Customer Service Patient Access
Resume:
Shanda Anderson
Unit Coordinator-Access Associate
Macon, GA 31201
***************@*****.***
Authorized to work in the US for any employer
Work Experience
Sr. Patient Account Representative
Atrium Health - Remote
August 2022 to Present
Customer service for billing department verified insurance took payments and answered questions regarding billing statement
Patient Access Representative
Houston County Medical Center - Warner Robins, GA
June 2020 to Present
Unit coordinator. Assembling medical charts working call lights and notifications of patient assistance, accepted a position after 3 months as a patient access rep. Where I collected demographical and insurance coverage to register patients for surgery. Revenue Cycle Specialist
BrightView Health - Cincinnati, OH
October 2018 to March 2020
Processed medical claims and prior authorizations
Access Associate
Barnes Jewish Children's Hospital - St. Louis, MO
July 2017 to September 2018
Worked with patients, families, providers, clinical and non-clinical staff to coordinate the patient's experience throughout the process of accessing healthcare.
● Able to learn and perform new processes, procedures and software programs quickly, while demonstrating attention to detail and accuracy in daily work.
● Possesses computer skills and comfort with navigating multiple applications simultaneously.
Account Coordinator
Ajilon - St. Louis, MO
April 2017 to July 2017
Responsible for effective and efficient business office functions including but not limited to collections, billing, cash posting, and credit resolutions.
● Possess strong knowledge of revenue cycle procedures and processes and able to effectively and efficiently manage a high volume of patient accounts with great accuracy on both patient as well as insurance companies. Worked multiple accounts utilizing EPIC as well as excel and workbook spreadsheets.
Access Associate
Tri-Health - Cincinnati, OH
December 2015 to March 2017
Patient registration, patient transfers. Worked different programs to obtain information for registering patients for upcoming appointments
● In-bound and Out-bound calls averaging 90-100 calls daily. Ajilon - Cincinnati, OH
July 2015 to December 2015
Billing and coding
● Reviewed patient medical records and assign codes to diagnoses and procedures performed so the facility can bill insurance and other third-party payers (such as Medicare or Medicaid) as well as the patient.
● Cleared codes for processing/ code editing.
Office Manager
Urban Development Solutions
December 2003 to December 2009
Customer Service-focused; managed payroll, petty cash and paid vendors. Placed supply orders and managed 87 staff members.
● Highly organized with proven ability to work independently, make decisions, and solve problems.
● Utilized effective communication skills to conduct telephone sales transactions Education
Associate of Arts in Liberal Arts
Chatfield College - Cincinnati, OH
May 2014
Skills
• PATIENT REGISTRATION (1 year)
• CUSTOMER SERVICE (6 years)
• CLERICAL
• EPIC (Less than 1 year)
• PROBLEM SOLVING
• Administrative Experience
• Medical Receptionist
• Medical Billing
• Accounts Receivable
Certifications and Licenses
Driver's License
Additional Information
Skills
A detail-minded individual combining strong communication skills with successful experiences in Customer Service,
Call center and clerical tasks in business environments.
Good listening skills, focused and helpful with problem solving skills and the ability to promptly offer alternative solutions.
+ year experience in patient registration (EPIC)
Contact this candidate