when required.

Prepared work area, ensuring all necessary support equipment and materials, including labels, trays, and other containers, were in place.

Removed sorted mail from bins or separations and placed into appropriate trays or containers for further processing or dispatch based on knowledge of operating plans and dispatch schedules, or at the instruction of supervisors or expediters; riffled or verified mail to ensure sortation accuracy as needed.

Provided service at public window for non-financial transactions; maintained records of mails; examined balances. in advance deposit accounts; and record and bill mail requiring special service.

Followed established safe work methods, procedures and safety precautions while performing all duties.

Performed other duties as assigned during high-volume workdays.

Mail Processing Clerk, United States Postal Service, 11/2014 – 12/2014 (Short Term)

Separated all classes of mail: culled, faced, and cancelled mail.

Loaded, unloaded, and moved bulk mail. Emptied mail from mail containers (bags, hampers, etc.) and loaded mail into mail containers.

Performed other duties incidental to the moving and processing of mail and related mail handling equipment.

Exercised normal protective care for equipment and materials used.

Exercised normal regard for the safety of self and others.

Operated equipment assigned to the jurisdiction of the Mail Handler Craft.

Backroom Supervisor, WALMART, 7/2013 – 7/2014

In charge of the department responsible for keeping the entire store stocked with merchandise.

•Supervised a team of five associates and ensured a well-stocked store.

•Managed inventory control and customer pick-ups.

•Kept track of damaged inventory as well as maintained a clean and safe stockroom.

•Reported to senior managers any significant business risks (safety as well as fraudulent activity).

•Kept accurate records of shipments received and provided weekly reports to upper management.

•Scheduled associates working hours.

Department Manager, WALMART, 7/2010 – 7/2013

Promoted to Department Manager and assigned to supervise a team of associates who delivered excellent customer service.

•Monitored and reviewed team performance.

•Organized and arranged promotional merchandise and displays on sales floor to meet demands.

•Checked the placement of merchandise to ensure they were under the correct pricing signs.

•Proposed and implemented policies, goals, objectives, and procedures for department.

•Evaluated the condition of merchandise before putting them on the floor.

•Trained new employees.

•Monitored merchandise availability levels throughout the day and replenished and/or ensured 100% availability when possible.

•Articulated the benefits, features and value of the department's merchandise to customers.

•Performed minor clerical duties to produce reports for management.

Cashier, WALMART, 6/2006 – 7/2010

•Answered customers' questions and provided information on store procedures and/or policies.

•Assisted customers with decision making on purchases.

•Obtain and handle payments (cash, checks, credit cards, vouchers, or automatic debits) in accordance with the store’s established procedures.

•Created a friendly/positive impression at the checkout. — Educated customers about new schemes and promotional activities that could benefit them.

EDUCATION:

Strayer University, Bachelor of Science, December 2014

Prince George’s Community College, Associate of Science, June 2012

CERTIFICATIONS:

Career Technical Institute, PC Specialist and Bookkeeping, March 2016

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