LaTongi Jordan

Sales,, Cashiers,

ad2myw@r.postjobfree.com

205-***-****

*** ********** ***** **********, **, 3

5235

JEFFERSON STATE COMMUNITY COLLEGE

Birmingham, AL

(Jan 2004)

UNIVERSITY OF ALABAMA AT

BIRMINGHAM

Birmingham, AL

Business Administration (Jan 2001)

Relevant Coursework

EDUCATION

• English

Detail-oriented professional with 24+ years of experience and a proven knowledge of conflict resolution, contract compliance, and customer communications. Aiming to leverage my skills to successfully fill the Sales,, Cashiers, role at your company. CAREER OBJECTIVE

ADMINISTRATIVE ASSISTANT

Bonus Janitorial, Birmingham, AL / Feb 2010 - Present REMITTANCE SPECIALIST

Sungard Business systems, Birmingham, AL / Aug 2004 - Feb 2010

EXPERIENCE

• Arrange for in-house and external training activities. Prepare badges, passes, and identification cards, and perform other security-related duties.

•

Inform job applicants of their acceptance or rejection of employment.

•

Interview job applicants to obtain and verify information used to screen and evaluate them.

•

Process and review employment applications to evaluate qualifications or eligibility of applicants.

•

Arrange for advertising or posting of job vacancies, and notify eligible workers of position availability.

•

Provide assistance in administering employee benefit programs and worker's compensation plans.

•

Select applicants meeting specified job requirements and refer them to hiring personnel.

•

Process, verify, and maintain personnel related

documentation, including staffing, recruitment, training, grievances, performance evaluations, classifications, and employee leaves of absence.

•

Explain company personnel policies, benefits, and

procedures to employees or job applicants.

•

Record data for each employee, including such

information as addresses, weekly earnings, absences, amount of sales or production, supervisory reports on performance, and dates of and reasons for terminations.

•

Gather personnel records from other departments or employees.

•

Examine employee files to answer inquiries and provide information for personnel actions.

•

Answer questions regarding examinations, eligibility, salaries, benefits, and other pertinent information.

•

Compile and prepare reports and documents pertaining to personnel activities.

•

• Responsible for data processing, daily cash balancing, researching, reconciliation and allocations of retirement plan contributions in an accurate and timely manner. •

•

Ensure all transactions processed are within compliance and guidelines, as outlined with Federal laws. • Strong interpersonal and analytical skills to work effectively and efficiently with the research department to help provide viable processing solutions. • Assist with the development of criteria and requirements for documentation and training.

Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers.

•

Operate computers programmed with accounting

software to record, store, and analyze information.

•

Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.

•

Debit, credit, and total accounts on computer

spreadsheets and databases, using specialized accounting software.

•

Operate 10-key calculators, typewriters, and copy

machines to perform calculations and produce

documents.

•

• Receive, record, and bank cash, checks, and vouchers. Comply with federal, state, and company policies,

procedures, and regulations.

•

Compile statistical, financial, accounting or auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable, and profits and losses.

•

• Code documents according to company procedures.

Reconcile or note and report discrepancies found in records.

•

Access computerized financial information to answer general questions as well as those related to specific accounts.

•

Match order forms with invoices, and record the necessary information.

•

Perform general office duties such as filing, answering telephones, and handling routine correspondence.

•

• Perform personal bookkeeping services.

Prepare bank deposits by compiling data from cashiers, verifying and balancing receipts, and sending cash, checks, or other forms of payment to banks.

•

Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures.

•

• Compute deductions for income and social security taxes.

• Prepare and process payroll information.

Compare computer printouts to manually maintained

journals to determine if they match.

•

• Reconcile records of bank transactions.

Transfer details from separate journals to general ledgers or data processing sheets.

•

• Prepare purchase orders and expense reports.

• Monitor status of loans and accounts to ensure that SENIOR REPRESENTATIVE

T-MOBILE, Hoover, Alabama / Aug 1998 - Oct 2005

ACCOUNTING/BILLING SPECIALIST

Vesta Insurance Company, Birmingham Jun 1990 - Aug 1998 payments are up to date.

Calculate costs of materials, overhead and other expenses, based on estimates, quotations and price lists.

•

Compile budget data and documents, based on estimated revenues and expenses and previous budgets.

•

• Maintain inventory records.

Perform financial calculations such as amounts due, interest charges, balances, discounts, equity, and principal.

•

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

•

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

•

Check to ensure that appropriate changes were made to resolve customers' problems.

•

Determine charges for services requested, collect deposits or payments, or arrange for billing.

•

Refer unresolved customer grievances to designated departments for further investigation.

•

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

•

Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.

•

Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

•

• Solicit sales of new or additional services or products. Recommend improvements in products, packaging,

shipping, service, or billing methods and procedures to prevent future problems.

•

Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.

•

Order tests that could determine the causes of product malfunctions.

•

Arrange for debt repayment or establish repayment

schedules, based on customers' financial situations.

•

Advise customers of necessary actions and strategies for debt repayment.

•

Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.

•

• Persuade customers to pay amounts due on credit

accounts, damage claims, or nonpayable checks, or to return merchandise.

Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.

•

Answer customer questions regarding problems with their accounts.

•

Locate and monitor overdue accounts, using computers and a variety of automated systems.

•

Record information about financial status of customers and status of collection efforts.

•

Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.

•

Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.

•

Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.

•

Receive payments and post amounts paid to customer accounts.

•

• Negotiate credit extensions when necessary.

Contact this candidate