D'ANNA GARZA GOMEZ

ad2mzl@r.postjobfree.com

325-***-**** mobile

*** ********* **

San Angelo, Texas 76903

Objective

Experienced and driven individual focused on operational efficiency, process improvement, exceeding goals, customer service and sales. Possesses strong networking and technical knowledge.

Experience

Texas Mutual Insurance Company Information Specialist II

Assisted healthcare providers with medical billing payment and billing inquiries, assisted insurance Agents to complete Acord130 and various other Workers’ Compensation forms, completing the online quoting application, as well as other forms via the web/Texas Mutual website, provide accurate information in response to attorney, policyholder, injured employee, office of attorney general, and third party questions. Transferring calls to the appropriate internal parties as applicable once caller’s questions have been answered.

Texas Mutual Insurance Company Catastrophic Benefit Administrator

Administer death benefits on a timely basis to beneficiaries of deceased injured employees according to the Texas Department of Insurance Division of Workers’ Compensation rules. Request and maintain beneficiaries' benefit eligibility documents, maintain verbal and written communication with same on a regular basis, document claim files accordingly, request special investigation services where necessary to ensure beneficiaries eligibility status. Calculate and issue travel, meal and lodging reimbursements where applicable.

Time Warner Cable Inside Sales and Retention Specialist

Sell TWC products and services to new and existing customers via phone. Answer billing inquiries, input online install/upgrade orders, customer service, upgrades and installation sales of internet, cable, phone, and premium channels.

Education

Austin Community College, Austin, TX

Associate of Applied Science

Central High School, San Angelo, TX

High School Diploma

Skills

Customer service oriented, team player, superior communication skills, positive attitude, time management, attention to detail, multitasking, building, maintaining customer rapport, working knowledge of various call center and insurance call center including claims software, building customer confidence in products, communicating and creating need of products to make sale, task prioritization

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