Customer Service Accounts Payable
Resume:
ELIZABETH SILVA
PRESENT:
Fort myers Fl 33908
ad2my9@r.postjobfree.com
OBJECTIVE:
Ambitious and experienced professional with years of solid entrepreneurship and complex project management, while driving productivity Clear mind improvements and providing quality service to customers.
John being on a oh PROFESSIONAL SUMMARY:
Customer-focused
Strong initiative
Strong team player
Good multitasker
Detail-oriented
Bilingual Spanish/English
Customer relationship building
Adherence to high customer service standards
EDUCATION:
Associates Degree ( Bachelor tittle) 1991
At university institute Antonio Gutieras Holmes, Havana, Cuba
Nursing Diploma in 1992 at the polithecnic institute of health at the psiquiátric hospital in Habana cuba
Work at the same hospital from 1991 to 1994
Licensed Insurance Producer, August 2019 to current
Self- Employed, Jackson, MS
Calculated premiums and established payment methods
Monitored insurance claims and helped clients settle them
Fulfilled all policy requirements
Customized insurance programs to suit individual customer needs
Inspected property to examine its overall condition and decided its insurance risk
Acted as an intermediary between a customer and the insurance company
Office Manager, January 2017 to August 2019
Bacallao Granite and Marble, LLC, Jackson, MS
Performed various daily, weekly and monthly administrative functions and process all or some of the following: payroll, accounts payable, accounts receivable, contracts, purchasing card reconciliation and document control to ensure accuracy and timely completion in accordance with established procedures and compliance with Company policy
Participated in business unit management meetings to provide input on business administration processes and issues
Served as the point person for all telephone and mail inquiries to ensure all matters of significance are brought to the Store Managers’ attention and that outstanding customer service is provided to all customers and the public
Reviewed, recommended, and approved changes as required to all contract and subcontract documents to ensure timely, accurate and efficient processing and compliance
Processed accruals and to ensure job cost is reflected properly
Prepared and ran cost reports, distribute to project team, performed specialized cost analysis and research projects as requested to ensure accuracy, timeliness and cost effectiveness
Co- Owner, May 1998 to August 2016
The Stone Gallery, Madison, MS
Ran a successful granite and tile sales and installation business for 18 years
Maintained business finances, including paying vendors and suppliers for products services rendered
Prospected to obtain new accounts while maintaining relationships with existing accounts; most business was walk-in repeat customers
Managed overall monthly administrative functions and managed the process of all of the following: payroll, accounts payable, accounts receivable, contracts, purchasing card reconciliation and document control to ensure accuracy and timely completion in accordance with established procedures and compliance with Company policy
Monitored income expense sheets to track and adjust expenses; made business plans accordingly
Reviewed sales and activity reports to measure productivity and meet personal goals of increased business and good name in the community
Planned and executed work with the proper tools and materials to maximize efficiency
Facilitated harmonious working relationships with crew members to prevent problems and conflicts
Planned projects by identifying necessary equipment, tools needed, accurate take offs and required assistance
Led a variety of projects from start to finish, including garages, residential homes and additions
Proactively managed projects to obtain complete customer satisfaction for all custom work.
Skilled Medical assistant and Phlebotomist for more than 10 years of experience in fast-paced hospitals. Expert in quickly and
accurately collecting specimens using a variety of venipuncture and capillary puncture techniques. Exceptional
bedside manner and adept in easing patients' fears or anxieties. Prepared to bring talent and leadership to
growing healthcare facility.Experience with taking temperature, oximetry reading/normal blood oxygen saturation level, vitals, weight, performing blood pressure checks, rooming patients and taking patient medical history.
Language:Bilingual (Spanish) Other skills:
• Recording data
• Diagnostic testing Ears lavage
• Procedures,injections,EKG,phlebotomy
• Room’s patients according to company standards.
• Respects patients confidentiality.
• Organizes exams and treatment room’s.
• Samples and specimens collections.
Accurately documentation of patient information and data collection, preparing patient for the physician’s,collecting routine laboratory specimens, performing basic laboratory procedures, administering basic first aid, assisting during patient examinations or treatments, administering medication and non-intravenous injections all as directed by the physician,assisted with procedures, keeping rooms sanitary, entering orders, and handling prescription refills as directed by physician. Performs EKG,
Validated blood and specimen collection orders
Accurately labeled vacutainer tubes with patient name, date and time of collection.
Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Carefully reviewed test results for accuracy
Maintained a clean, healthy and safe environment.
Maintained accurate records of patient care, condition, progress and concerns.
Monitored vital signs, such as blood pressure and pulse.
Responded appropriately to the physical, emotional and developmental needs of patients. Tested and recorded blood glucose levels.
Obtained information about clients' medical history, drug history, complaints and allergies. Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
Helped patients move in and out of beds, baths, wheelchairs and automobiles.
Cooked appetizing and satisfying meals and snacks.
Maintained a clean, healthy and safe environment.
Assisted with patient transfer and ambulation.
Answered patient calls for care and feeding
Interacted with all necessary partners throughout the establishment including physicians, nursing staff, technicians, and medical assistants.
Maintained accurate records of patient care, condition, progress and concerns.
Monitored vital signs, such as blood pressure and pulse.
Obtained information about clients' medical history, drug history, complaints and allergies.
Maintained a clean, healthy and safe
Supported diagnostic procedures, assisted with technical nursing treatments and entered information .
Work at Lee health hospital as a lab assistant (phlebotomist) 10/30/2023
Complete medical center (Dr Remberto López ) as MA and phlebotomist since 04/01/2023 till 12/15/2023
REFERENCES: Available upon request
REFERENCES: Available upon request
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