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Tequila Smith

**** ******* ******-***** ***********, 39170 ● 769-***-****● ad2myn@r.postjobfree.com Professional Summary

Experienced Self-Starter, Customer Service, Clinical and Medical Assistant professional with strong leadership and relationship-building skills. Competent professional with file management, customer service and general office skills. and Claims Skills

Conducting focused evaluations and reviews to determine authorization quality and accuracy Providing advisory services to management via preparation and presentation of quality trend information

Developing training strategies and materials to address deficiencies and/or conducting training activities

Analyzing performance deficiencies and quality trends to identify knowledge/skill gaps Providing quality-review services, feedback, and guidance to staff in order to correct unsatisfactory performance

Make determinations on eligibility of benefits relating to adequacy of military service, medical evidence and lay testimony to establish claim

Apply and interpret VA laws, existing statutes and procedures, precedent rulings and state laws related to benefits

Adjudicate and issue decisions for the most complex and sensitive claims Research rules and regulations to make decisions on claims Strong Leadership, Interpersonal and Organizational Skills - Strong Communication Skills – Record Keeping – Microsoft Suite - Standard Office Equipment - Customer Service - E-mail - General Office Duties – CPR/CPI Certified.

Work History

G.V. (Sonny) Montgomery VA Medical Center- Medical Administration Service Jackson,Ms (July 2023 to Present) 40hrs per week.

● Maintain appointment schedules - scheduling, rescheduling and cancelling appointments

● Providing reception to incoming and outgoing customers and communications

● Manual and electronic data entry.

● Reviewing and updating patient demographics and insurance verification. 2

● Providing administrative support to clinical colleagues.

● Receiving and directing phone calls in a courteous and timely manner.

● Determining nature of requests and providing the information desired without violating privacy rules and established clinic processes.

● Requesting medical records from community healthcare facilities.

● Scheduling consultation appointments, special procedures, testing labs, radiology etc. to coordinate care.

● Contacting patients with appointment reminders.

● Coordinating with patients to avoid unnecessary multiple trips to the facility. Working collaboratively in an interdisciplinary care delivery model, utilizing effective organizing, problem solving and decision making abilities to perform receptionist, customer service, and administrative duties to ensure the proper and timely treatment of patients. Sincere Home Care, LLC – Psychosocial Rehabilitation Assistant and Supervisor Jackson, MS (June 2022-July 2023 )40hrs per week

● Provide direct care to clients in a one-on-one or group therapy setting to implement skill acquisition and behavior reduction treatments as directed by the clinical director.

● Collect and record data on patient behavior.

● Collaborate, communicate, and assist with the training of clients, parents, and staff.

● Provide a safe and supportive environment for clients and family.

● Carry out clinical assessments and other administrative duties.

● Maintain strict confidentiality.

● Attend training to acquire further knowledge.

● Supervise direct care workers.

● Other duties as assigned.

The many duties, all involve applying their pre-existing medical knowledge. This includes aiding other health care professionals with their needs, operating sensitive equipment and helping patients in any way they require. Typically speaking, clinical technicians facilitate the delivery of high-quality health care using specialist equipment or technology integral to ensuring patients get the results they require. We also conduct a range of supporting duties with the aim of maintaining a smooth experience for every party at the clinic. Venue – Payroll Administrator/ Customer Services

Jackson, MS (July 2017-Current) 47hr per week

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● Administrator payroll for employees

● Prepare reports for weekly, quarterly and yearly reviews

● Review and abide by company policies and procedures

● Prepare reports for weekly, quarterly and yearly reviews

● Make sure account balances are correct

● Other duties as assigned.

● Handle customer complaints and provide alternatives and/or solutions to ensure resolution of complaints.

● Ensure customers are satisfied with their purchases or service. Coordinates activities of workers engaged in recording hours of work, We processing time records, compiling payroll statistics, maintaining payroll control records, and calculating payrolls by performing the our duties.

Health Care RX – Clinical Technician

Jackson, MS (Dec 2018-Feb 2022) 40hrs per week

● Cleaning and sterilizing equipment and glassware.

● Maintaining and calibrating testing equipment.

● Collecting blood specimens from clients using venipuncture, finger sticks, and heel sticks.

● Storing and labeling specimens effectively.

● Employing manual and automatic equipment to prepare specimens, and to conduct analysis.

● Referring compliance issues and other complaints to client relations specialists.

● Complying with company policies and procedures, and relevant laws and regulations.

● Maintaining records of tests and communicating results to relevant parties.

● Safeguarding data and maintaining patient confidentiality.

● Other duties as assigned

As a Clinical Technician, I am responsible for providing support to our clinical staff and patients. I am responsible for scheduling appointments, taking patient medical histories, and performing basic laboratory tests. I am a motivated individual with a passion for helping others. Institute of Endocrinology and Diabetes - Medical Assistant Jackson, MS (March 2016-Dec 2018) 40 hrs per week

● Updating patient records

● Cleaning and preparing exam rooms before patient appointments.

● Administering medications under a physician’s supervision 4

● Sending tissue and fluid samples for laboratory analysis

● schedule tasks and coordinate patient visits, physician availability, billing needs/claims follow-ups,Explaining medical procedures to patients

● Knowing about basic medical procedures, both performed within and outside of clinic, communicated with both the medical team and the patient (i.e., when taking/recording medical histories or when scheduling patient referrals).

● Having a basic understanding of procedures also helps in preparing patients for their exams and in assisting physicians with said treatments/procedures.

● Maintaining medical inventory by ordering new supplies and equipment as needed. Medical Assistants are professionals who complete administrative and clinical tasks in offices, hospitals, or other healthcare facilities. They work with physicians and other medical professionals, helping to complete tasks like filing insurance forms or providing clinical care when needed by patients.

Education Ινστιτυτε οφ Ηεαλτη & Τεχηνολογψ (Μεδιχαλ Ασσισταντ Χερτιφιχατιον 2019) Υνιϖερσιτψ οφ Πηοενιξ (ΒΑ – Μαναγεμεντ 2008) Τερρψ Ηιγη Σχηοολ – Βασιχ Στυδιεσ ΗΣ Διπλομα 1999

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